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- Faculty Publications (171)
Show Results For
- All HBS Web (532)
- Faculty Publications (171)
- 07 Mar 2011
- Research & Ideas
Why Companies Fail—and How Their Founders Can Bounce Back
there was not enough customer demand for its grocery delivery service. Next, there's the matter of timing, a huge issue that can determine whether a company gets funding and whether it achieves the start-up's elusive measure of success:...
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by Carmen Nobel
- November 2015 (Revised February 2020)
- Teaching Note
IDEO: Human-Centered Service Design
By: Ryan W. Buell
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,...
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- 15 Jul 2013
- Research & Ideas
Five Imperatives for Improving Health Care
decentralized—with care delivery spreading beyond traditional facilities and into new models such as the MinuteClinic, a for-profit provider that operates some 640 clinics inside CVS pharmacies. "So...
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- 28 Mar 2017
- First Look
First Look at New Research, March 28
Shippo, prepares her pitch for a Series A funding round following a successful seed round. Customer adoption of Shippo’s e-commerce dashboard application, which allows small and medium retailers to compare delivery rates between shipping...
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Sean Silverthorne
- Research Summary
Overview
By: Antonio Moreno
One major theme of Professor Moreno’s research has been retail channel integration and so-called “omnichannel retail.” In omnichannel retail, retailers provide their customers with a shopping experience that may involve different channels in a way that aims to be...
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Keywords:
Omnichannel;
Omni-channel;
Omnichannel Retail;
Omnichannel Retailing;
Retail;
Customer Value and Value Chain;
Information Management;
Technological Innovation;
Distribution;
Distribution Channels;
Logistics;
Product;
Product Design;
Service Delivery;
Supply Chain;
Supply Chain Management;
Information Technology;
Internet;
Online Technology;
Technology Adoption;
Technology Platform;
Retail Industry;
Technology Industry;
Service Industry;
Europe;
Spain;
Latin America
- Web
Impact - Health Care
and Societal Health Global health issues present large challenges, but also entrepreneurial opportunities and solutions. HBS research highlights business models that help some of the world’s most vulnerable populations. Building...
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- Web
Academics - Health Care
equity). Course Catalog Listing Transforming Health Care Delivery This course will help students develop the managerial skills required to identify and implement change. It will draw upon a range of approaches for improving healthcare...
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- 26 May 2015
- First Look
First Look: May 26
iPad vs. Amazon's Kindle By: Adner, Ron, Jianqing Chen, and Feng Zhu Abstract— We study the compatibility decisions of two competing platforms that generate profits through both hardware sales and royalties from content sales. We consider a game-theoretic View Details
Keywords:
Sean Silverthorne
- Web
Entrepreneurship - Faculty & Research
scaling would absorb too much of ODL’s finite energy, time, and resources, and divert attention away from San Francisco. Was now the right time to scale? Was Haah the right partner? Would ODL’s model generalize to Los Angeles? And if so,...
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- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
into account, among other things, entry and exit points, delivery and takeout, traffic patterns, physical barriers, and air flow. MASS has made its case studies and guidelines available as open source documents. The foundational View Details
- February 1996 (Revised November 2003)
- Case
Indianapolis: Activity-Based Costing of City Services (A)
By: Robert S. Kaplan
A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing...
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Keywords:
Cost Management;
Public Sector;
Activity Based Costing and Management;
Service Delivery;
Privatization;
City;
Indianapolis
Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (A)." Harvard Business School Case 196-115, February 1996. (Revised November 2003.)
- Web
Health Care - Faculty & Research
too often, when graduates of these programs enter the workforce, they find themselves unequipped to meet the challenges for innovation of 21st century health care. December 2014 Article No Margin, No Mission? A Field Experiment on Incentives for Public Services View Details
- 01 Dec 2023
- News
A More Accommodating Approach
and practicing leaders. “Shelly’s story is illustrative of how each business leader’s educational journey is unique. Our goal is to meet as many of their individual needs as possible through multiple delivery View Details
Keywords:
Jennifer Gillespie
- Web
Aligning Reimbursement with Value - Institute For Strategy And Competitiveness
Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Aligning Reimbursement w... Aligning Reimbursement with Value Value-based health care delivery...
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- 07 Dec 2021
- Op-Ed
Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge
the expense of the previous ones, but a shift in perspective can produce significant results, particularly for middle managers. Whereas the T-shaped model emphasizes technical competencies in the vertical and horizontal axes, the MSK...
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by Hise Gibson and Shawnette Rochelle
- Web
Topics - HBS Working Knowledge
Model (23) Business Offices (4) Business Plan (2) Business Processes (4) Business Startups (37) Business Strategy (31) Business Units (1) Business Ventures (148) Business and Community Relations (8) Business and Government Relations (44)...
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- Web
Student Research - Doctoral
Gallino and Antonio Moreno The rapid growth of on-demand delivery services, particularly in the food and grocery sectors, has driven the expansion of hyperlocal fulfillment centers (FCs). This paper uses data from an on-demand grocery...
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- 14 Jul 2023
- Blog Post
Harvard Business School Announces Its 2023-2024 Blavatnik Fellows
industries, including: a novel enzymatic RNA synthesis platform, an immune system-driven dendritic cell therapy to combat cancer, new molecular technologies for the delivery of transdermal formulations, a lipid-targeting drug to treat...
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- Web
Geography of Care - Institute For Strategy And Competitiveness
Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Geography of Care Geography of Care Today’s top health care providers can help lead the way toward a nationwide value-based health...
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- October 1988 (Revised March 1989)
- Case
Florida Power Light Quality Improvement (QI) Story Exercise (A)
Florida Power and Light (FPL) has developed a widely acclaimed quality improvement program (QIP). This exercise leads the students through the process that a division of FPL utilized in an attempt to "improve service." Specifically, the process requires students to...
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Keywords:
Quality;
Service Delivery;
Performance Improvement;
Business Processes;
Utilities Industry;
Florida
Hart, Christopher. "Florida Power Light Quality Improvement (QI) Story Exercise (A)." Harvard Business School Case 689-041, October 1988. (Revised March 1989.)