Filter Results
:
(11,580)
Show Results For
-
All HBS Web
(11,580)
- People (51)
- News (3,357)
- Research (6,393)
- Events (24)
- Multimedia (84)
- Faculty Publications (4,922)
Show Results For
-
All HBS Web
(11,580)
- People (51)
- News (3,357)
- Research (6,393)
- Events (24)
- Multimedia (84)
- Faculty Publications (4,922)
- September 2001
- Teaching Note
&Samhoud Service Management TN
By: Ashish Nanda, Thomas J. DeLong and Ying Liu
Teaching Note for (9-801-398).
View Details
- October 1987 (Revised February 1988)
- Case
CIGNA Risk Information Services
Vitale, Michael R. "CIGNA Risk Information Services." Harvard Business School Case 188-034, October 1987. (Revised February 1988.)
- December 1981
- Case
Singapore Bus Service Ltd.
McFarlan, F. Warren. "Singapore Bus Service Ltd." Harvard Business School Case 182-168, December 1981.
- April 1993
- Supplement
Prodigy Services Company (B)
By: Lynn S. Paine
Describes the actions taken by Prodigy executives.
View Details
Keywords:
Communication Intention and Meaning;
Conflict Management;
Status and Position;
Equality and Inequality
Paine, Lynn S. "Prodigy Services Company (B)." Harvard Business School Supplement 393-127, April 1993.
- April 2008 (Revised October 2008)
- Supplement
TD Canada Trust (C): Translating the Service Model to Service Operations
By: Dennis Campbell and Brent Kazan
Campbell, Dennis, and Brent Kazan. "TD Canada Trust (C): Translating the Service Model to Service Operations." Harvard Business School Supplement 108-055, April 2008. (Revised October 2008.)
- 01 Apr 1999
- News
Alumni Career Services Update
With his enthusiasm and expertise in helping others polish their résumés, plot job search strategies, and execute savvy career moves, Robert S. ("Bob") Gardella has become a popular contact for HBS alumni since assuming the role of assistant director of Alumni Career...
View Details
Keywords:
Eileen K. McCluskey
- 01 Dec 2017
- News
In Service of Others
Armed Services can add to—and gain from—the HBS experience. To encourage more veterans to apply to HBS, he recently funded an MBA pilot program that waives the application fee for anyone who has served in the US military. “Our military...
View Details
- November 1999 (Revised November 2000)
- Background Note
Overview of the Professional Services Course, An
By: Thomas J. DeLong and Ashish Nanda
Provides an overview of the HBS MBA Professional Services Course. Presents a structure and an outline intended to serve as a reference and provide orientation to students as the course progresses.
View Details
DeLong, Thomas J., and Ashish Nanda. "Overview of the Professional Services Course, An." Harvard Business School Background Note 800-229, November 1999. (Revised November 2000.)
- 2013
- Article
How Concentrated Is the U.S. Advertising and Marketing Services Industry? Myth vs. Reality
By: Alvin J. Silk and Charles King III
We analyze changes in concentration levels in the U.S. Advertising and Marketing Services industry using data from the U.S. Census Bureau's quinquennial Economic Census and the Service Annual Survey. These data, heretofore largely ignored, allow us to redress some of...
View Details
Keywords:
Concentration Levels;
Data;
U.S. Census Bureau’s Quinquennial Economic Census And The Service Annual Survey;
Measurement Problems;
Herfindahl-Hirschman Index;
Concentration Ratios;
Advertising;
Advertising Industry;
North and Central America
Silk, Alvin J., and Charles King III. "How Concentrated Is the U.S. Advertising and Marketing Services Industry? Myth vs. Reality." Journal of Current Issues & Research in Advertising 34, no. 1 (2013): 166–193.
- 1992
- Other Teaching and Training Material
Achieving Breakthrough Service Teleseminar
- April 2001
- Teaching Note
Weather Services Corporation TN
By: Jeffrey F. Rayport, Goutam Challagalla and William A. Sahlman
- August 1995
- Teaching Note
IBM After-Sales Service TN
Teaching Note for (9-693-001).
View Details
Keywords:
Computer Industry
- February 1988
- Case
General Electric: Customer Service
Keywords:
Customer Focus and Relationships
Cespedes, Frank V. "General Electric: Customer Service." Harvard Business School Case 588-059, February 1988.
- 01 Dec 2010
- News
Three Recognized for Service
Three members of the MBA Class of 1975 received special recognition during their 35th Reunion in the fall. Dean Nitin Nohria thanked Edward (“Jed”) Bullard, Leo Corbett, and Hans Stumm for their years of volunteer service and presented...
View Details
Keywords:
awards
- April 1996 (Revised March 1998)
- Case
Lex Service PLC-- Cost of Capital
By: W. Carl Kester and Kendall Backstrand
Lex Service company has grown into a large multidivisional company with a substantial capital budget. In 1993, the board was reviewing its capital budgeting procedures. Specifically, it sought to determine the company's cost of capital and whether it should use...
View Details
Kester, W. Carl, and Kendall Backstrand. "Lex Service PLC-- Cost of Capital." Harvard Business School Case 296-003, April 1996. (Revised March 1998.)
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of...
View Details
- Web
Help - Research Computing Services
research projects at a rate of $40/hour. Initial consultations, short inquiries, and research software acquisition for faculty and doctoral students are provided at no cost. What services does RCS provide? RCS divides its time between...
View Details
- 25 Apr 2014
- News
A model of service
a year on a modest budget of $100,000. She continues to volunteer at All Souls, and still manages the schools' component of the program. "My biggest accomplishment is getting younger people to understand that service should always be an...
View Details
- 1990
- Book
The Service Management Course
By: C. Hart, J. Heskett and W. E. Sasser Jr.
Hart, C., J. Heskett, and W. E. Sasser Jr. The Service Management Course. NY: Free Press, 1990.