Customer Management - Publications - Faculty & Research

Web

K–12 Education | Social Enterprise | Harvard Business School

In 2003, HBS launched an MBA elective course focused on entrepreneurship in education reform and cofounded the Public Education Leadership Project (PELP) in collaboration with the Harvard Graduate School of Education. This multiyear research project focuses on the... View Details

21 Jun 2010
Research & Ideas

Strategy and Execution for Emerging Markets

Emerging markets such as the BRIC countries—Brazil, Russia, India, and China—entice and intimidate. When managers are asked what is special about emerging markets, they typically point to rapid economic growth, potential competitors, and... View Details

Keywords: by Martha Lagace

Web

Research - Race, Gender & Equity

, Alexis Lefort, Susan Pinckney and Carolina Bartunek Unicorn human relationships startup Beamery evaluates it's growth versus depth strategy as its strategic partners and customers could become future competitors in a quickly changing AI... View Details

Web

Business Economics Online Course | HBS Online

This course is part of the Strategy track. Introduction to Economics for Managers ENROLL NOW No application needed for our certificate programs. Start your journey today! Economics for Managers $1,850 Next... View Details

09 Sep 2015
Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

customer demand. CUTTING EXPENSES AND PAYING BONUSES In addition to furloughs, the Honeywell leaders cut production and financial expenses, focusing on efficiencies in managing their supply chains and... View Details

Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics

April 2017 (Revised March 2024)
Case

Making Target the Target: Boycotts and Corporate Political Activity

By: Nien-hê Hsieh and Victor Wu

Through the challenges facing Target, the case examines ways in which corporations can become involved in political and legislative debates and processes, ranging from campaign contributions to lobbying to political activism. In 2016, Target CEO Brian Cornell must... View Details

Citation

Educators

Purchase

01 Jan 2005
News

Joseph J. O'Donnell, MBA 1971

throughout the past three decades, as I've grown the company a little bit each year. In time, you end up with something a lot bigger and more diverse than you ever imagined." Today, Boston Culinary Group (as it is now known) manages and... View Details

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

of our clients who saw how we managed to overcome the crisis.” —Antonio Madero, Founder, Chairman and CEO of Sanluis Corporation (a leading Mexico-based automotive parts maker) Silverthorne: Was this focus on reputation development pushed... View Details

Keywords: by Sean Silverthorne

01 Jun 2023
News

An Engine of Innovation

Startup life can often feel like a solo sport, says Matt Segneri (MBA 2010), the Bruce and Bridgitt Evans Executive Director of the Harvard Innovation Labs: “What the three labs in our ecosystem do is to make building a venture something that happens within a truly... View Details

Keywords: Jennifer Gillespie

Web

HBS - The year in Review

shorter, topic-focused and custom programs, as well as longer offerings such as the General Management Program. Faculty leveraged Zoom, asynchronous learning modules, and the HBS Live Online Classroom to... View Details

Web

Scaling Work - Research Computing Services

work done in less time. But only under certain circumstances! There two basic ways to use multiple cores: implicit parallelism built in to your application or library, and explicit parallelism that you program and manage yourself.... View Details

05 Mar 2012
Research & Ideas

Is JC Penney’s Makeover the Future of Retailing?

sales have lagged in an increasingly fierce retail environment, with stores such as Walmart vying for customer dollars on the lower end, Kohl's and Target jockeying for the middle market, and Macy's and Nordstrom reaching for the... View Details

Keywords: by Kim Girard; Retail

09 Feb 2009
Research & Ideas

Uncompromising Leadership in Tough Times

Commitment, High Performance: How to Build a Resilient Organization for Sustained Advantage describes organizations that, Beer says, "are diametrically opposite to the firms we saw fail on Wall Street. The book's perspective also leads to answers to the question... View Details

Keywords: by Martha Lagace

11 Apr 2024
News

Mission Control

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. By the time Peter Platzer (MBA 2002) was a teenager, he knew he wanted to be a physicist—and he was fascinated by space, eagerly engrossed in space-time diagrams... View Details

01 Oct 1996
News

Trading Up — Kenneth D. Brody (MBA 1971)

banker -- the guest had also risen from humble origins and was now in the midst of an ambitious, if cash-strapped, bid to go even farther. Soon after that meeting, Brody stepped down from his position as a partner and member of the View Details

Keywords: Garry Emmons

Web

Global Business Course | HBS Online

helped a lot. It’s one of the reasons Aphrodite supports 50 currencies now. Daniel Dietzel CEO of Aphrodite at Aphrodite Gain the skills and knowledge needed to grow your business internationally and more effectively manage global teams.... View Details

13 Jun 2017
First Look

First Look at New Research and Ideas, June 13

Business School Case 817-088 Hygeia Group: Delivering Quality Care in Nigeria Fola Laoye is the Group Managing Director of Hygeia Group, a Nigerian healthcare insurer and provider, and she is deciding on the optimal strategy to grow the... View Details

Keywords: Sean Silverthorne

24 Oct 2019
Blog Post

Harvard’s JD/MBA: Viroopa Volla (JD/MBA 2021) Answers Your Questions

limited to working at law firms, management consulting firms, investment banks, private equity firms, hedge funds, venture capital firms, Fortune 500 companies, government agencies, the U.S. court system, start-ups and non-profit... View Details

23 Mar 2023
News

Winners Crowned in 2023 Alumni New Venture Competition

home the top cash prize of $75,000. Runner Up winner Hue earned a $25,000 prize. Led by cofounders Janvi Shah, Nicole Clay, and Sylvan Guo (all MBA 2022), Hue helps brands and retailers embed TikTok-style shoppable videos on its e-commerce websites to give View Details

17 Jun 2015
Lessons from the Classroom

Excellence Comes From Saying No

School Professor Frances Frei has explored that question for years in the retail realm, culminating in her 2012 book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business. This past semester at HBS, the UPS... View Details

Keywords: by Michael Blanding

Publications