Technology and Operations Management - Publications - Faculty & Research - Harvard Business School

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29 Feb 2008
Conference Presentation

Shamed and Able: How Firms Respond to Information Disclosure

By: Michael W. Toffel

Keywords: Corporate Disclosure; Information

November 2006
Article

Find Your Sweet Spot

By: Rob Markey, Gerard Du Toit and James Allen

Charged with extending their unit’s product lines and boosting top-line growth over the next three years, product managers at one global consumer goods company wanted to identify the most attractive customer segments to target and how best to reach them. So they turned... View Details

Keywords: Marketing Strategy; Customers; Segmentation

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22 Feb 2008
Conference Presentation

MapEcos: Introduction and Facility Information Disclosure

By: Michael W. Toffel

Keywords: Corporate Disclosure; Information

February 2008 (Revised November 2008)
Case

Radical Collaboration: IBM Microelectronics Joint Development Alliances

By: Willy Shih, Gary Pisano and Andrew A. King

IBM's "Radical Collaboration" model has been an innovative approach to meeting the challenges of the huge R&D and capital investments that are needed to stay competitive in the global semiconductor industry. This model has required a rethinking of what is proprietary,... View Details

Keywords: Cost Management; Investment; Collaborative Innovation and Invention; Problems and Challenges; Alliances; Networks; Partners and Partnerships; Research and Development; Competitive Advantage; Semiconductor Industry

February 2008 (Revised February 2017)
Teaching Note

The BCPC Internet Strategy Team: An Exercise

By: Amy Edmondson and Barbara Larson

Teaching Note for [604035]. View Details

Keywords: Telecommunications Industry

12 Feb 2008
Conference Presentation

MapEcos: Facility Disclosure and Stakeholder Attention (preliminary analysis)

By: Michael W. Toffel

Keywords: Business and Stakeholder Relations; Corporate Disclosure

February 2008
Teaching Note

Mitchells/Richards (TN)

By: Amy C. Edmondson

Teaching Note for [604010]. View Details

February 2008 (Revised December 2023)
Case

Digital Music: From MP3 to Streaming

The emergence of the MP3 file-based music format not only disrupted the market for portable audio players, it also impacted the business models of major record labels. Modularity, and the commoditization spillover enabled by modularity in the personal computer... View Details

Keywords: Recording; Digital Devices; Digital Media; Digital Music; Digital; Digital Economics; Consumer Electronics; Customer Value and Value Chain; Disruptive Innovation; Technological Innovation; Information Technology; Music Industry; Technology Industry; Electronics Industry; United States

February 2008 (Revised March 2010)
Teaching Note

MP3 Portable Audio Players and the Recorded Music Industry (TN)

Teaching Note for [608119]. View Details

Keywords: Information Technology; Markets; Information Technology Industry

February 2008 (Revised August 2008)
Case

Quanta Computer and the One Laptop Per Child Initiative

By: Willy Shih, Chintay Shih and Jyun-Chen Wang

When Quanta Computer, Inc., the world's largest manufacturer of laptop computers, first joined the One Laptop Per Child (OLPC) initiative, it faced a challenge trying to balance the cost objectives of a laptop computer targeted at children of the developing world with... View Details

Keywords: For-Profit Firms; Disruptive Innovation; Demand and Consumers; Supply Chain; Partners and Partnerships; Nonprofit Organizations; Hardware

February 2008 (Revised June 2008)
Teaching Note

Quanta Computer and the One Laptop Per Child Initiative (TN)

Teaching Note for [608102]. View Details

Keywords: Information Technology; Behavior; Computer Industry

Article

Analyzing the Evolution of Large-Scale Software Systems using Design Structure Matrices and Design Rule Theory: Two Exploratory Cases

By: Alan MacCormack, Matthew J. LaMantia, Yuanfang Cai and J. Rusnak

February 2008
Article

Confronting the Tension Between Learning and Performance

By: Amy C. Edmondson and Sara J. Singer

Keywords: Learning; Performance

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2008
Working Paper

Contracting for Servicizing

By: Michael W. Toffel

Servicizing, a novel business practice that sells product functionality rather than products, has been touted as an environmentally beneficial business practice. This paper describes how servicizing transactions mitigate some problems associated with sales... View Details

Keywords: Customer Focus and Relationships; Contracts; Market Transactions; Service Delivery; Service Operations; Sales

February 2008
Article

Does Focus Improve Operational Performance? Lessons from the Management of Clinical Trials

By: Robert S. Huckman and Darren Zinner

Keywords: Performance; Operations; Learning; Management; Health

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January 2008 (Revised April 2008)
Teaching Note

First Union Corporation (A): Future Bank (TN)

By: Frances X. Frei

Teaching Note for [602013]. View Details

Keywords: Banks and Banking; Banking Industry

January 2008
Teaching Note

Pilgrim Bank (A): Statistics Review with Data Desk

By: Frances X. Frei

Teaching Note for 602104. View Details

Keywords: Decision Making; Policy; Banks and Banking; Management Teams; Motivation and Incentives; Customers; Mathematical Methods; Service Operations; Banking Industry

January 2008 (Revised April 2008)
Teaching Note

Pilgrim Bank (B): Statistics Review with Data Desk

By: Frances X. Frei

Teaching Note for 602095. View Details

Keywords: Banks and Banking; Mathematical Methods; Banking Industry

January 2008 (Revised April 2008)
Teaching Note

Pilgrim Bank (C): Statistics Review with Data Desk

By: Frances X. Frei

Teaching Note for [602103]. View Details

Keywords: Banks and Banking; Mathematical Methods; Banking Industry

January 2008 (Revised April 2009)
Teaching Note

Dollar General (TN) (A) and (B)

Teaching Note for [607156] and [607140]. View Details

Keywords: Retail Industry

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