Service Quality And Standards Department - Publications - Faculty & Research

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Investing in Emerging Industries | Baker Library | Bloomberg Center | Harvard Business School

“[requiring] the most exhaustive investigation, careful thought, and conservatively weighted appraisals.” [10] Lehman Brothers also created an investment advisory service for wealthy individuals View Details

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The 20th Century Zeitgeist - Leadership

Pure Food and Drug Act; breakup of beef trust Excise Tax imposed on corporations Tariff Act forces corporations to open their books for government inspection Influence: High 10 1910 s 19 Breakup of Standard... View Details

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

these priorities to each department and geographic region in order to better achieve overall organization objectives. "When a leadership has this discipline, they focus much more intently on what tasks... View Details

Keywords: by Carmen Nobel

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Gender & Race in Organizations Research Group - Race, Gender & Equity

Professor at Boston College in the Department of Management and Organization, located in the Carroll School of Management. Dr. Clair is undertaking a longitudinal study of the role of social identities... View Details

01 Oct 1997
News

L.E. Simmons

of bank teller to become chairman of Zions Bancorporation in Salt Lake City, with teaching him that ethical standards are an intrinsic part of doing business. "He measures his performance in terms of doing the right thing View Details

Keywords: Deborah E. Blagg

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Online Leadership Principles Course | HBS Online

style. One of the most influential lessons for my leadership development was the HBS four-step process for delivering effective feedback and coaching—a process that I now apply on a daily basis." Dr. Patricia Hewston Post-Doctoral Fellow... View Details

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

in affiliates and associates that were started locally and were independent organizations. She wanted to build a culture around quality and... View Details

Keywords: by Martha Lagace

09 Aug 2011
First Look

First Look: August 9

compensation to strategy relies on agency theory economics and focuses on executive pay. Departing from this work, in this paper we focus on the strategic compensation of non-executive employees View Details

Keywords: Sean Silverthorne

17 Dec 2008
Lessons from the Classroom

‘Ted Levitt Changed My Life’

MBA student, Shapiro visited Levitt to consult about a possible career path in manufacturing. "It was the second time I went to see him," he recalls, "and Ted was visibly nervous. He said, 'Your voice. Your voice has a pleading View Details

Keywords: by Julia Hanna; Education; Retail

19 Apr 2004
Research & Ideas

Birth of the American Salesman

and services that supported sales managers, including trade journals and popular magazines about salesmen and sales management. The creation of... View Details

Keywords: by Laura Linard

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

provided by us willingly.” George Yurieff put it this way: “If you are concerned about your privacy and want to somehow protect yourself to some extent, start paying for services which you want to use stop... View Details

Keywords: by James Heskett; Advertising; Consumer Products

03 May 2022
Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details

Keywords: by Rachel Layne

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

300 shops. Earnings had grown from $100,000 pretax profits to $800,000 pre-tax profits. And in order to satisfy my dad, decided to have a public offering in 1968, which was quite successful. We were the third company to go public in the... View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Food and Beverage Stores

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

department of a professional services firm: "I really care about the skills and expertise you bring to the table. If you're a nice person on top of that, that's simply a... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

24 May 2018
Research & Ideas

Distance Still Matters in Business, Despite the Internet

Doing so yields a novel outlook. Research has found many variants of the same theme: The experience with the commercial internet depends on where you are located. It manifests in a surprising number of dimensions. For example, the quality... View Details

Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology

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Organizational Leadership Course | HBS Online

wishes to learn more about a particular subject area or further develop their career." Corina Cristea Lavoie Corporate Services Manager at Debevoise & Plimpton LLP If you’ve completed Leadership Principles , this course will help you... View Details

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Research - Behavioral Finance & Financial Stability

expectations into a standard setting of price formation in which investors learn about the fundamental value of an asset and trade it. They study the interaction of diagnostic expectations with learning from... View Details

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How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal. Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and... View Details

Keywords: by Dina Gerdeman

24 Jun 2021
Blog Post

Celebrating the Past, Crafting the Future Part 2: The First HBS/HKS Class

reference points and it’s made me a better leader in navigating these issues.” To tackle issues facing his company and employees, Soo considers the impact of policy, social change, health, View Details

Publications