Publications

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June 2006 (Revised March 2013)
Supplement

Phase Zero: Introducing New Services at IDEO (B)

By: Amy C. Edmondson and Kathryn S. Roloff

Keywords: Consulting Industry

April 2006 (Revised October 2006)
Case

Dansko, Inc.

By: Amy C. Edmondson and Victoria Winston

For the past 18 months, Mandy Cabot had worried that the shoe business she had built into a thriving operation with $90 million in annual revenue and over 110 employees might instead be a "house of cards." The management philosophy that had guided Dansko's growth,... View Details

Keywords: Organizational Culture; Revenue; Experience and Expertise; Employee Relationship Management; Mergers and Acquisitions; Management Teams; Apparel and Accessories Industry

April 2006 (Revised April 2008)
Teaching Note

YUM! Brands, Inc: A Corporate Do-Over (TN)

By: Frances X. Frei and Amy C. Edmondson

Keywords: Food and Beverage Industry

March 2006
Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson

Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details

Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry

February 2006
Article

How Values Backfire: Leadership, Attribution and Disenchantment in a Values-Driven Organization

By: Sandra Cha and Amy Edmondson

Keywords: Values and Beliefs; Leadership; Organizations

2006
Working Paper

Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management

By: Amy C. Edmondson and Diana M. Smith

2005
Working Paper

Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations

By: James R. Detert and Amy C. Edmondson

This article examines, in a series of three studies, how people working in organizational hierarchies wrestle with the challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input... View Details

Keywords: Prejudice and Bias; Working Conditions; Knowledge Management; Attitudes; Organizational Culture

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July 2005
Class Lecture

Organizational Learning in the Face of Ambiguous Threats

By: Richard M.J. Bohmer, Amy C. Edmondson and Michael Roberto

Keywords: Organizational Change and Adaptation

June 2005 (Revised May 2018)
Teaching Note

Columbia's Final Mission: A Multimedia Case

By: Michael Roberto, Richard M.J. Bohmer, Amy C. Edmondson and Erika Ferlins

Teaching Note to 305-032. View Details

Keywords: Aerospace Industry

March 2005
Supplement

Ninth House: e-Learning Software (B)

By: Amy C. Edmondson and Hanna Rodriguez-Farrar

Supplements the (A) case. View Details

Keywords: Learning; Software; Education Industry; Information Technology Industry

February 2005 (Revised March 2013)
Case

Phase Zero: Introducing New Services at IDEO (A)

By: Amy C. Edmondson and Laura Feldman

Focuses on whether world-renowned product design firm IDEO's new customer service fits with the firm's strategic position and organization capabilities. Over the course of IDEO's 13-year history, an increasing share of revenues are a result of "Phase 0"... View Details

Keywords: Strategy; Service Operations; Product Design; Infrastructure; Customer Focus and Relationships; Innovation and Invention; Service Industry; Boston; United States

2005
Working Paper

No Exit, No Voice: The Bind of Risky Voice Opportunities in Organizations

By: James R. Detert and Amy C. Edmondson

2005
Working Paper

Team Learning Trade-Offs: When Improving One Critical Dimension of Performance Inhibits Another

By: Richard M.J. Bohmer, Ann B. Winslow, Amy C. Edmondson and Gary P. Pisano

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2004
Working Paper

Methodological Fit in Organizational Field Research

By: Amy C. Edmondson and Stacy E. McManus

2004
Chapter

Consumer-Driven Health Care: Management Matters

By: Richard M.J. Bohmer, Amy C. Edmondson and Gary P. Pisano

Keywords: Health Care and Treatment; Demand and Consumers; Management; Health Industry

January 2004
Teaching Note

Large-scale Change at the WSSC (TN)

By: Amy C. Edmondson

Teaching Note to (9-603-056). View Details

Keywords: Washington (state, US)

January 2004 (Revised February 2005)
Background Note

A Note on Methodological Fit in Management Field Research

By: Amy C. Edmondson and Stacy McManus

To use in doctoral-level management courses on the design of field research methods. Advocates the importance of fit, or internal consistency, among the different elements of a field research project. Although the scientific method provides an essential framework for... View Details

Keywords: Management; Research

November 2003 (Revised February 2004)
Case

Richmond Events

By: Amy C. Edmondson and Kristin Lieb

The managers of British business forum planner, Richmond Events, are struggling to expand their conference offerings into new territories. At the same time, they are trying to decide how product managers, who are critical to event success, should be hired, trained,... View Details

Keywords: Conferences; Innovation and Management; Retention; Selection and Staffing; Conflict Management; Growth and Development Strategy; Product Marketing; Service Industry; United Kingdom; Asia

October 2003 (Revised October 2003)
Teaching Note

Electric Maze Exercise, The (TN)

By: Amy C. Edmondson and Hanna Rodriguez-Farrar

Teaching Note for (9-604-046). View Details

Keywords: Learning; Problems and Challenges; Social Psychology; Employees