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- All HBS Web (382)
- Faculty Publications (182)
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- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
identity,” they write. Triage, search, and crystallization Before 9/11, the FBI had a fairly decentralized design, owing to the local nature of most crimes. The Bureau operated 56 field offices in major cities, each focused on solving... View Details
Keywords: by Carmen Nobel
- 15 Jul 2013
- Research & Ideas
Five Imperatives for Improving Health Care
when the information is so complex? The key is not just to get the information to the consumers but to help them process it." Decentralizing approaches to problem solving: Conference attendees and survey respondents generally... View Details
- 12 Apr 2017
- Research & Ideas
Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks
the benefits of doing so.” While the study focuses on task scheduling, it highlights a broader idea—namely, that managers must consider the time costs associated with decentralizing any type of decision-making process in their... View Details
- December 2023
- Teaching Note
Buurtzorg
By: Ethan Bernstein and Tatiana Sandino
Teaching Note for HBS Case No. 122-101. As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were... View Details
- 25 Jan 2012
- Working Paper Summaries
Who Lives in the C-Suite? Organizational Structure and the Division of Labor in Top Management
- 03 May 2011
- Working Paper Summaries
Big BRICs, Weak Foundations: The Beginning of Public Elementary Education in Brazil, Russia, India, and China, 1880-1930
- January 2024
- Supplement
Buurtzorg
By: Ethan Bernstein and Tatiana Sandino
As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details
Keywords: Organizational Design; Management Style; Business Model; Knowledge Dissemination; Learning; Organizational Culture; Health Industry; Netherlands
Bernstein, Ethan, and Tatiana Sandino. "Buurtzorg." Harvard Business School Multimedia/Video Supplement 424-705, January 2024.
- 15 Aug 2022
- Book
University of the Future: Finding the Next World Leaders in Higher Ed
civil war, and multiple periods of domestic unrest. But can this systemically decentralized Harvard continue to be the ‘Harvard’ of the 21st century?” Which universities will step into the void as American universities decline? “As... View Details
- May 2022
- Article
Strengthening Digital Infrastructure: A Policy Agenda for Free and Open Source Software
By: Frank Nagle
While there is little debate that digital forces are playing an increasingly crucial role in the economy, there
is limited understanding of the importance of the digital infrastructure that underlies this role. Much of the
discussion around digital infrastructure has... View Details
Nagle, Frank. "Strengthening Digital Infrastructure: A Policy Agenda for Free and Open Source Software." Brookings Series: Reimagining Modern-day Markets and Regulations (May 2022).
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
development of new products, but was also indispensable for the constant upgrading and renewal of brands. Unilever's main problem was the time it took to turn scientific knowledge into successful branded products. It entered the 1960s with an organization that was so... View Details
- 28 Jul 2008
- Research & Ideas
Making the Decision to Franchise (or not)
markets. In the third part of their study, they investigated how 53 chains that don't franchise manage operations across multiple markets. They found evidence that chains serving more diverse markets decentralize their operations by... View Details
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
that whatever technology you choose to implement you execute it flawlessly. Similarly, it matters little whether you centralize or decentralize your business as long as you pay attention to simplifying the way your organization is... View Details
- 13 Mar 2005
- Research & Ideas
The Tricky Business of Nonprofit Brands
mean that implementing activities that protect the brand or attempting to update or modify the brand often meets with resistance internally. In some cases, highly decentralized organizations such as Médecins Sans Frontièrs [also known as... View Details
Keywords: by Manda Salls
- 11 Aug 2003
- Research & Ideas
Why Budgeting Kills Your Company
command-and-control approach to management, remains in place, the newer tools designed to decentralize strategic decision making will never achieve their full potential, Hope and Fraser argue. The solution is not better budgeting... View Details
Keywords: by Loren Gary
- Research Summary
Managing the Advantages and Tradeoffs of Collaborative Structures
To solve complex problems, organizations must both collect facts and use them to solve problems. In one study, my coauthors and I show that increased connectivity—measured as network... View Details
- Research Summary
Supply Chain Inventory Planning
My work studies management decision-making in demand and supply planning contexts with a focus on forecasting and inventory planning decisions. I examine these decision-making processes from both a supply chain (i.e. across firm) and an... View Details
- 17 Nov 2011
- Sharpening Your Skills
Sharpening Your Skills: Organizational Design
Questions To Be Answered: What are the best techniques for fostering innovation in multicultural teams? I want my functional experts to influence high-level strategy. How can managers get the best thinking out of support staff? What role does information technology... View Details
Keywords: Re: Ranjay Gulati & Raffaella Sadun
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
forthcoming Research in Organizational Behavior Self-Managing Organizations: Exploring the Limits of Less Hierarchical Organizing By: Lee, Michael Y., and Amy C. Edmondson Abstract—Fascination with organizations that eschew the conventional managerial hierarchy and... View Details
Keywords: Carmen Nobel
- 21 Sep 2010
- First Look
First Look: September 21, 2010
access pushes decisions down, as it allows for superior decentralized decision making without an undue cognitive burden on those lower in the hierarchy. Better communication pushes decisions up, as it allows employees to rely on those... View Details
Keywords: Sean Silverthorne
- 14 Dec 2010
- Op-Ed
Tax US Companies to Spur Spending
measures relating to government spending, would stem from decentralized actors responding to private information and incentives. Consider the potential effects of a temporary 2 percent tax on corporations' "excess" cash... View Details
Keywords: by Mihir A. Desai