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- All HBS Web (384)
- Faculty Publications (56)
- 11 Oct 2019
- News
Balancing Act
listening to their concerns. The response she received at Princeton Review and at PresenceLearning was overwhelmingly positive. Most of the staff at PresenceLearning, as in much of the education sector, already consisted of women, and...
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- 16 Feb 2018
- Blog Post
Out of PE, Into Africa
estates attorney, she has clients and partners to answer to, and as a mom, she worried about the kids’ safety. We both worried about our house and finances. It all seemed a little crazy. Despite the challenges, I was able to convince the...
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- 13 Jan 2021
- News
Stress Test
lock, but the company soon expanded its focus to B2B sales in the health care sector. Its clients now include sites responsible for COVID-19 testing and vaccine distribution, which require both security and...
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- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
for three key reasons: One, they tend to have unusually familiar relationships with their clients, whom they see repeatedly throughout the year. Two, a client sitting still for a haircut is a captive audience. Three, while there is a...
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by Carmen Nobel
- 01 Dec 2015
- News
Snapping Up Voters
Illustration by Chris Gash When Rob Saliterman (MBA 2011) started selling online political ads at Google, they were almost all destined for people already seeking political content, placed either on specific networks or in response to...
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Sasha Issenberg
- 01 Jan 2003
- News
Charles O. Rossotti, MBA 1964
systems and glitches galore. But given his extensive experience helping international corporate clients solve IT and management problems, he was in a perfect position to help. "I was attracted by the challenge of turning around a huge...
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- 01 Jun 2015
- News
Ask the Expert: The Kids Are All Right
only expected MPG to improve to 45 in that same span of time. When I’m advising clients across industries, leaders often ask how their corporate social responsibility initiatives will help them win...
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- 01 Dec 2006
- News
One-on-One with Jeff Hicks
554, with billings for 2006 estimated at $1 billion. The agency’s client list now includes brands such as Volkswagen, Burger King, and Virgin Atlantic, among others. “The business I loved is the business we’re in now — being completely...
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- 08 May 2019
- Blog Post
In the Business of Flexibility
level of talent within their budget. The firm is simultaneously mobilizing a part of the workforce—those with a need or a desire for flexible arrangements due to childcare responsibilities or other factors—that might otherwise be left on...
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- 01 Apr 2002
- News
John Mulroney: Center Stage at the Opera
undertaking," he remarks. "I remember wondering, 'How in the name of God do they put this whole thing together?'" As executive director of the nonprofit Opera Company of Philadelphia, Mulroney is now responsible for doing just that. In...
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- 10 Apr 2012
- News
A Winning Formula
that says a lot about what drives his company: “Life is too short to work in a dysfunctional organization.” Dashboard specializes in analyzing why an organization’s growth may have slowed, and then works with management to institute change and boost performance....
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- 04 Apr 2023
- Blog Post
African American Student Union Spotlight on Tech
where I had confirmed my love for marketing but felt held back by my lack of business background. I studied Political Science as an undergrad, and my daily responsibilities focused on the "promotion" side of the function (i.e. social...
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- 03 Jul 2018
- What Do You Think?
Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?
its contracts with ICE, and with other clients who directly enable ICE,” the message said. “As the people who build the technologies that Microsoft profits from, we refuse to be complicit. We are part of a growing movement, comprised of...
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- 01 Sep 2020
- News
3-Minute Briefing: Mark Mason (MBA 1995)
are also well-positioned to help our clients weather this crisis and piece the economy back together. This is a moment for global banks like Citi to show the vital role we can play in growing an inclusive economy. I’m a believer in...
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- 28 Feb 2017
- First Look
First Look at New Research, February 28
Strategies By: Seamans, Robert, and Feng Zhu Abstract—Organizational structures are increasingly complex. In particular, more firms today operate as multi-sided platforms. In this paper, we study how platform firms use repositioning and cost-cutting in View Details
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Sean Silverthorne
- 01 Jun 2005
- News
Better than Cash
and general management consulting services — all free of charge. “The five CAP volunteers assessed our agency carefully and gave me the kind of information I hadn’t had before,” says Alston-Follansbee. “They helped us realize that what we do best is provide services...
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- 01 Mar 2016
- News
How Do I Get Your Job?
the date—May 14, 1999. One year after I graduated from business school, I was responsible for my own salary. RU: You make it sound so easy. What was the most challenging aspect of starting Bluemercury? MMB: The hardest thing I ever did...
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- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Summing Up Hard-wiring Performance Is Great In Concept...but.... The responses to the concept of promising and delivering results rather than selling products or services are in, and you've agreed that hard-wiring performance is a winning...
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by James Heskett
- 23 Apr 2001
- Research & Ideas
Market Research Meets the “People Factor”
Knowledge about a market is no cinch to acquire, of course. And though information may have been painstakingly collected, analyzed, and presented by market researchers, it faces an even greater hurdle when the researchers attempt to hand it over to their View Details
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by Martha Lagace
- 07 Aug 2009
- What Do You Think?
Why Can’t Americans Get Health Care Right?
care providers such as doctors and hospitals placing profits before client needs (David Stahl, John Van Slyke, Roger Chen, Jan Fersing, Hugh Quick, among others); the agency problem separating payers such as individuals, businesses, and...
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