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- All HBS Web
(1,150)
- People (4)
- News (365)
- Research (534)
- Multimedia (4)
- Faculty Publications (57)
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- 08 Oct 2013
- First Look
First Look: October 8
opacity and agility. Clients find it very difficult to judge a firm's performance in advance, because they are usually hiring it for specialized knowledge and capability that they themselves lack. Price becomes a proxy for quality. And the View Details
Keywords: Sean Silverthorne
- 15 Apr 2015
- Research & Ideas
Why Americans Voted for an Income Tax
if people do well, it is only right that they should help to pay for the setup that made their success possible. More to FDR's point, people who do better should pay for more of that setup. FDR's reasoning is far from obsolete; our... View Details
Keywords: by Matthew C. Weinzierl
- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
was based in Alabama and had shipping and docking rights in prime eastern port cities. Buying Pan-Atlantic for $7 million, McLean noted that the acquisition would "permit us to proceed immediately with plans for construction of... View Details
- 05 Jun 2009
- What Do You Think?
What Does Slower Economic Growth Really Mean?
with these projections. But they suggest that it's time that we ask whether we have been using the right measures for growth. First, when we speak of growth, it usually refers to growth in gross domestic product, the value of all goods... View Details
- 11 Aug 2003
- Research & Ideas
Why Budgeting Kills Your Company
culprit is what he calls the fixed-performance contract. "The targets for sales, costs, and key ratios that are spelled out in the budget become an implicit contract," he says. A recent Hackett survey found between 60 percent and 90 percent of the View Details
Keywords: by Loren Gary
- 18 Dec 2006
- Lessons from the Classroom
Grooming Next-Generation Leaders
Finding and nurturing future leadership talent is a primary concern for most organizations. How can they identify top people, train them, and—here's the catch—retain them? And do so in the face of ever-increasing global challenges?... View Details
Keywords: by Martha Lagace
- 31 Oct 2011
- Research & Ideas
The Most Powerful Workplace Motivator
take advantage of the accelerating commission schedule. However, making the sale right away, before the end of the year, could help the salesperson achieve special recognition as a member of the club. Thus, the salesperson faces a choice:... View Details
Keywords: by Carmen Nobel
- 24 Jan 2011
- HBS Case
Terror at the Taj
managers could explain the behavior of these employees," says Deshpandé. "In the interview, the vice chairman of the company says that they knew all the back exits—the natural human instinct would be to flee. These are people who instinctively did the View Details
- 07 Jan 2002
- Research & Ideas
How Marketing Can Reduce Worldwide Poverty
they have a voice, don't have proper advocacy. Many times, it's not clear that the right people are speaking on their behalf. The marketing process requires us to flesh out the voice of the customer and get the process going. Once you get... View Details
Keywords: by Martha Lagace
- 26 Oct 2015
- Research & Ideas
What’s the Value of a Win in College Athletics?
school’s piggy bank in his paper, How Much Is a Win Worth? An Application to Intercollegiate Athletics, forthcoming in Management Science. “Some of the top schools make enormous amounts of money—just extraordinary, close to $200 million,”... View Details
- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
analyze how it is being spent. If substantial time allocations do not match top priorities, he discusses how these tasks should be either delegated or eliminated. "When someone asks you to spend time on work that doesn't match your... View Details
Keywords: by Carmen Nobel
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
modern-day sales management. The conversation has been edited for length and clarity: Kristen Senz: What shifts in sales should managers and executives be aware of right now? Frank Cespedes: Prospects are now online and offline throughout... View Details
Keywords: by Kristen Senz
- 02 Apr 2001
- Research & Ideas
Not All M&As Are Alike—and That Matters
vertically integrated GM, he was creating an industry.) The problem here is that attempts to gain strategic leverage by assembling disparate companies are idiosyncratic. Despite the players' sizes, this is entrepreneurial activity in progress, and success View Details
Keywords: by Joseph L. Bower
- 06 Jan 2020
- Research & Ideas
Motivate Your High Performers to Share Their Knowledge
barriers tend to get in the way: lower-performing employees are too reticent to ask for help, or higher-performing employees are reluctant to give it. “This suggests that performance is more malleable and can be changed if you give people the View Details
Keywords: by Michael Blanding
- 07 Nov 2012
- HBS Case
HBS Cases: Sir Alex Ferguson--Managing Manchester United
is a British soccer club manager who turns out to be as incredible a performer as any of the lot. For 26 years, Sir Alex Ferguson has kept his Manchester United soccer club either at or near the top of competition, both in England and... View Details
- 13 May 2022
- Research & Ideas
Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?
behavior bubbles below the radar An employee may not come forward right away to expose wrongdoing at a corporation for many reasons. In the absence of directly observing egregious behavior by a particular individual, an employee may not... View Details
- 18 Jul 2022
- Research & Ideas
After the 'Crypto Crash,' What's Next for Digital Currencies?
are still out there swinging are getting a lot done and creating a lot of value." Crypto can have that same dynamic. On top of that, it’s more uncertain which technologies are going to be long-run successful. And then, on View Details
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
When our team reached out to 600 CEOs during the pandemic’s early stages to ask them about their greatest concerns, many cited communication with employees. While the right communication strategy has been critical during the pandemic, it... View Details
- 30 Oct 2017
- Research & Ideas
Asking Questions Can Get You a Better Job or a Second Date
way to test in-person interaction. And there, perhaps, was revealed the ultimate proof that follow-up questions work. The top third of question askers got the most second dates. Researchers found that if a participant were to ask just one... View Details
Keywords: by Rachel Layne
- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
application may be best suitable at different stages. Data strategy is a strategic business decision that entrepreneurs need to define from the start. Even if your AI is brilliant, your product still needs great user experience (UX), the View Details
Keywords: by Rocio Wu