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  • January–February 1992
  • Article

The Balanced Scorecard: Measures that Drive Performance

By: Robert S. Kaplan and David Norton
Keywords: Balanced Scorecard; Measurement and Metrics; Performance
Related
  • December 1991 (Revised February 2000)
  • Case

Morlan International, Inc.

By: Krishna G. Palepu and G. Peter Wilson
Keywords: Global Range
Related
  • October 1991 (Revised September 1998)
  • Case

Maxwell Appliance Controls

By: Robert S. Kaplan
A profitable manufacturing division of a large company is looking for new ways to identify sources of productivity improvements. Led by its senior finance officer, an activity-based cost system is developed to identify activities performed for its highly varied product... View Details
Keywords: Activity Based Costing and Management; Management Teams; Quality; Performance Improvement; Organizational Culture; Problems and Challenges; Production; Manufacturing Industry
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  • October 1991 (Revised October 1996)
  • Case

Hawkeye Bancorporation

By: Krishna G. Palepu
Hawkeye, a small bank holding company in Iowa, faces difficulties in the mid 1980s as the local Iowa farm economy is in recession. This case provides an opportunity for students to become familiar with bank financial statements, and introduces some issues in market... View Details
Keywords: Financial Statements; Financial Reporting; Financial Crisis; Economic Growth; Market Participation; Banks and Banking; Governing Rules, Regulations, and Reforms; Private Ownership; Banking Industry
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  • autumn 1991
  • Article

The Topic of Quality in Business School Education and Research

By: Robert S. Kaplan
Keywords: Quality; Higher Education; Research; Education Industry
Related
  • September 1991 (Revised January 2017)
  • Teaching Note

Nordstrom: Dissension in the Ranks? (A) and (B)

By: Robert Simons
Teaching Note for Nordstrom: Dissension in the Ranks, Case A (191-002) and Case B (192-027) View Details
Keywords: Strategy And Execution; Control Systems; Performance Goals; Incentives; Span Of Control; Span Of Accountability; Problems and Challenges; Retail Industry
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  • 6 Aug 1991 - 8 Aug 1991
  • Conference Presentation

Keynote Address

By: Robert S. Kaplan
Related
  • July 1991 (Revised May 1999)
  • Teaching Note

Winchell Lighting, Inc. (A) and (B) TN

By: Robert S. Kaplan
Teaching Note for (9-187-074) and (9-187-075). View Details
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  • May 1991 (Revised March 2018)
  • Teaching Note

Automation Consulting Services

By: Robert Simons
Teaching Note for 190-053 View Details
Keywords: Strategy And Execution; Management Control Systems; Levers Of Control; Consulting Industry
Related
  • May 1991 (Revised January 2017)
  • Teaching Note

Turner Construction Co.: Project Management Control Systems

By: Robert Simons
Teaching Note for Turner Construction Company: Project Management Control Systems (190-128) View Details
Keywords: Strategy; Execution; Control Systems; Performance Measurement; Projects; Management; Construction Industry
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  • May 1991
  • Teaching Note

American Red Cross Blood Services: Northeast Region, Teaching Note

By: Robert L. Simons
Teaching Note for (9-190-078). View Details
Keywords: Medical Devices and Supplies Industry; Health Industry; North and Central America
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  • May 1991 (Revised February 1992)
  • Teaching Note

Marriott Corp.: The Internal Audit Function, Teaching Note

By: Robert L. Simons
Keywords: Accounting Audits; Accommodations Industry
Related
  • May 1991 (Revised March 2017)
  • Teaching Note

Tennessee Controls: The Strategic Ranking Problem

By: Robert Simons
Teaching Note for (9-191-083). View Details
Keywords: Problems and Challenges; Strategy
Related
  • May 1991 (Revised March 1992)
  • Teaching Note

USA Today, Teaching Note

By: Robert L. Simons
Teaching Note for (9-191-004). View Details
Keywords: Media and Broadcasting Industry
Related
  • May 1991
  • Case

Bureau of Engraving and Printing, The: Determining the True Cost of Money (A)

By: Robert S. Kaplan
Keywords: Money
Related
  • May 1991
  • Supplement

Bureau of Engraving and Printing, The: Determining the True Cost of Money (B)

By: Robert S. Kaplan
Keywords: Money; Cost; Public Administration Industry
Related
  • May 1991 (Revised May 1999)
  • Teaching Note

Manufacturers Hanover Corp.: Customer Profitability Report, Teaching Note

By: Robert S. Kaplan
Teaching Note for (9-191-068). View Details
Keywords: Profit; Customers; Banking Industry
Related
  • May–June 1991
  • Article

Profit Priorities from Activity-Based Costing

By: Robin Cooper and Robert S. Kaplan
Keywords: Activity Based Costing and Management; Profit
Related
  • April 1991 (Revised May 1999)
  • Teaching Note

Tektronix: Portable Instruments Division (A), Teaching Note

By: Robin Cooper and Robert S. Kaplan
Teaching Note for (9-188-142). View Details
Keywords: Teaching; Information
Related
  • April 1991 (Revised March 2017)
  • Teaching Note

Mary Kay Cosmetics: Sales Force Incentives (A) and (B)

By: Robert Simons
Teaching Note for (9-190-103) and (9-190-122). View Details
Keywords: Motivation and Incentives; Salesforce Management; Beauty and Cosmetics Industry
Related