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All HBS Web
(2,667)
- People (1)
- News (524)
- Research (1,765)
- Events (1)
- Multimedia (5)
- Faculty Publications (737)
- 11 Feb 2015
- Research & Ideas
Politicians Benefited From Using Toxic Loans
Talk of the recent financial crisis often falls into a simplistic narrative of villainous banks, marketing toxic financial products to innocent customers who did not understand their risks. Among the storied victims are municipal...
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- 14 Mar 2011
- Research & Ideas
Water, Electricity, and Transportation: Preparing for the Population Boom
the need to change," Delorme said, adding that electricity demand will double in 20 years if we maintain status quo practices. This raised an important question: "How do we connect the energy consumers with a value proposition...
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by Carmen Nobel
- 05 Apr 2022
- Blog Post
The HBS New Venture Competition Turns 25: Celebrating A Quarter Century of Innovation and Entrepreneurship
prize. Viewers also had the opportunity to select a crowd favorite in each of the three tracks, with a prize value of $5,000. In a separate process that recognizes the unique challenges of companies commercializing breakthrough...
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- 01 Mar 2023
- News
Happy Monday
Illustration by Fabio Consoli Illustration by Fabio Consoli The co-CEOs noticed it right away: Early in the pandemic, staffers at the online children’s clothing company Primary.com were struggling when they logged back into Zoom on Mondays. People were not recharging...
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- 01 Dec 2020
- News
Two Truths and a Lie About 5G
major developments: Ericsson opened its first 5G-enabled smart factory in the United States, Apple unveiled its first 5G-enabled phone, and carriers like AT&T and Verizon have been preparing their customers for major transition. So has...
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Jen McFarland Flint
- 07 Apr 2003
- Research & Ideas
XTV: Xerox’s Attempted Recovery From “Fumbling the Future”
product line within Xerox. He had the support of Xerox's chief executive officer, David Kearns, for establishing the new internal structure. This structure would work much like an internal venture capital firm. Xerox would exploit Adams's skills in obtaining View Details
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by Henry Chesbrough
- 31 Mar 2009
- First Look
First Look: March 31, 2009
decision rights, and payoffs, we generate a large number of potential governance structures, including strategic divestitures, total divestitures, licensing agreements, and royalty agreements. For the broad range of parameter View Details
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Martha Lagace
- 04 Oct 2016
- Blog Post
Why We Recruit: CVS Health
million patients each year, and expanding specialty pharmacy services, the company enables people, businesses and communities to manage health in more affordable and effective ways. CVS Health serves 5 million customers each day through...
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Health Care
- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
payoffs of e-commerce operational and capital investments are necessary to demonstrate the value creation of e-commerce initiatives and to obtain additional resources for critical e-commerce projects. The measures are essential to monitor...
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by Marc J. Epstein
- 08 Mar 2016
- First Look
March 8, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead...
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Sean Silverthorne
- Profile
Inessa Lurye
need to make, from process reforms to new team structures. HBS' overall insights on change management have helped me understand team dynamics and personal motivations, and how these play into the success of our company." Customer...
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- 01 Dec 2017
- News
Enhancing Students’ Cultural Intelligence
Mexico City revealed significant cultural differences. “Colgate wanted to better understand teens’ values and opinions,” says Franklin. “One question we asked involved heroes. Almost all said their parents were their heroes because they...
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- 01 Mar 2012
- News
Putting Ghosts to Rest
people, sometimes totally new, came to the village for the first time. In a few places I visited, genocide victims were given plots of land right next door to someone who had been a perpetrator of the genocide, thereby encouraging some...
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- 13 Nov 2020
- News
Insatiably Curious
college, Ma worked as a project manager at Hewlett-Packard (HP), where she first realized she had an interest in business. “I had this insatiable curiosity about HP’s customers and the company’s competition,” she recalls. “I also found...
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- 01 Feb 1998
- News
Stephen Covey's Successful Habits
businesses in this country. Without listening, the organization (and its stakeholders) can't properly adapt to customers or the marketplace. How do you motivate business leaders who are not good listeners to become so? Force of...
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- 27 Oct 2017
- News
The Best Business Advice I’ve Ever Received
customers and, inherently, your revenues come. My name is Riccardo Concha the class of 2007. I believe the best business advice that I have received so far that has been most useful to me, being curious about things that you don't know...
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- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
neurodiversity. Questions for managers to ask: How am I doing, and how can I do better? How are my people doing, and how might I help? How do I manage my team? And how can I have a greater impact? Unlocking the Customer View Details
- 14 May 2012
- Research & Ideas
Breaking the Smartphone Addiction
at the firm for the long term (58 percent versus 40 percent) and were more likely to perceive that they were providing significant value to their clients (95 percent versus 84 percent). BCG clients reported a range of experiences with PTO...
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by Leslie A. Perlow
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program...
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by Paul Guttry
- 29 Apr 2013
- Research & Ideas
Are First-Time Buyers Left Out of Real Estate’s Rebound?
ownership. A tax subsidy like the mortgage interest deduction, which reduces the amount of money available to the federal government by $100 billion a year, is understandably at risk today because of our concern with deficit reduction. To put this huge number in...
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