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All HBS Web
(510)
- News (86)
- Research (378)
- Events (3)
- Multimedia (1)
- Faculty Publications (56)
- Web
My One Case: MBA Class of 2023 Looks Back - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- 14 Sep 2020
- Research & Ideas
You're Right! You Are Working Longer and Attending More Meetings
Teams, which have become increasingly popular. To tackle some of these questions, Sadun has been studying how 300 knowledge workers have been spending their time during the pandemic and how those activities...
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by Danielle Kost
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
call for greater equity by revamping their hiring practices, research shows that a blemished past continues to impede many workers as they attempt to launch and advance their careers. A record of incarceration can be an especially huge...
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- 06 Sep 2022
- Research & Ideas
Does Hybrid Work Actually Work? Insights from 30,000 Emails
reading from the Working Knowledge Archives Marissa Mayer Should Bridge Distance Gap with Remote Workers Feedback or ideas to share? Email the Working Knowledge team at...
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by Ben Rand
- Web
The Caring Company
Photos, Citi Pay Gap, Caregiving Crisis: Broadsheet January 17 Kristen Bellstrom & Emma Hinchliffe 17 Jan 2019 | Fortune Why Business Should Support Employees Who are Caregivers Danielle Kost 17 Jan 2019 | HBS Working Knowledge Harvard...
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- 21 Oct 2022
- Research & Ideas
People Trust Business, But Expect CEOs to Drive Social Change
Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone...
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by Scott Van Voorhis
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
matter. Preliminary results from a series of studies of hotel concierge interactions show that front-line service workers often treat customers inequitably, providing better assistance to white customers than Black and Asian customers....
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by Pamela Reynolds
- Web
Building the On-Demand Workforce - Managing the Future of Work
Angeles Times Why Companies and Skilled Workers Are Turning to On-Demand Work Joseph Fuller and Allison Bailey 24 Nov 2020 | HBR IdeaCast Why a Blended Workforce May Be Key to Lasting Competitive Advantage Joseph B. Fuller 17 Nov 2020 |...
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- 14 Jan 2020
- Research & Ideas
The Business Case for Becoming a Jack-of-All-Trades
A few hundred years ago, it was considered a virtue to know a little bit about everything. They even had a word for it: “Renaissance man.” Now, with vast amounts of knowledge literally at our fingertips, generalists tend to be tarred with...
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by Michael Blanding
- 10 Sep 2013
- First Look
First Look: September 10
Approaches and Evidence By: Kerr, William R. Abstract—High-skilled immigrants are a very important component of U.S. innovation and entrepreneurship. Immigrants account for roughly a quarter of U.S. workers in these fields, and they have...
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Sean Silverthorne
- 16 Oct 2023
- HBS Case
Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta
workers into management would help everyone in the organization better understand “what it’s like to work on a ramp, in the cold, with a frustrated customer on a flight,” says Hill. “The frontline perspective can give management important...
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- 10 Nov 2022
- Research & Ideas
Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back
women would be more likely to agree with the statements. Then, the researchers asked participants to make decisions as employers. Matched with a pair of workers—a high performer and a low performer—“employers” had to choose between paying the View Details
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by Shalene Gupta
- 03 Mar 2023
- Research & Ideas
When Showing Know-How Backfires for Women Managers
these stores had women store managers. Grocery stores offer fertile ground for research overall: The US grocery industry employed more than 4 million workers in 2019, and the retail trades employed more than 15 percent of the country’s...
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- 29 Jul 2002
- Research & Ideas
Time Pressure and Creativity: Why Time is Not on Your Side
empirical research on time pressure and creativity in organizations, and the results were somewhat contradictory. Over the past few years, there's been more and more talk about time pressure in organizations, and what a prominent feature of the work environment it's...
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- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
Rod, this prior work is advanced to examine how language differences in subgroups can create an "us versus them" dynamic among workers, and how those schisms are linked to who holds power in firms. The study follows 96 workers...
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by Kim Girard
- 15 Nov 2022
- Book
Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work
in unethical acts and policies if we use a few strategies: Reduce the risk of speaking up. Workers and managers who want to speak out should develop a game plan just in case speaking out results in being fired. View Details
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by Pamela Reynolds
- 21 Mar 2018
- Research & Ideas
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity
bang for the buck from their new AI. Choudhury has spent his career researching human capital, looking inside companies such as Microsoft, Infosys, and McKinsey to analyze what makes knowledge workers most...
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- 08 Sep 2022
- Book
Gen Xers and Millennials, It’s Time To Lead. Are You Ready?
putting frontline workers on top and all the managers in supporting roles. George says younger leaders are now increasingly turning to what he calls “the I-we journey,” by which they learn how to cultivate a sense of collaboration at all...
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by Lane Lambert
- Web
2023 Reunion Presentations - Alumni
Through the late 2010s, most discussion of technology and automation surrounded the impact on frontline workers. New developments in AI instead appear to shift the role of knowledge workers and managers. How...
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- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
organization theory. Theoretical consilience will enable the accumulation of empirical research into a cohesive body of knowledge on entrepreneurial resource mobilization. Publisher's link:...
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Dina Gerdeman