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- All HBS Web
(2,345)
- People (18)
- News (904)
- Research (1,008)
- Events (1)
- Multimedia (3)
- Faculty Publications (299)
- 15 Jun 2021
- News
June 2021 Books and Podcasts
Hajim (MBA 1964) and Glenn Plaskin Skyhorse On the Road Less Traveled is the story of Edmund Hajim, an American financier and philanthropist who rises from dire childhood circumstances to achieve... View Details
- November 2010 (Revised April 2011)
- Case
Aman Resorts
By: Eugene Soltes and Aldo Sesia
This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's... View Details
Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry
Soltes, Eugene, and Aldo Sesia. "Aman Resorts." Harvard Business School Case 111-012, November 2010. (Revised April 2011.) (request a courtesy copy.)
- 03 Oct 2023
- Research Event
Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips
How are you going to do that? How do you fill yourself up to be a whole person, a full person of kindness, of grace, and being able to offer that into the world along with all the wonderful skills you all... View Details
Keywords: by HBS Staff
- November 2004 (Revised September 2019)
- Background Note
The U.S. Health Club Industry in 2004
By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock
In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population.... View Details
Keywords: Health Clubs; Fitness; Gyms; Chain; Weight Loss; Obesity; Exercise; Personal Training; Bally Total Fitness; 24 Hour Fitness; YMCA; Gold's Gym; Curves; Franchise; Franchising; Subscription; Promotional Sales; Promotions; Fixed Costs; Body; Accrual Accounting; Revenue Recognition; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Trends; Customers; Demographics; Age; Income; Private Equity; Financing and Loans; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Health; Nutrition; Business History; Employees; Retention; Human Capital; Working Conditions; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Markets; Demand and Consumers; Supply and Industry; Industry Growth; Industry Structures; Operations; Service Operations; Franchise Ownership; Private Ownership; Public Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Nonprofit Organizations; Welfare; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Consolidation; Corporate Strategy; Customization and Personalization; Expansion; Segmentation; Hardware; Health Industry; United States
Wells, John R., Gabriel Ellsworth, and Benjamin Weinstock. "The U.S. Health Club Industry in 2004." Harvard Business School Background Note 705-445, November 2004. (Revised September 2019.)
- 08 Sep 2022
- Book
Gen Xers and Millennials, It’s Time To Lead. Are You Ready?
leadership and the role of serving others through collaboration. At the video services provider Vimeo, Anjali Sud persuaded both managers and employees to follow her insight... View Details
Keywords: by Lane Lambert
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
Bimbo's institutional relations manager, "Over time, Don Lorenzo's personal values have permeated Bimbo's philosophy." Utilitarianism Collaborations may also fulfill a very practical function: to satisfy partners' organizational... View Details
- 01 Sep 2013
- News
Three Decades of Change and Counting
heaven's sake, take advantage of it! I wasn't engaged with the African American community at MIT, so coming to SVMP was a pivotal point for me, both culturally and academically. Being around brilliant people View Details
- 01 Jun 2010
- News
The Art and Science of Teaching
techniques” is Lemov himself, according to a lengthy article on teaching in the New York Times Magazine in which Lemov was featured (March 7, 2010). And no one is more surprised than Lemov at his own success. Noting that a Myers-Briggs... View Details
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
services firm, comprising over 1,000 applications and over 3,000 dependencies between them. Our methods allow us to disentangle the effects of different types and levels of... View Details
Keywords: Sean Silverthorne
- 11 Feb 2002
- Research & Ideas
Guts and Bliss: The Entrepreneur’s Journey
layoffs, though, only one person among the six panelists had retreated to a traditional consultancy in 2001. The rest—who started everything from a women-centric financial services group to a natural... View Details
Keywords: by Martha Lagace
- 25 Aug 2010
- News
Games, Parties, Pranks, and Celebrations
hand, and, in her comments on an ITT case, described how she would look down CEO Harold Geneen’s “deep throat” when he berated her. The section gave her a standing ovation. 1975B. We played Section Bingo. A Bingo card with classmates’ names was passed out to everyone... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
media, would need to be rethought. Recognizing that their existing brand creative might strike the wrong tone with people fearful for their own and their community’s health, and anxious about their View Details
Keywords: by Jill Avery and Richard Edelman
- 19 Feb 2014
- News
Racist Umpires and Monetary Ministers
Keywords: Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
as customer acquisition, on-time delivery, developing new services and products, and running efficiently. But operating performance is also a result; it is derivative of human... View Details
Keywords: by Benson Shapiro
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
University Press The direct-to-consumer business model has transformed how people seek out goods and services from music to mortgages. So what happens now that the revolution has come for health care? While... View Details
- Web
Payment and Financial Aid - HBS Online
Payment Methods Loans Grants Federal Financial Aid Payment Methods We accept payments via credit card, wire transfer, Western Union, and (when available) bank loan. We also allow you to split your payment across two separate credit card... View Details
- 05 Nov 2021
- Op-Ed
Is the Business World Finally Ready for the Wisdom of Shibusawa?
Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in... View Details
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