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Show Results For
- All HBS Web
(8,612)
- People (27)
- News (2,212)
- Research (4,827)
- Events (45)
- Multimedia (177)
- Faculty Publications (2,985)
- 08 Nov 2021
- Blog Post
4 Ways the MS/MBA is Preparing Me for a Career in Health Care and the Life Sciences
It has been very powerful to be able to test out multiple career and life paths with people who have direct experience in sub-segments of the health care and life industry,... View Details
- Web
Women, Work, and the “M” Word - Blog: Health Supplement
sure, but we should do whatever we can to address common obstacles to women thriving at work so they can continue in their careers, leading teams and organizations to new heights. Consider these few names from Fortune’s Most View Details
- March 2016
- Supplement
Trouble at Tessei
By: Ethan Bernstein and Ryan W. Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
Bernstein, Ethan, and Ryan W. Buell. "Trouble at Tessei." Harvard Business School Multimedia/Video Supplement 616-706, March 2016.
- Web
The MOC Affiliate Network Impact - Institute For Strategy And Competitiveness
About the MOC Affiliate Network Influence Beyond the Classroom The MOC Affiliate Network has evolved beyond just a platform for teaching and research to become a tool to View Details
- Web
What Others Are Saying - Institute For Strategy And Competitiveness
Journal (UK) “Mr Porter and Ms Teisberg have written a profound and powerful critique of America's health-care system. It deserves to be read widely. View Details
- 01 Apr 2001
- News
Beyond the Rim: New Paths to Success in Asia
Businesses in the Asia-Pacific region today are caught up in a dizzying swirl of economic, cultural, political, technological, and social change. Enormous opportunities await managers who can harness these View Details
- 26 Dec 2012
- Working Paper Summaries
Reinforcing Regulatory Regimes: How States, Civil Society, and Codes of Conduct Promote Adherence to Global Labor Standards
- 09 Sep 2024
- HBS Case
McDonald’s and the Post #MeToo Rules of Sex in the Workplace
behemoth’s corporate culture as it collided with the #MeToo movement’s spotlight on sexual relationships and power in the workplace. And as new information about Easterbrook’s... View Details
- Web
Guiding Principles for Conscious and Inclusive Description | Baker Library
power and privilege, while emphasizing the lives and lived experiences of marginalized, underrepresented, less privileged, and oppressed groups.... View Details
- 23 Jul 2024
- In Practice
The New Rules of Trade with China: Navigating Tariffs, Turmoil, and Opportunities
Others pointed to classical Kantian ideas such as the pacifying effects of trade and that economic ties were a mechanism of security for China, the US, and other major economies. So, it is a great irony that... View Details
- 01 Mar 2023
- News
Clearing the Air
MORE For a deeper dive, check out our three-part Skydeck podcast series on carbon capture. Skydeck podcast MORE For a deeper dive, check out our three-part Skydeck podcast series on carbon capture. Skydeck podcast When the United States Congress passed the Inflation... View Details
- March 2001 (Revised December 2007)
- Case
Katharine Graham
By: Kathleen L. McGinn, Lisa M. Gunther and Dina R. Pradel
Details the career of Katharine Graham of the Washington Post Co., a pioneer in her field and one of the first high-profile women to lead a major public company. Her story is a unique example of how power and expertise are built over time, and differs from those of... View Details
Keywords: Decision Choices and Conditions; Values and Beliefs; Leadership; Personal Development and Career; Power and Influence; Social and Collaborative Networks; Journalism and News Industry
McGinn, Kathleen L., Lisa M. Gunther, and Dina R. Pradel. "Katharine Graham." Harvard Business School Case 801-276, March 2001. (Revised December 2007.)
- 13 May 2014
- Working Paper Summaries
The Contaminating Effects of Building Instrumental Ties: How Networking Can Make Us Feel Dirty
- 2024
- Working Paper
The Fading Light of Democratic Capitalism: How Pervasive Cronyism and Restricted Suffrage Are Destroying Democratic Capitalism as a National Ideal…and What to Do about It
What are we to do about declining public trust and confidence in democratic capitalism, which many citizens consider a cornerstone of our national ideology and identity? While the answer is not entirely clear, I argue in this essay that any effort aimed at restoring... View Details
Salter, Malcolm S. "The Fading Light of Democratic Capitalism: How Pervasive Cronyism and Restricted Suffrage Are Destroying Democratic Capitalism as a National Ideal…and What to Do about It." Harvard Business School Working Paper, No. 24-062, March 2024.
- Web
New Levels of Capitalism: Finance - Railroads and the Transformation of Capitalism | Harvard Business School
stocks, padding construction costs, and accepting bribes for political favors. 22 When financial markets collapsed, the railroads exercised their considerable political influence View Details
- 01 Dec 1999
- News
Covering the Issues
standards and social responsibility, technology, globalization, the School's Soldiers Field campus, and the essential contributions that women are making in the business world. While a lot has changed at HBS... View Details
- 28 Jan 2015
- Research & Ideas
Ground Game, Air Wars, and Other Marketing Lessons From Presidential Elections
fence-sitters. "Most of the PAC advertising is very negative. So if I'm already pro-Democrat, a negative ad about Romney for instance will reinforce [my beliefs] and influence me to go out View Details
Keywords: by Dina Gerdeman
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 20 Mar 2000
- Research & Ideas
No Place Like Home: America’s Housing Crisis and Its Impact on Business
expensive precisely because of the country's prosperity. With the wages and purchasing power of working people largely stagnant over the last two decades, the cost of adequate housing in a decent... View Details
- 16 Feb 2021
- Blog Post
The Rise of The Sixes: Interview with CEO and Founder Franci Girard
who have watched me grow in my career and supported me on this journey.” Commit to the Entrepreneurial Journey When asked for any advice Girard would share with fellow alumni and students considering... View Details