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Show Results For
-
All HBS Web
(4,033)
- People (16)
- News (892)
- Research (2,417)
- Events (22)
- Multimedia (47)
- Faculty Publications (1,800)
- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
information, and savings. "An entire industry imploded," he asserted. "Now the industry is driven by the retail marketplace. And [online traders] are having fun." Indeed the "fun," or entertainment value, of e-commerce cannot be...
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- 06 Dec 2017
- News
Puzzle Master
Photo via Black Enterprise Photo via Black Enterprise When kitchen goods and home furnishings retailer Williams-Sonoma announced its acquisition of Outward, Inc.—a leading 3-D imaging and augmented reality platform—the $112 million deal...
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- Fast Answer
FIELD Global Immersion Resources: Thailand
target="_blank">EMIS (See above) Additional Resources: ABI/ProQuest Useful for: targeted publications on business and management topics such as strategy, business model, design new services, retail trends, etc. Kanopy...
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- Fast Answer
FIELD Global Immersion Resources: Taiwan
such as strategy, business model, design new services, retail trends, etc. Nikkei Asian Review Useful for: news relation to tensions in Taiwan, deals in Asia, as well as economic and political updates Search tips: the menu ribbon is...
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- 01 Apr 2002
- News
Stocking Up Can Build Customer Value
papers (and miss one or more possible sales) once a week, or one-seventh of the time. What's ignored in this equation, though, according to HBS professor David Bell, is that customers care how often a retailer runs out of stock. "The...
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- 13 Jul 2021
- Cold Call Podcast
Strategies for Underdogs: How Alibaba’s Taobao Beat eBay in China
- 08 Nov 2018
- Cold Call Podcast
Could Big Data Replace the Creative Director at the Gap?
- November 1978 (Revised January 1995)
- Case
McGregor's Ltd. Department Store
President has decided to restructure the discount scheme. Every staff member would be affected, good or bad. Information would have to be tailored to each group--worst off would be managers. Task is to write to managers/supervisors.
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Keywords:
Organizational Change and Adaptation;
Communication Intention and Meaning;
Compensation and Benefits;
Retail Industry
Raymond, Thomas J. "McGregor's Ltd. Department Store." Harvard Business School Case 379-059, November 1978. (Revised January 1995.)
- August 1972 (Revised February 1973)
- Case
Sears, Roebuck and Co.: Appliances
By: Joseph L. Bower
Keywords:
Retail Industry
Bower, Joseph L. "Sears, Roebuck and Co.: Appliances." Harvard Business School Case 373-010, August 1972. (Revised February 1973.)
- 2023
- Working Paper
No Mask, No Service: Customer Reaction to Walmart’s 2020 National Mask Mandate
By: Innessa Colaiacovo
Multi-location firms face a complex series of economic tradeoffs when deciding whether to implement
standard processes or allow processes to vary across establishments. One element of this tradeoff is customer
response. This paper explores customer reaction to a...
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Keywords:
Consumer Behavior;
Geographic Location;
Policy;
Health Pandemics;
Retail Industry;
United States
Colaiacovo, Innessa. "No Mask, No Service: Customer Reaction to Walmart’s 2020 National Mask Mandate." Harvard Business School Working Paper, No. 24-004, July 2023. (Revise and Resubmit to Journal of Economics and Management Strategy.)
- April 1986 (Revised June 1986)
- Case
J.C. Penney (B)
Penney's assistant treasurer was considering various capital markets issues to finance store modernizations. This case provides the financing terms available to Penney for domestic, current, and zero coupon debt. Eurodollar debt, and nondollar SFr and Yen issues hedged...
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Mason, Scott P. "J.C. Penney (B)." Harvard Business School Case 286-118, April 1986. (Revised June 1986.)
- March 2018 (Revised June 2018)
- Case
Knowledge Sharing at REMA 1000 (A)
By: Tatiana Sandino and Olivia Hull
A year after Norwegian grocery chain REMA 1000 adopted Workplace, Facebook’s enterprise social network, Chief Human Resource Officer Tore Høylie is asked to evaluate its impact on company culture and communication. Almost 90% of the workforce is engaged with the...
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Keywords:
Social Network;
Enterprise Social Media;
Facebook;
Workplace;
Social and Collaborative Networks;
Communication Technology;
Performance Improvement;
Organizational Culture;
Knowledge Sharing;
Social Media;
Retail Industry;
Norway
Sandino, Tatiana, and Olivia Hull. "Knowledge Sharing at REMA 1000 (A)." Harvard Business School Case 118-007, March 2018. (Revised June 2018.)
- July 2015
- Article
BYOB: How Bringing Your Own Shopping Bags Leads to Treating Yourself, and the Environment
By: Uma R. Karmarkar and Bryan Bollinger
As concerns about pollution and climate change have become more central in public discourse, shopping with reusable grocery bags has been strongly promoted as environmentally and socially conscious. In parallel, firms have joined policy makers in using a variety of...
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Keywords:
Grocery Shopping;
Reusable Bags;
Licensing;
Priming;
Goals;
Hedonic;
Marketing Strategy;
Consumer Behavior;
Environmental Sustainability;
Retail Industry
Karmarkar, Uma R., and Bryan Bollinger. "BYOB: How Bringing Your Own Shopping Bags Leads to Treating Yourself, and the Environment." Journal of Marketing 79, no. 4 (July 2015): 1–15.
- July 1995
- Case
Cape Cod Novelty Shop
By: David F. Hawkins
Keywords:
Retail Industry
Hawkins, David F. "Cape Cod Novelty Shop." Harvard Business School Case 196-042, July 1995.
- 2015
- Case
Fine Harvest Restaurant Group (cases A and B)
By: Clara (Xiaoling) Chen, Kenneth A. Merchant, Tatiana Sandino and Wim A. Van der Stede
The Fine Harvest Restaurant Group cases A and B examine a company's design of a new system to evaluate the performance (and determine the bonuses) for its restaurant managers. Fine Harvest had traditionally evaluated restaurant managers based on store margins and had...
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- 2015
- Article
Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24
We analyze balanced scorecard data from a convenience store chain, Store24, during the implementation of an innovative, but ultimately unsuccessful, strategy. Quarterly strategic reviews, based in part on the firm's balanced scorecard, led executives at Store24 to...
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Campbell, Dennis, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan. "Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24." Journal of Management Accounting Research 27, no. 2 (2015): 39–65.
- November 2014 (Revised March 2017)
- Exercise
Walmart: Segmenting Social Impact
By: Michael Porter, Mark Kramer and Pamela Sud
This case provides a sample of Walmart's social engagement activities and asks students to categorize each as philanthropy, corporate social responsibility, or creating shared value.
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Keywords:
Creating Shared Value;
Society;
Value Creation;
Corporate Social Responsibility and Impact;
Philanthropy and Charitable Giving;
Retail Industry
Porter, Michael, Mark Kramer, and Pamela Sud. "Walmart: Segmenting Social Impact." Harvard Business School Exercise 715-435, November 2014. (Revised March 2017.)