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- Faculty Publications (63)
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- All HBS Web (305)
- Faculty Publications (63)
- 01 Jun 2016
- News
Case Study: On the Table
choices among payment vendors and difficulties finding employees with e-commerce experience, necessitating extensive training. The Question: Cahuzac and his cofounders had planned to run a furniture company, not a logistics one. How can...
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- Web
Field Course: Transforming Health Care Delivery - Course Catalog
engagement, digital health, payment reform, and the creation of appropriate incentives for value delivery and innovation. For each of these approaches, the course will emphasize the importance of identifying improvement opportunities,...
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- 09 Dec 2014
- First Look
First Look: December 9
as a major threat for startups and small companies; big companies have more financial resources and greater scale, market power, and brand awareness than small ones. However, our research finds that a smaller brand can actually benefit if View Details
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Sean Silverthorne
- 06 Jul 2015
- Research & Ideas
Money and Quotas Motivate the Sales Force Best
Reciprocity: Insights from a Field Experiment, released in May. The pair used a consumer durable goods business in India as a real-world laboratory for the research. "Running this kind of experiment is not the easiest thing in the world...
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- 04 Apr 2007
- Research & Ideas
The Business of Global Poverty
materials that enables impoverished Mexican families to build their own housing; or in Brazil, with Kodak's no-frills camera/film packages, or the department store Magazine Luiza's merchandise, payment plans, and customer service, all...
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by Garry Emmons
- 25 Nov 2008
- First Look
First Look: November 25, 2008
Shine, Stern & Partners) and the buyer (MINI USA) and asks them to develop a sales strategy and a buying strategy for advertising services. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=508043 View Details
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Martha Lagace
- 20 Jan 2015
- News
Patient Medical Records, Pocket-sized
appointment, the doctor’s office uploads notes and test results to HRC, which creates a searchable PDF to be downloaded to MedKaz. If the doctor is licensed with HRC (licensing is free), he receives payment each time he updates the...
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- 16 Dec 2020
- News
A Creator in the Era of Disruption
And today Aldi is CEO of Gopay, which is Gojek’s all-encompassing fintech solution, offers everything from a Paypal-like digital wallet, a Square-like digital online payment platform, and even consumer...
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- Web
My HBS Student Loan Story: John Cortines (MBA 2015) - MBA
Sciences Partners & Families Peek SVMP Social Enterprise Student Life Student Loans Student Profile Sustainability Video Blog Industries Industries Architecture Construction Consulting Consumer Packaged Goods Education Energy Engineering...
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- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
of both their consumers and regulators. “Usually, with debt collection, the object is to dial for dollars—collect as much as you can in the first phone call, and then outsource the work to the legal system,” says Campbell, whose research...
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- 16 Feb 2016
- First Look
February 16, 2016
we are going to start with payments." Cook then invited Eddy Cue, Apple's senior vice president of Internet software and services, to the stage to explain how Apple Pay would transform the mobile payments industry. He explained how...
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Sean Silverthorne
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
they said: Hospitals will rethink payment and operating models Leemore S. Dafny: Physician organizations will expand The decline in independent physician practices will accelerate, leading to larger physician organizations and more...
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by Danielle Kost
- 03 Nov 2009
- First Look
First Look: Nov. 3
water purification solution. We find that higher prices screen out those who use the product less. By contrast, we find no consistent evidence of sunk-cost effects. Welfare Payments and Crime Author:C. Fritz Foley Publication:The Review...
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Martha Lagace
- 01 Sep 2008
- News
Mara Aspinall
change that. Going forward, we need to view diagnostics, devices, and drugs in terms of the objective value that each creates. What about patient attitudes? Do you think most health-care consumers are ready to place their faith in...
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- 02 Oct 2007
- First Look
First Look: October 2, 2007
Working PapersDigital Interactivity: Unanticipated Consequences for Markets, Marketing, and Consumers Authors:John A. Deighton and Leora Kornfeld Abstract The digital interactive transformation in marketing is not unfolding, as many...
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Martha Lagace
- Web
Supplemental Financial Information II - Annual Report 2019
in fiscal 2019 as circulation continued to grow. These costs also include strategic investments in digital infrastructure and content designed to extend the group’s record of consistent growth at a time of significant change in the way people View Details
- Web
Transforming Health Care Delivery - Course Catalog
change. It will draw upon a range of approaches for improving value in health care delivery, including continuous improvement, organizational redesign, population health management, precision medicine, patient engagement, digital health, View Details
- 12 Jul 2016
- First Look
July 12, 2016
the dominant model in the United States and many other countries, is now widely recognized as perhaps the biggest obstacle to improving health care delivery. A battle is currently raging, outside of the public eye, between the advocates of two radically different View Details
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Sean Silverthorne
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
think in any of these cases I launched a revolution, but I think I was helpful. But the pace was so slow, and people were saying that these high deductibles represented consumer-driven health care. It's ridiculous. Consumer markets have...
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- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
purchased gasoline on the basis of price alone. About 60 percent of consumers would be willing to pay a premium price if offered a superior buying experience, including immediate access to a gasoline pump, a convenient and rapid View Details
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by Robert S. Kaplan & David P. Norton