back to work - Publications - Faculty & Research

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

customers to come to them, they need to go to their customers. Past research demonstrates that firms who maintain or accelerate customer-centric... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

Teaching Interest

Contemporary Developing Countries: Entrepreneurial Solutions to Intractable Problems

By: Tarun Khanna

What problems do developing countries face, and how can individuals contribute to solutions rather than awaiting the largesse of the state or other actors? Intractable problems – such as lack of access to education and healthcare, forced reliance on contaminated... View Details

09 Dec 2015
News

It’s Better to Avoid a Toxic Employee than Hire a Superstar

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

one had to live with that decision for some time. Today, the movement is toward settings that aren't "matchy-match"; Steuben's new lines of glassware work together and meet the needs of a consumer... View Details

Keywords: by Julia Hanna; Consumer Products

23 May 2018
Research & Ideas

How to Know If Your Neighborhood Is Being Gentrified

providing a real-time glimpse of changing neighborhoods, allowing policymakers to “forecast” where gentrification might be occurring and measure its effects. The team has worked closely with cities View Details

Keywords: by Dina Gerdeman

01 Oct 1999
News

Four Promoted to Full Professor

Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, won the Global Business Book Award for the best business book published that year. Christensen is currently head of the required General Management course. Prior View Details

14 Mar 2022
News

Does Your Org Chart Reflect Your Community? Five Ways to Diversify Talent Now

31 Mar 2011
Research & Ideas

From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher

designed from the beginning to sit in the enormous space between cheap manual toothbrushes and ultra-high-end electrics produced by companies such as Gillette and Johnson & Johnson. Osher wanted his offering View Details

Keywords: by Dennis Fisher; Consumer Products

20 May 2024
Blog Post

Get to Know Class Day Student Speaker Erik Roberts

Roberts went into consulting to dip his toes into the field of business and discover his passions. He worked in sectors such as economic development and climate and sustainability, founded a nonprofit... View Details

Entering StartUpLand: An Essential Guide to Finding the Right Job

Many professionals aspire to work for a start-up. Executives from large companies view them as models to help them adapt to today’s dynamic innovation economy. Yes, start-ups look magical, but they can also be chaotic and inaccessible. Many books are written for... View Details

30 Sep 2021
Blog Post

Driving Social Impact Through Consumer Behavior: Nonprofit to Finance to Retail with Nicole Krantz (MBA 2022)

remained heavily engaged in nonprofit work while at the same time starting to explore her interest in business. This time, it was her father’s for-profit business career that captured her curiosity, and an... View Details

Keywords: Retail

20 May 2013
Research & Ideas

The Long-Term Fix to US Competitiveness

said. "City, state, and federal official worked together to collect evidence, keep our city safe, and bring the bombers to justice. Everyone put their egos aside.... View Details

Keywords: by Stephanie Schorow & Harvard Gazette

23 Oct 2019
Blog Post

How to Talk Gooder in Business and Life

egocentrism: we are bad at knowing what topics will be interesting to others, we give backhanded compliments, we make offensive (or boring) jokes, we forget to ask questions, we ask the wrong questions, and... View Details

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

wonderfully in the past no longer suffice. Drawing on the work of a number of thoughtful researchers as well as our own work, we are exploring a set of theories that can help managers respond to the... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

20 Oct 2015
Blog Post

What to Expect Your First Year at HBS

Last August, when I was lugging cardboard boxes to the top floor of Morris Hall, I had two expectations about my first year at HBS. Firstly, I thought I was entering a holiday-like period where my school View Details

26 Nov 2013
News

Want to motivate new hires? Surprise them with a raise

23 Feb 2015
Research & Ideas

How to Break the Expert’s Curse

Unfortunately, though, experts frequently make lousy teachers. Experts are sometimes so steeped in expertise that they don't remember what it was like to be a newbie—in terms of both how much they knew and how they felt View Details

Keywords: by Carmen Nobel; Education

September 2010 (Revised October 2010)
Case

HBS Class of 2009: All Talk As They Prepare to Walk?

By: Rakesh Khurana, Nitin Nohria and Dalia Rahman

Max Anderson, HBS Class of 2009, founded the MBA Oath Initiative. The oath was a voluntary pledge "to create value responsibly and ethically." Anderson and a team of students and faculty worked to launch the first MBA Oath Ceremony conducted on campus during Harvard... View Details

Keywords: Business Education; Higher Education; Values and Beliefs; Leadership; Corporate Social Responsibility and Impact; Social Issues; Value Creation; Education Industry; Massachusetts

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February 6, 2024
Article

Find the AI Approach That Fits the Problem You’re Trying to Solve

By: George Westerman, Sam Ransbotham and Chiara Farronato

AI moves quickly, but organizations change much more slowly. What works in a lab may be wrong for your company right now. If you know the right questions to ask, you can make better decisions, regardless of how fast technology changes. You can work with your technical... View Details

Keywords: Technology Adoption; AI and Machine Learning; Organizational Change and Adaptation