Publications

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

existing, conformist cultures. The results are not terribly compelling. These organizational cultures seem mismatched and contradictory—like a car whose front door has been replaced with one of a different color. But many other companies haven’t even tried to View Details

Keywords: by Ranjay Gulati

24 May 2017
News

John J. Brennan, MBA 1980

Dartmouth classmate to whom he has been married since 1980. Family dinners were a priority in the Brennan household, even if they were sometimes held after 8 p.m. to accommodate frenetic schedules. Jack Brennan was raised and remains a... View Details

Keywords: Susan Young

2014
Working Paper

Digital Discrimination: The Case of Airbnb.com

By: Benjamin Edelman and Michael Luca

Online marketplaces often contain information not only about products, but also about the people selling the products. In an effort to facilitate trust, many platforms encourage sellers to provide personal profiles and even to post pictures of themselves. However,... View Details

Keywords: Prejudice and Bias; Internet and the Web; Race; Trust; Renting or Rental; Accommodations Industry; Accommodations Industry

SSRN

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May 2016 (Revised September 2016)
Case

Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean

By: Rajiv Lal and Gamze Yucaoglu

In 2015, Edip Ilkbahar, HBC’s founder and CEO, was looking over the plans for a new branch in Cyprus. Since the inception of the company by the Alarko Group of companies in 1994, Ilkbahar’s company had enjoyed high occupancy, high guest satisfaction, and high... View Details

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

that the cost estimates are accurate (and perhaps conservative) given the complexity of the project and the short deadline. If the project manager is willing to make a concession, she might say: "This isn't easy for us, but we've made some adjustments on price to... View Details

Keywords: by Deepak Malhotra

September 2016
Case

Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry

By: Howard H. Stevenson and Michael J. Roberts DBA

Two soon-to-be MBA graduates are considering a business opportunity in the boutique hotel industry. Having found a seemingly attractive property in Savannah, Georgia, Yvonne D'Arcy and Elisabeth Whiting face questions about career issues, planning, financing, and the... View Details

Keywords: Business Ventures; Entrepreneurship; Planning; Accommodations Industry

12 Oct 2022
Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

ups-and-down of my friendships or relationships. I drew lines between who was allowed to know and who wasn’t. And in my career, I shamelessly allowed myself to work for people who did not affirm who I was. Doing all this having to View Details

Web

2.4 Disciplinary Process - MBA

accommodate the additional caseload. The following individuals oversee or have roles in the formal HBS disciplinary process: Chair, MBA Community Standards (CCS) Professor Sandra Sucher, 617-496-0177, ssucher@hbs.edu Oversees the... View Details

Web

HBS - Financials | Supplemental Financial Information

year earlier. The School’s staff grew to a budgeted 1,325 FTEs in fiscal 2022, from 1,289 in the prior year. To capitalize on new opportunities, the School invested to expand the faculty, increase Information Technology staffing to View Details

June 2015 (Revised January 2017)
Case

Accor: Strengthening the Brand with Digital Marketing

By: Jill Avery, Chekitan S. Dev and Peter O'Connor

Accor, the world's leading hotel operator with a portfolio of fourteen hospitality brands (including Sofitel and Novotel) in 92 countries, prided itself on living up to its motto, "To open new frontiers in hospitality." Accor was indeed contemplating how to do just... View Details

Keywords: Digital; Hospitality; Branding; Brand Management; Marketing; Brands and Branding; Marketing Channels; Marketing Communications; Marketing Strategy; E-commerce; Accommodations Industry; Accommodations Industry; Accommodations Industry; Europe; France

Web

Balancing Work & Life - Alumni

And what accommodations can be made for personal interests, from physical fitness to non-profit volunteering, and more? The answers, of course, will vary from person to person, and at different stages in any individual’s life. But it’s... View Details

01 Sep 2003
News

Larry Murphy

It was reading a Life magazine article (Ann Moore, take note) about Eastern colleges that helped propel Lawrence P. Murphy from a small town in Missouri to Williams College, followed by HBS. In 1985, after positions at Citibank, Bain, and Marriott, Murphy was hired by... View Details

Keywords: Garry Emmons; Accommodation; Accommodation

April 2020 (Revised June 2020)
Case

Oriental Land Co., Ltd.—Tokyo Disney Resort

By: Ramon Casadesus-Masanell and Akiko Kanno

This case describes the history of Oriental Land Co. Ltd.’s (OLC's) Tokyo Disney Resort (TDR), its operations, the extent of vertical integration, and the challenges it faced in 2018 as OLC's chairman and CEO, Toshio Kagami, contemplated how best to deal with... View Details

Keywords: Strategy For Multi-business Firm; Business Models; Growth; Theme Parks; Disney; Disney Parks; Licensing; Royalties; Two-part Tariffs; Oriental Land Co.; Tokyo Disneyland; Tokyo DisneySea; Tokyo Disney Resort; Tokyo Disney; Growth Strategy; Hotels; Hotel Industry; Partnership; Development; Attractions; Rides; Urayasu; Kagami; Congestion; Pricing; Amusement Parks; Amusement Park Industry; Brand; Branding; History; OLC; Corporate Strategy; Competitive Strategy; Business History; Price; Retention; Growth and Development; Growth and Development Strategy; Brands and Branding; Agreements and Arrangements; Contracts; Operations; Vertical Integration; Problems and Challenges; Partners and Partnerships; Business Strategy; Expansion; Rail Transportation; Transportation Networks; Accommodations Industry; Entertainment and Recreation Industry; Tourism Industry; Asia; Japan; Tokyo; United States