Publications

February 2001
Supplement

Olympic Financial Ltd.

By: David F. Hawkins

To be used with (197-081). View Details

Keywords: Financial Services Industry

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22 Jan 2008
Research & Ideas

New Challenges in Leading Professional Services

Professional service firms—law firms, financial services firms, money management firms, private equity firms, hedge funds, management consultants, advertising agencies—are the... View Details

Keywords: by Sean Silverthorne; Legal Services; Legal Services; Legal Services

School Specialty Inc. (HBS Case #214084)

(With Kristin Mugford) Set in 2013, School Specialty was a financially troubled supplier of educational products to primary and secondary schools in the United States. The company planned to file Chapter 11 in order to address its excessive debt load, but needed to... View Details

Web

Training - Research Computing Services

materials to get users acquainted with HBS’ compute cluster (“the HBSGrid”) Other Training Resources IQSS Data Science group Center for Geographic Analysis Training Harvard Library Research Data Instruction Harvard Digital Scholarship... View Details

April 18, 2023
Article

The Rebirth of Software as a Service

By: Frank V. Cespedes and Jacco van der Kooij

Traditional sales models focus on customer acquisition and the “funnel” or “pipeline” metrics that dominate talk about sales. But this approach falls short when applied to a recurring revenue business, where the customer life cycle looks more like a bowtie, not a... View Details

Keywords: Customers; Sales; Technology Industry

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February 2004 (Revised April 2004)
Case

Financial Reporting in the Catholic Church

The Catholic Church is a large and complex international organization with several layers of management spread across a diverse range of services and geographical areas. Creating a coherent and manageable communication strategy for is a challenging task that requires... View Details

Keywords: Corporate Disclosure; Religion; Financial Reporting; Organizational Culture; Communication Strategy

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October 2011 (Revised October 2013)
Case

A New Financial Policy at Swedish Match

By: Bo Becker and Michael Norris

Swedish Match is a profitable smokeless tobacco company with low debt compared to other firms in its industry. The firm's CFO now wants to revise the firm's conservative financial policy. View Details

Keywords: Capital Structure; Corporate Finance; Sweden

February 1996 (Revised November 2003)
Case

Indianapolis: Activity-Based Costing of City Services (A)

By: Robert S. Kaplan

A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing... View Details

Keywords: Cost Management; Public Sector; Activity Based Costing and Management; Service Delivery; Privatization; City; Indianapolis

Web

HBS - Financials | From the Chief Financial Officer

2022 Annual Report From The Dean Key Metrics Financials PDF Downloads Financials From the CFO Financial Highlights Statement of Activity & Cash Flows Consolidated Balance Sheet... View Details

21 Nov 2011
Lessons from the Classroom

The New Challenge of Leading Financial Firms

leading any other kind of institution," says Groysberg. "If you become a leader in a manufacturing company, for example, all you're basically going to have to do is manage. When you become a leader in a major View Details

Keywords: by Carmen Nobel; Financial Services

March 2002 (Revised May 2007)
Case

Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)

By: V.G. Narayanan and Lisa Brem

The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details

Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Financial Services Industry; Financial Services Industry; Canada

February 2018
Supplement

Ant Financial (B)

By: Feng Zhu, Ying Zhang, Krishna G. Palepu and Anthony K. Woo

Supplements the (A) case. View Details

Keywords: Growth and Development Strategy; Global Strategy; Finance; Opportunities; Financial Services Industry; Financial Services Industry

01 Dec 2010
News

Three Recognized for Service

is chairman of E.D. Bullard Company in Lexington, Kentucky, and has served as a volunteer for twenty years. Corbett, COO of New York–based EMI Music Publishing, one of the world’s leading music companies, has volunteered for sixteen years. Stumm, principal of Stumm... View Details

Keywords: awards

01 Apr 1999
News

Alumni Career Services Update

With his enthusiasm and expertise in helping others polish their résumés, plot job search strategies, and execute savvy career moves, Robert S. ("Bob") Gardella has become a popular contact for HBS alumni since assuming the role of... View Details

Keywords: Eileen K. McCluskey

07 Apr 2011
Working Paper Summaries

The Consequences of Financial Innovation: A Counterfactual Research Agenda

Keywords: by Josh Lerner & Peter Tufano

Web

Financial Aid - Alumni

learn more, please call 617.495.6881 (toll free: 877.448.3864) or email us . You can also support financial aid through your will or a charitable trust. Learn more about how these and other planned gifts... View Details

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Behavioral Finance & Financial Stability

Competition: Effects on Risky Mortgage Origination By: Marco Di Maggio , Amir Kermani & Sanket Korgaonkar FEB 2019 How does financial deregulation affect the use of complex loans features? How do regulated intermediaries react to the... View Details

01 Mar 2003
News

Service with a Smile

data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of... View Details

Keywords: Laura Morgan Roberts; Stephane Cote; Publishing Industries (except Internet); Information

February 2000 (Revised April 2005)
Case

Gray Security: Building a South African Services Firm

Describes Gray Security Services, an entrepreneurial South African firm that has recently gone through a financial restructuring with the help of Brait Capital Partners, a private equity firm. Gray provides complete security services to companies in South Africa, other... View Details

Keywords: Initial Public Offering; Entrepreneurship; Equity; Growth and Development Strategy; Service Industry; South Africa