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- All HBS Web (430)
- Faculty Publications (132)
- September 2020
- Case
Uber at a Crossroads (2017)
By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its...
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Keywords:
Business Startups;
Business Model;
Customer Satisfaction;
Fairness;
Values and Beliefs;
Price;
Profit;
Revenue;
Investment;
Government Legislation;
Business History;
Compensation and Benefits;
Resignation and Termination;
Employment;
Wages;
Lawfulness;
Leadership Style;
Leading Change;
Management Style;
Market Entry and Exit;
Digital Platforms;
Product Design;
Organizational Culture;
Problems and Challenges;
Attitudes;
Strategy;
Competitive Strategy;
Expansion;
Transportation Networks;
Mobile and Wireless Technology;
Valuation;
Transportation Industry;
Technology Industry;
United States
Casadesus-Masanell, Ramon, and Karen Elterman. "Uber at a Crossroads (2017)." Harvard Business School Case 721-376, September 2020.
- 10 Aug 2015
- News
Leveraging Veterans’ Competitive Advantage
“People often seem surprised when I tell them that unemployment among veterans is lower than the general population,” states Peter Gudmundsson (MBA 1990), president and CEO of RecruitMilitary, a leading military-to-civilian recruiting...
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- 01 Dec 2001
- News
Lone Star Star
Paul Wylie Texas may seem an unlikely point of origin for an ice skater, but the Lone Star State recently welcomed home native son Paul Wylie (MBA '00), winner of the silver medal in men's figure skating at the 1992 Winter Olympics....
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- 08 Feb 2018
- Op-Ed
What’s Missing From the Debate About Trump’s Tax Plan
those who claim them, while cuts to mortgage interest and state and local tax deductions can be seen as efforts to get the government out of the business of distorting prices. “Discussing values gives the country the opportunity to choose...
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by Matthew Weinzierl
- 01 Dec 2011
- News
Uncle Sam’s Business Man
economic growth, and promote American competitiveness. ÃÂ That means that Johnson, who had previously led several Obama administration regional innovation initiatives, logs a lot of time on the road touting the United States as an...
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- 10 Aug 2015
- Research & Ideas
Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers
Here's a tip for companies looking to woo customers away from the competition: Besides advertising fair prices for your products, try advertising fair wages for your employees. Recent research from Harvard...
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- 01 Dec 2004
- News
Ideas: Books
Case Studies in International Entrepreneurship by Walter Kuemmerle (McGraw-Hill) This collection of 29 cases based on real situations compares opportunities, financing contexts, valuation approaches, and entrepreneurial styles in the United View Details
- 21 Feb 2017
- News
How Michael Sheresky Helped Hidden Figures See the Light
Photo via Vanity Fair Photo via Vanity Fair Talent agent Michael Sheresky (MBA 1997) is half of a Hollywood power duo that helped the Oscar-nominated film Hidden Figures become a box office success. A recent...
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Keywords:
Arts, Entertainment
- November 1991 (Revised June 1993)
- Case
Accounting for Frequent Fliers
By: William J. Bruns Jr.
Airline frequent flier programs offer members the opportunity to earn free flights by accumulating mileage. Accounting and reporting the obligations of airlines and the cost of frequent flier programs raises difficult measurement issues. In 1991, the U.S. Securities...
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Bruns, William J., Jr. "Accounting for Frequent Fliers." Harvard Business School Case 192-040, November 1991. (Revised June 1993.)
- 01 Jun 2004
- News
Charlie Rose Interviews Goldman CEO Paulson
covered everything from the state of the U.S. stock market, to work-life balance, to international capital markets. The spirited conversation was one of two sessions held on campus that aired on the Charlie Rose show in the spring. Rose,...
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- 24 May 2004
- Research & Ideas
The Watsons: IBM’s Troubled Legacy
The world's fair in New York City at the end of the depression decade was a big deal. Planning began in 1935. The fairgrounds covered 1,216.5 acres in what had been a garbage dump in Queens. By opening day, April 30, 1939, the moonscape...
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by Richard S. Tedlow
- 01 Feb 2001
- News
A Miller's Tale
The oldest flour company in the United States — and perhaps the only one whose sales are rising amid a decline in home baking — is King Arthur Flour, a firm that's been in operation since George Washington was President, as Smithsonian...
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- 18 Aug 2014
- News
Closing the Education Gap
Anne Dias Griffin (MBA 1997) “Everyone deserves a fair start regardless of their zip code,” says Anne Dias Griffin (MBA 1997). Reforming that start is what motivates her. “The effects of income disparity start early in our society, and...
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Keywords:
Jill Radsken
- 12 Apr 2018
- Op-Ed
Op-Ed: The Trouble with Tariffs
That’s not helpful to companies, consumers, or economies. Related Reading: Trump’s Tariffs Could Harm Allies as Much as Opponents Is China About to Overtake the US for World Trade Leadership? The ‘Mother of Fair Trade’ was an Unabashed...
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Keywords:
by Willy C. Shih;
Manufacturing;
Auto;
Steel;
Air Transportation;
Technology;
Telecommunications
- 29 Jan 2019
- News
Seth Klarman on the Critical Value of the Long View
In a recent interview with the New Yorker, Seth Klarman (MBA 1982), CEO of the Baupost Group, spoke about the perilous state of the public perception of capitalism. “People will say the words ‘Wall Street’ with a derogatory tone. They’re...
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- 01 Jun 1998
- News
Investigation Leads to Sanctions, Recommendations
working with students, faculty, and administrators to establish procedures "for preventing these kinds of situations in the future and for addressing violations of our standards in a fair and prompt manner." He noted that the School has...
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- Portrait Project
Nick Shurgot
mean that I will work 100 hours per week, it means that I will try not to be complacent or intellectually lazy or feel that I have "done my fair share." It means that I will take every opportunity to teach my children little...
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- Portrait Project
Karina Rodriguez
finest institutions, but I very easily could not have ended up here. Several of my peers growing up were brilliant. Yet somewhere along the path towards our high school diplomas, they fell through the cracks of our public education system. Unfairly, the system...
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- Portrait Project
Craig Maughan
hugs, dirty diapers, squeals, tears, and smiles are teaching me sacrifice, patience, and love. Mostly love. In exchange, I do my best to keep my kids well-fed and pointed in a good direction. I’m not sure it’s a fair exchange; this world...
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- 01 Mar 2012
- News
She’s Got Your Back
from homeowner hell, and at a fair price? “These are not things we embrace,” says Angie Hicks (MBA 2000), cofounder and chief marketing officer of Angie’s List, an online service that collects verified consumer reviews of service...
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