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- All HBS Web
(3,312)
- People (3)
- News (711)
- Research (2,151)
- Events (9)
- Multimedia (9)
- Faculty Publications (1,076)
- Teaching Interest
Overview
By: Rob Markey
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details
Keywords: Customer Lifetime Value; Customer Centric Initiative; Customer Engagement; Service Management; Service Profit Chain; Service Design; Service Models; Service Excellence; Customer Focus and Relationships; Customer Satisfaction; Customer Value and Value Chain; Service Delivery; Service Operations
- Web
Sponsors | New Venture Competition
Sponsors The New Venture Competition thanks its sponsors for their tremendous support which enables participants to access expert resources, test their ideas, and gain real-world feedback throughout the process. Amazon Web View Details
- 04 Nov 2016
- News
The Competitiveness of Lost Causes
sales forces, and phone-based payment services using power from car batteries, because often they have no electricity,” says Duch, who once described his job in a Class Notes update as “making competitive... View Details
Keywords: Deborah Blagg
- 01 Jun 2009
- News
Consumption Is America’s Competitive Advantage
surplus in the United States. The really good news for America, he says, is that our well-developed and venturesome consumerism provides the ideal potting soil for all these mobile ideas to take root. Consumers, not patents, are our national View Details
- 01 Sep 2014
- News
Case Study: Declawing the Competition
Illustration by Peter Arkle KitNipBox is a monthly subscription service for cat owners. Each box contains products designed to keep cats happy, healthy, and fit: toys, treats, health and hygiene products, must-have accessories, innovative... View Details
- June 1999
- Background Note
Competition Between the Professions: Law Firms vs. Accounting Firms
By: Ashish Nanda
Discusses the emerging competition between law firms and accounting firms. View Details
Nanda, Ashish. "Competition Between the Professions: Law Firms vs. Accounting Firms." Harvard Business School Background Note 899-301, June 1999.
- 30 Mar 2021
- Video
Pressed Roots Finalist in 2021 New Venture Competition Alumni Track
- Web
Philanthropy - Institute For Strategy And Competitiveness
HBS ISC Research Areas Research Areas Antitrust & Competition Policy CEO Leadership Environmental Quality Innovation & Innovative Capacity Philanthropy Social Progress Index Philanthropy Philanthropy Beyond... View Details
- Web
Data - Institute For Strategy And Competitiveness
performance of more than 150 nations across 46 clusters of goods and services export activity. This powerful approach reveals emerging patterns and strengths in a nation's competitive trade position. The... View Details
- 2019
- Working Paper
Biometric Monitoring, Service Delivery and Misreporting: Evidence from Healthcare in India
By: Thomas Bossuroy, Clara Delavallade and Vincent Pons
Developing countries increasingly use biometric identification technology in hopes of improving the reliability of administrative information and delivering social services more efficiently. This paper exploits the random placement of biometric tracking devices in... View Details
Keywords: Biometric Technology; Health Care and Treatment; Technological Innovation; Analytics and Data Science; Quality; Performance Improvement; India
Bossuroy, Thomas, Clara Delavallade, and Vincent Pons. "Biometric Monitoring, Service Delivery and Misreporting: Evidence from Healthcare in India." NBER Working Paper Series, No. 26388, October 2019. (Revise and resubmit requested, Review of Economics and Statistics.)
- Web
Teams | New Venture Competition
Teams Social Enterprise Track Winners, 2024 Solara Rea Savla (MBA 2024) Vishesh Mehta Social Enterprise Track Winner Providing an on-demand solar irrigation service to Indian farmers, increasing their access to affordable, reliable, and... View Details
- Web
The Five Forces - Institute For Strategy And Competitiveness
Five Forces Threat of Substitute Products or Services Bargaining Power of Suppliers Bargaining Power of Buyers Threat of New Entrants Rivalry Among Existing Competitors The Five Forces is a framework for understanding the View Details
- Web
Publications - Institute For Strategy And Competitiveness
Services (CMS) recently announced that it will be removing more than 250 musculoskeletal surgeries from its “inpatient-only list” in January 2022. An additional 1,500 surgeries will be eliminated in the following year. The change... 01... View Details
- Web
Finalists | New Venture Competition
facilities. Social Enterprise Track, 2024 SeaCycle Hande Ilhan (MBA 2025) Jakob Spiess (MBA 2025) Pioneering sustainable biopolymer production. Solara Rea Savla (MBA 2024) Vishesh Mehta Providing an on-demand solar irrigation service to... View Details
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
- Spring–Fall 2015
- Article
Whither Uber? Competitive Dynamics in Transportation Networks
By: Benjamin Edelman
Transportation Network Companies offer notable service advances—but do they comply with the law? I offer evidence of some important shortfalls, then consider how the legal system might appropriately respond. Though it is tempting to forgive many violations in light of... View Details
Keywords: Transportation Network Company; Uber; Lyft; Regulation; Lawfulness; Transportation Networks; Laws and Statutes; Law Enforcement; Transportation Industry; Information Technology Industry
Edelman, Benjamin. "Whither Uber? Competitive Dynamics in Transportation Networks." Competition Policy International 11, no. 1 (Spring–Fall 2015).
- Web
Publications - Institute For Strategy And Competitiveness
care for specific events.... June 2021 The CMS New Rule on Ambulatory Surgical Centers Earns Only Partial Credit by Junaid Nabi and Robert S. Kaplan The Centers of Medicare and Medicaid Services (CMS) recently announced that it will be... View Details
- Web
Video - Institute For Strategy And Competitiveness
Cities: The Strategic Agenda Revitalizing Inner Cities: The Strategic Agenda by Michael E. Porter Video of Keynote presentation at the Inner City Economic Summit, Initiative for a Competitive Inner City, Detroit, MI September 2015... View Details
- 02 May 2014
- Video
Alfred: 2014 New Venture Competition Business Track Winner
- January 2002
- Case
Intrinsix: Managing Growth at an Electronic Design Service Company
By: H. Kent Bowen and Courtney Purrington
Intrinsix is a 15-year-old semiconductor design services company that wants to continue its growth and market reach and appears to be ready for an initial public offering (IPO). This case leads up to this strategic decision point by tracing the growth of Intrinsix from... View Details
Keywords: Decisions; Initial Public Offering; Growth Management; Management Analysis, Tools, and Techniques; Management Style; Marketing Strategy; Problems and Challenges; Competitive Strategy; Electronics Industry
Bowen, H. Kent, and Courtney Purrington. "Intrinsix: Managing Growth at an Electronic Design Service Company." Harvard Business School Case 602-067, January 2002.