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All HBS Web
(1,543)
- News (235)
- Research (1,030)
- Events (6)
- Multimedia (2)
- Faculty Publications (383)
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- 21 Nov 2013
- News
Case Study: BlackBerry and Thorsten Heins
of BlackBerry’s problems were sown well before Heins took on the CEO role. BlackBerry’s system had its roots in a mobile data architecture that came out of paging networks. By developing complimentary software that connected to email...
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- 22 Feb 2022
- News
March 2022 Alumni and Faculty Books
marketplace status quo. Demanding a voice and sometimes a hand in the products they buy, these digitally empowered consumers― “Me’s”―have inverted the traditional power dynamics of retail into metail. To put it simply, your customers are...
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- 25 Aug 2022
- News
On Purpose
our purpose?” Cohen had spent 23 years at the happiest place on earth, most recently as a senior VP of brand, franchise, and customer relationship management, a role that gave her a bird’s eye view across the company’s vast commercial...
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- 04 Sep 2019
- News
Advancing Diagnostics that Can Save Lives
facilities detect and control outbreaks of health care–associated infections. Lee notes that services like epiXact are not DZD’s primary objective, but they are critical to “developing customer instincts and building commercial muscle”...
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Susan Young
- 01 Jun 2020
- News
Meal Plan
second-largest private employer in the United States. Will the current crisis drive improvements in pay and benefits? CC: In terms of numbers, it’s hard to see an environment where there will be meaningfully more people working in restaurants than there were 90 days...
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- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
live and work. "Cross-sector partnering between business, government, and nonprofit sectors will be the collaboration paradigm of the 21st century," he asserts. Teaching Millions One customer with a $500 savings account is not very...
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- 01 Apr 1999
- News
An Eye to the East
research, drawing parallels with their own work or experience. A case in point was HBS professor Rohit Deshpandé's presentation, the first on the agenda. He reported on the initial results of a multination study of factors driving business performance in Asia. His...
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Alejandro Reyes
- 01 Dec 2013
- News
Curing Health Care
offices—have promised to make patient data easier to analyze and move around to different care settings. But the biggest EHR players sell systems that are relatively closed, that are best at communicating within the walls of the hospital...
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- 01 Dec 2013
- News
Faster, Bigger, Stronger: Supersizing the NFL
together before the season," O'Reilly says. Guided by its extensive customer research, fan polling, and tracking of fan-engagement data across all its platforms, the NFL "gets smarter every day in terms of...
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- 01 Jun 2017
- News
Supercharged
They’ll communicate with similarly cloud-connected charging networks to make a reservation at the nearest available charging station. And they’ll gather data on maintenance and usage that can help their owners get the best deals on...
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