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Show Results For
-
All HBS Web
(4,268)
- People (13)
- News (878)
- Research (2,456)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
- 01 Apr 2001
- News
Big Deals: Project Finance Helps Mitigate Risk in Large-Scale Investments
projects and good returns. Project finance — Esty’s specialty and the focus of his course — involves highly leveraged deals and risk-taking, something that has interested Esty since he wrote his doctoral thesis on risk-taking in the...
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Keywords:
Julia Hanna;
Motorola;
Business Schools & Computer & Management Training;
Business Schools & Computer & Management Training;
Business Schools & Computer & Management Training;
Business Schools & Computer & Management Training;
Business Schools & Computer & Management Training;
Business Schools & Computer & Management Training;
Business Schools & Computer & Management Training;
Business Schools & Computer & Management Training;
Business Schools & Computer & Management Training;
Business Schools & Computer & Management Training
- 01 Mar 2008
- News
An American Odyssey
He’s got a superhero’s name, and he’s shining a light on enduring wrongs here at home while confronting challenges in the Third World as well. Meet Richard America, who sees policy analysis and quality management as keys to development...
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- November 1994 (Revised October 2011)
- Background Note
Innovation: A Customer-Driven Approach
By: Marco Iansiti, Thomas J. Kosnik and Ellen Stein
Provides a selection of methodologies for the investigation of user needs, concept development, and product design.
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Iansiti, Marco, Thomas J. Kosnik, and Ellen Stein. "Innovation: A Customer-Driven Approach." Harvard Business School Background Note 695-016, November 1994. (Revised October 2011.)
- 01 Jun 2006
- News
What Are They Thinking?
The Leadership Initiative, whose mission is to ensure that the School remains at the forefront of leadership R&D, has two projects under way that focus on young people. Using interviews, self-assessment exercises, and periodic...
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- May 1992 (Revised November 1992)
- Case
Fabtek (A)
By: Rowland T. Moriarty Jr., Benson P. Shapiro and Craig E. Cline
Concerns the selection and scheduling of orders by a small industrial titanium fabricator that in recent months has been plagued by poor deliveries and a lack of capacity. Four orders are offered, from which the student must select one. Each order represents different...
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Keywords:
Customer Relationship Management;
Business or Company Management;
Time Management;
Performance Capacity
Moriarty, Rowland T., Jr., Benson P. Shapiro, and Craig E. Cline. "Fabtek (A)." Harvard Business School Case 592-095, May 1992. (Revised November 1992.)
- 01 Sep 2005
- News
WATER Ltd.
In an age of global scarcity, water has become a valuable commodity in both the industrialized and developing worlds. With governments and communities increasingly unable to manage the complexities and expense of water treatment and...
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- 01 Jun 2001
- News
Teaching for the Ages: the MBA Classroom in the 21st Century
different could things be?” It’s only been thirteen years since I graduated from HBS, and we in the Class of 1988 were remarkably forward-thinking about technology. Ours was the first class to have a subject called Management Information...
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- October 2023 (Revised February 2024)
- Technical Note
Design and Evaluation of Targeted Interventions
By: Eva Ascarza and Ta-Wei (David) Huang
Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves into two central facets of such interventions: first, the design of potent decision guidelines, or targeting...
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Keywords:
Marketing;
Customer Relationship Management;
Analysis;
Design;
Business Strategy;
Retail Industry;
Apparel and Accessories Industry;
Technology Industry;
Financial Services Industry;
Telecommunications Industry
Ascarza, Eva, and Ta-Wei (David) Huang. "Design and Evaluation of Targeted Interventions." Harvard Business School Technical Note 524-034, October 2023. (Revised February 2024.)
- 26 Sep 2018
- News
Getting Life Back in Balance
which he started in April 2016, puts his business experience to work, managing everything from roads and cemeteries to libraries and sewerage systems. Within the organization, Gower has focused on increasing workforce morale and fostering...
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- 12 Jan 2009
- Research & Ideas
The Value of a ‘Portable’ Career
League in the MIT Sloan Management Review. "As research on the National Football League reveals, sometimes the specific nature of a job determines whether a great performer at one company can replicate that performance at another," they...
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- 01 Jun 2008
- News
The $4 Billion Question
clear you can raise $4 billion for your next fund instead of the planned $1 billion. Professor of Management Practice Nabil N. El-Hage coauthored the case with HBS professor and Finance unit head Richard Ruback. “The case highlights some...
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- June 16, 2020
- Article
Your Customers Have Changed. Here's How to Engage Them Again.
By: Rohit Deshpandé, Ofer Mintz and Imran S. Currim
The coronavirus makes your customers less able and less willing to spend than before. How should you re-engage with them? Advice from Rohit Deshpandé and colleagues.
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Deshpandé, Rohit, Ofer Mintz, and Imran S. Currim. "Your Customers Have Changed. Here's How to Engage Them Again." Harvard Business School Working Knowledge (June 16, 2020).
- 2019
- Working Paper
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the...
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Keywords:
Customer Compatibility;
Satisfaction;
Profitability;
Customer Relationship Management;
Service Operations;
Customer Satisfaction;
Banking Industry;
Retail Industry
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Harvard Business School Working Paper, No. 16-091, February 2016. (Revised December 2019.)
- May 2002 (Revised May 2002)
- Case
Tim Blanchard at Jones Mendel & Co.
By: John J. Gabarro
Tim Blanchard struggles to balance all the demands facing him as a partner of a consulting firm. He must decide how to serve clients, mentor his people, provide strategy and direction to the high-tech group, and spend time with family. A rewritten version of an earlier...
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Keywords:
Customer Focus and Relationships;
Managerial Roles;
Work-Life Balance;
Consulting Industry
Gabarro, John J. "Tim Blanchard at Jones Mendel & Co." Harvard Business School Case 402-052, May 2002. (Revised May 2002.)
- 01 Mar 2013
- News
FAQ: How is research funded at HBS?
www.hbs.edu/faculty. All research at HBS is funded internally, without the constraints of traditional external grant funding, thanks to alumni support and income from Executive Education and Harvard Business Publishing. This unique funding model allows faculty to View Details
- 01 Dec 2013
- News
Faculty Books
how organizations can create moral behavior using unspoken cues. Why Unqualified Candidates Get Hired Anyway Why do businesses evaluate candidates solely on past job performance, ignoring the job's difficulty? Why do university admissions officers View Details
- 01 Sep 2006
- News
Charting the Year Ahead
succession, competing for volunteers’ and members’ scarce time, and maintaining their distinctive connection to the School. Fifty club leaders convened at HBS in June at the annual Clubs Officers Leadership Conference and offered insightful input to View Details
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
encouraging, how and when we set overall rules for encouraging (volunteerism) and how we plan to assess, monitor, and manage need to (be) addressed." Alden Cushman added: "how information is collected, put into context,...
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Keywords:
by Jim Heskett
- 15 Nov 2020
- News
Podcasts Engage New Audiences with HBS
Sahlman discusses how Khan Academy, a global online education nonprofit, strives to balance founder Sal Khan’s (MBA 2003) vision with the need to focus and scale. Prediction: How AI Will Affect Business, Work, and Life Bill Kerr speaks...
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- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
Manufacturing and information technology these days go together like bread and butter. But it wasn't always so. As Professor David Upton pointed out in a Global Alumni Conference panel titled "E-Commerce and the New Operations," it wasn't that long ago that...
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Keywords:
by Jim Aisner