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Show Results For
- All HBS Web
(12,666)
- People (21)
- News (3,796)
- Research (7,014)
- Events (62)
- Multimedia (59)
- Faculty Publications (5,732)
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- February 1997 (Revised June 1997)
- Teaching Note
Designing, Managing and Improving Operations, Module 1: Designing, Managing and Improving Operations Processes
Provides the conceptual framework and teaching suggestions for the teaching module "Designing, Managing and Improving Operations Processes." This module is the first of three in the course "Designing, Managing and Improving Operations." View Details
- May 2007
- Case
Westin Hotels and Resorts: Operations of a Lifestyle Experience
By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock
Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details
Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry
Frei, Frances X., Chekitan S. Dev, and Laure Mougeot Stroock. "Westin Hotels and Resorts: Operations of a Lifestyle Experience." Harvard Business School Case 607-129, May 2007.
- August 2019 (Revised July 2024)
- Module Note
Demystifying the Family Enterprise: Module 2 - The Operating Company
By: Christina R. Wing, Madeline Keulen and Vicki Morton
Wing, Christina R., Madeline Keulen, and Vicki Morton. "Demystifying the Family Enterprise: Module 2 - The Operating Company." Harvard Business School Module Note 620-037, August 2019. (Revised July 2024.)
- 10 Jan 2019
- Interview
Can Miguel McKelvey Build the ‘Culture Operating System’ at WeWork?
"Can Miguel McKelvey Build the ‘Culture Operating System’ at WeWork?" Cold Call (podcast), Harvard Business Review Group, January 10, 2019.
- September 2012 (Revised March 2013)
- Teaching Note
Ultimate Fighting Championship: License to Operate (A) & (B) (TN)
By: George Serafeim
The case describes the challenges that Ultimate Fighting Championship faced as a result of regulatory opposition and loss of the license to operate. The genesis of the business idea, the subsequent growth, and the fall of the UFC are described. The case concludes with... View Details
- 2009
- Article
Acquisitions and the Evolution of Operational Performance across the Firm
By: Santiago Mingo
Mingo, Santiago. "Acquisitions and the Evolution of Operational Performance across the Firm." Academy of Management Best Paper Proceedings (2009).
- 2004
- Article
A Case Study of Operational Failures in Home Healthcare
By: A. L. Tucker
Tucker, A. L. "A Case Study of Operational Failures in Home Healthcare." Journal for Healthcare Quality 26, no. 3 (2004): 42–48. (Special Issue featuring papers presented at the 2003 National Policy Meeting of Home Health Care Quality.)
- 2016
- Working Paper
Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity
By: Itai Gurvich, Martin Lariviere and Antonio Moreno
Motivated by recent innovations in service delivery such as ride-sharing services and work-from-home call centers, we study capacity management when workers self-schedule. Our service provider chooses capacity to maximize its profit (revenue from served customers minus... View Details
Keywords: Strategic Servers; On-demand Economy; Independent Capacity; Distributed Systems; Uber; Service Operations; Performance Capacity
Gurvich, Itai, Martin Lariviere, and Antonio Moreno. "Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity." Working Paper, June 2016.
- February 1989
- Teaching Note
Operations Strategy, Module Overview: Manufacturing as a Competitive Weapon
By: David A. Garvin
- 1992
- Working Paper
Intercompany Operating Ties: Unlocking the Value in Channel Restructuring
By: R. Shapiro and J. Byrnes
- January 2017
- Supplement
Hello Alfred: Come Home Happy — Operating the Business Model Exercise
By: Joseph B. Fuller and Christopher Payton
On a mission to "automate the on-demand economy," Harvard Business School classmates Marcela Sapone and Jessica Beck launched Hello Alfred in 2013 to provide subscribers with an "Alfred" to complete various chores for a monthly fee. In early 2016, the company has built... View Details
- September 2016 (Revised August 2018)
- Supplement
United Airlines: More Out-and-Back Flying?: Case Supplement #1
This spreadsheet supplement accompanies 617-010 United Airlines: More Out-and-Back Flying? and is intended to provide students with an opportunity to apply analysis concepts with real operational data. View Details
- Research Summary
2. Acquisitions of Industrial Units and the Evolution of Operational Performance across the Firm
Abstract: Manufacturing firms frequently expand their production capacity through the acquisition of industrial units. How are the existing units in the acquirer company affected by the acquisition of another facility? I argue that two important... View Details
- July 1992 (Revised May 1993)
- Teaching Note
Note on Operating Exposure to Exchange Rate Changes (TN)
By: Timothy A. Luehrman
Teaching Note for (9-288-018). View Details
- April 5, 2023
- Article
We Need an Operation Warp Speed for Long COVID
By: Esther K. Choo and Scott Duke Kominers
With millions of people affected and at least $1 trillion of economic value at stake, long COVID is our next national health emergency. View Details
Keywords: COVID; COVID-19; COVID-19 Pandemic; Scientific Research; Policy; Health Policy; Innovation; Science; Public Finance; Public Health; Health Disorders; Health Care and Treatment; Human Capital
Choo, Esther K., and Scott Duke Kominers. "We Need an Operation Warp Speed for Long COVID." Scientific American (website) (April 5, 2023).
- 2015
- Dissertation
Essays on Operations Management: Setting Employees up for Success
By: Hise O. Gibson
- March 1990
- Teaching Note
Operations Strategy, Module Overview: Competing on New Products and Processes
By: David A. Garvin
- 2002
- Working Paper
An Empirical Study of Operational Performance Convergence Following Enterprise-IT Implementation
Cotteleer, Mark J. "An Empirical Study of Operational Performance Convergence Following Enterprise-IT Implementation." Harvard Business School Working Paper, No. 03-011, July 2002.
- August 2023 (Revised May 2024)
- Case
Dicerna Pharmaceuticals: Decision Making in Clinical Trial Design and Operations
By: Satish Tadikonda and Amanda McEwen
The success or failure of Dicerna Pharmaceuticals (Dicerna) as an emerging pharmaceutical company would likely hinge on its lead drug candidate Nedosiran and the company’s ability to see it successfully through clinical development. Ralf Rosskamp, Chief Medical... View Details
Keywords: Business Strategy; Health Testing and Trials; Product Development; Governing Rules, Regulations, and Reforms; Pharmaceutical Industry
Tadikonda, Satish, and Amanda McEwen. "Dicerna Pharmaceuticals: Decision Making in Clinical Trial Design and Operations." Harvard Business School Case 824-018, August 2023. (Revised May 2024.)
- May 2021
- Supplement
Hello Alfred: Come Home Happy — Operating the Business Model Exercise, Instructor Version
By: Joseph B. Fuller and Christopher Payton
On a mission to "automate the on-demand economy," Harvard Business School classmates Marcela Sapone and Jessica Beck launched Hello Alfred in 2013 to provide subscribers with an "Alfred" to complete various chores for a monthly fee. In early 2016, the company has built... View Details