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- Faculty Publications (115)
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- All HBS Web (300)
- Faculty Publications (115)
- 01 Mar 2006
- News
One-on-One with Dr. Margaret Chan
support this response by doing workforce or business-continuity planning and by helping to meet the demands that will be created by a pandemic, such as by increasing production of essential services and products. The networks created by...
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- 30 Jan 2018
- First Look
January 30, 2018
injects uncertainty into the consumer's relative product valuations since she is unable to observe the entire catalog of products that the retailer will sell that season. Rationally acting consumers may respond to this additional View Details
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Sean Silverthorne
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
for which they lack formal training, and facing painful uncertainty about what happens next, deserve our admiration and gratitude. But that is not enough. At some point (and none of us know exactly when), exhaustion will overwhelm duty....
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by Danielle Kost
- 28 Apr 2022
- Blog Post
Climate Stories Episode #4: Erika Myers, World Resources Institute Ross Center for Sustainable Cities
climate report warns that harmful carbon emissions have never been higher in human history. First, the encouraging news: Data analysts at EVAdoption.com reported record sales in the U.S. in the first half of 2021, despite global chip shortages and View Details
- 01 Dec 2008
- News
Back to the Future
instability surrounding world oil supplies, the uncertainty about the reserve base and the depletion rate of U.S. oil and gas reserves, the immobilization of nuclear energy in the United States, the challenge of building up an expanded...
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- November 2007
- Article
A Model of Consumer Learning for Service Quality and Usage
By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider...
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Experience and Expertise;
Customer Value and Value Chain;
Learning;
Price;
Knowledge Use and Leverage;
Marketing Strategy;
Consumer Behavior;
Service Delivery;
Quality;
Risk and Uncertainty;
Service Industry
Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.
- 12 Nov 2001
- Research & Ideas
Facing the New World Order
obviously, in which the short-term uncertainty is profound. Our study traditionally has been a medium- to long-term focus. That is, looking at the determinants of high levels of living standards and sustained economic growth over a...
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by Staff
- 31 Jan 2017
- Research & Ideas
Why These Business School Professors Oppose Trump's Executive Order on Immigration
and the uncertainty it generates for investments. All aspects of the migration-innovation-entrepreneurship nexus involve deep investments. To move to another country for education or work is a life-changing investment, and individuals...
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by Staff
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery...
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by HBS News
- 15 Jan 2008
- First Look
First Look: January 15, 2008
rather this erroneously imputed utility that lingers in memory. Here we review the roles of these streams of utility in shaping preferences, and discuss how neuroimaging offers unique possibilities for disentangling their independent contributions to behavior. Supply...
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Martha Lagace
- 01 Apr 2019
- What Do You Think?
Does Our Bias Against Federal Deficits Need Rethinking?
a deficit limit although a very high one.” Tony E opined, “The US is unique globally in providing a stable currency (that allows) the rest of the world to eliminate uncertainty in asset/commodity valuation." This confidence , he...
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by James Heskett
- 09 May 2017
- First Look
New Research and Ideas, May 9
innovation adoption and, over time, the breadth of the organization’s innovation practices. We delineate these processes, as well as the internal and external contingencies that influence them and offer directions for future research. Economic View Details
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Sean Silverthorne
- Web
CFO Letter - Annual Report 2014
publishing business results exceeded our expectations for the fifth consecutive year, as four of HBP’s five market groups continued to deliver top-line growth. This growth was led by the Corporate Learning group, driven by strong demand...
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- 24 Mar 2015
- First Look
First Look: March 24
March 2015 American Economic Journal: Macroeconomics A Behavioral Model of the Popularity and Regulation of Demandable Liabilities By: Rotemberg, Julio J. Abstract—Overoptimism regarding one's ability to arrive early in a queue is shown...
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Sean Silverthorne
- 14 May 2008
- Research & Ideas
Getting Down to the Business of Creativity
for Linear Air, but for the industry to get off the ground, is an interesting creative challenge for the entrepreneur." The ability to respond quickly to changing market conditions also demands high levels of creativity, whether the...
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- 01 Apr 2000
- News
Books
of uncertainty and where assets are often difficult to value. Second, because the various stages of the venture capital process are related, the entire function is best viewed as a cycle. Finally, unlike most financial markets, the...
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Amy E. Dean
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
standards were met. In 1972, the FCC also limited the franchise fees that municipalities could charge cable operators to three percent of revenue, and fixed the length of franchise agreements at fifteen years, reducing uncertainty for...
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- 12 Jul 2020
- Research & Ideas
Solving COVID'S Mental Health Crisis
Community Behavioral Health Clinics (CCBHCs) and other providers to build their telepsychiatry programs and meet the needs of under-served populations. “Our support allows patients to see providers remotely over video conferences,” he says. To help clinics meet surging...
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- 29 May 2020
- Op-Ed
How Leaders Are Fighting Food Insecurity on Three Continents
COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020....
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- 24 Sep 2013
- First Look
First Look: September 24
time series. While loan issuance falls in recessions, it is not clear if this is due to demand or supply. We address this question by studying firms' substitution between bank debt and non-bank debt (public bonds) using firm-level data....
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Sean Silverthorne