Publications

Article

Operational Efficiency and Effective Management in the Catheterization Laboratory

By: Grant W. Reed, Michael L. Tushman and Samir R. Kapadia

Operational efficiency is a core business principle in which organizations strive to deliver high-quality goods or services in a cost-effective manner. This concept has become increasingly relevant to cardiac catheterization laboratories, as insurers move away from... View Details

Keywords: Cath Lab; Catheterization Laboratory; Health Care and Treatment; Performance Efficiency; Management; Performance Productivity; Cost Management; Health Industry

Read Now

November 1987 (Revised April 1990)
Teaching Note

Operations Strategy, Module Overview: Competing on Quality

By: David A. Garvin

January 1975 (Revised April 1983)
Supplement

First National City Bank Operating Group (A1)

By: Jay W. Lorsch

Supplements the (A) case. View Details

Keywords: Banking Industry

29 Jun 2013
News

Hospital operators and Obamacare: Prescription for change

22 Mar 2012
HBS Seminar

Anita Tucker, HBS (Technology and Operations Management)

09 Mar 2018

Technology & Operations Management: Climate Change Challenge

04 May 2011
News

Recipes from the COC (Chief Operating Cook)

A spicy chickpea dish © Kirti Poddar on Flickr When Dean Nitin Nohria sat down for an interview with us last September, we asked: "What do you like to do for fun?" His answer: "I love to cook. I'm vegetarian, and I cook Indian and Italian food. At home, I'm the chef.... View Details

Keywords: Bulletin; Colleges, Universities, and Professional Schools; Educational Services

Web

Field Course: Startup Operations - Course Catalog

HBS Course Catalog Field Course: Startup Operations Course Number 6673 Senior Lecturer Julia Austin Fall; Q1Q2; 3.0 credits Two-hour sessions meet on Tuesdays from 3:10-5:10 Applications will be accepted through 5pm ET on August 9, 2024 A... View Details

2009
Working Paper

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

By: Julia Rose Adler-Milstein, Sara J. Singer and Michael W. Toffel

Operational failures occur in all industries with consequences that range from minor inconveniences to major catastrophes. Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage... View Details

Keywords: Communication Strategy; Legal Liability; Management Practices and Processes; Service Operations; Failure; Health Industry

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October 2020 (Revised March 2021)
Supplement

Migros Turkey: Scaling Online Operations During COVID-19 (C)

By: Antonio Moreno and Gamze Yucaoglu

The case opens in August 2020 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are navigating Migros through COVID-19 and the unprecedented... View Details

Keywords: Business Model; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Diversification; Corporate Strategy; Crisis Management; Health Pandemics; Strategic Planning; Food and Beverage Industry; Turkey

May 1990
Case

Frito-Lay, Inc.: From Manufacturing to Operations Strategy

By: David A. Garvin

Keywords: Production; Strategy; Quality; Performance Productivity; Strategic Planning

1982
Casebook

Cases in Operations Management: Strategy and Structure

By: W. Earl Sasser, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar and David H. Maister

Keywords: Cases; Operations; Management; Strategy; Organizational Structure

23 Sep 2009
Working Paper Summaries

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

Keywords: by Julia Adler-Milstein, Sara J. Singer & Michael W. Toffel; Health

October 2020
Teaching Note

SOFWERX: Innovation at U.S. Special Operations Command (Abridged)

By: Mitchell B. Weiss and Kerry Herman

February 2020 (Revised August 2020)
Case

Catalant's Operating System for the Future of Work

By: Christopher Stanton, William R. Kerr, James Palano and Kendall Smith

This case touches on the topics of project-based work, agile methodology, and skill and talent management through Catalant's evolution as a company. Catalant’s journey to becoming a software platform and talent marketplace provides context for students to explore new... View Details

Keywords: Entrepreneurship; Information Technology; Talent and Talent Management; Business Model; Transformation

Educators

15 Jun 2015
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2015

17 Jun 2024
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2024

July 2011 (Revised November 2012)
Case

Ultimate Fighting Championship: License to Operate (A)

By: George Serafeim and Kyle Welch

The case describes the challenges that Ultimate Fighting Championship faced as a result of regulatory opposition and loss of the license to operate. The genesis of the business idea, the subsequent growth, and the fall of the UFC are described. The case concludes with... View Details

Keywords: Governance Compliance; Ethics; Judgments; Investment; Sports Industry; Entertainment and Recreation Industry

Educators