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  • 24 Oct 2018
  • Blog Post

The Energy & Environment Club

Green Bank to operations at Tesla.  The 40+ first-year MBA students in attendance were eager to learn what to expect from the internship search cycle, from generating a list of... View Details
  • Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry
  • September 2011 (Revised October 2011)
  • Case

Scotty Smiley

By: Scott A. Snook and Doug Crandall
U.S. Army Lieutenant Scotty Smiley faces the biggest challenge of his young life. What will he do after learning that the wounds he received from a car bomb in Iraq have left him permanently blinded? On April 6, 2005, Lieutenant Scotty Smiley was grievously wounded by... View Details
Keywords: Government Administration; Leadership Development; Leadership Style; Personal Characteristics; Customization and Personalization; Personal Development and Career; Work-Life Balance; Performance Capacity; Planning; Employment Industry; United States; Iraq
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  • December 2007 (Revised June 2009)
  • Case

KPMG (A): A Near-Death Experience

By: Robert G. Eccles and Eliot Sherman
Describes the way in which "Big Four" auditor KPMG dealt with an indictment stemming from the firm's sale of tax shelters. In 2005 Tim Flynn has been KPMG Chairman for a matter of days when he learns that the government is preparing to indict the firm on charges of... View Details
Keywords: Accounting Audits; Crime and Corruption; Taxation; Lawsuits and Litigation; Crisis Management; Partners and Partnerships; Accounting Industry; Service Industry
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  • 02 Jan 2024
  • Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
  • 14 Sep 2023
  • Blog Post

MBAs Accelerate Their Social Enterprise Ventures

distress prevalent among Chinese women. MOONWISE intends to produce bite-sized courses for teenage girls and provide training for teachers and parents. Clockwise from top left: Rea Savla, Sophy Wang, Benjamin Schedl, Teresa Danso-Danquah... View Details
  • 05 Apr 2024
  • Blog Post

How I Spent my 2+2 Deferral: Zoe Bhargava

join a sports tech startup along with that startup’s product team. I started as a Product Analyst, leveraging my skills and experience from Twitter and grew into a Product Manager role. I spent the following one and a half years View Details
  • October 2022 (Revised September 2023)
  • Case

SolarWinds Confronts SUNBURST (A)

By: Frank Nagle, George A. Riedel, William R. Kerr and David Lane
On December 12, 2020, SolarWinds learned that malware had been inserted in its software, potentially granting hackers access to thousands and thousands of its 300,000 customers. General Counsel Jason Bliss needed to orchestrate the company response without knowing how... View Details
Keywords: Cyberattacks; Cybersecurity; Corporate Disclosure; Crisis Management; Customer Focus and Relationships; Legal Liability; Information Technology Industry; United States
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  • June 2016
  • Article

Understanding Online Hotel Reviews Through Automated Text Analysis

By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for... View Details
Keywords: Hotel Reviews; Natural Language Processing; Information Technology; Service Operations; Accommodations Industry; Moscow
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  • Web

Strategy - Doctoral

institutional structures; innovation in emerging markets; and the causal effect of incentive policy reform, expatriates and social relationships on innovation. Program Requirements Profiles Dafna Bearson Strategy Rowan Clarke Strategy Professor Maria Roche Strategy “... View Details
  • 2019
  • Working Paper

Using Technology to Augment Professionals, Instead of Replacing Them, for Innovative Problem Solving

By: Hila Lifshitz - Assaf, Felicia Ng, Aniket Kittur and Robert Kraut
While in some technological and scientific areas innovation is flourishing, in others it is stalling, leaving important problems unsolved for decades. One explanation is professionals’ limitations as problem solvers, as accumulating depth of knowledge enhances one’s... View Details
Keywords: Innovation; Expertise; Future Of Work; Crowdsourcing; Artificial Intelligence; Problem Solving; Professionalism; Experience and Expertise; Collaborative Innovation and Invention; Problems and Challenges; Research and Development
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    Work‐from‐anywhere: The productivity effects of geographic flexibility

    An emerging form of remote work allows employees to work‐from‐anywhere, so that the worker can choose to live in a preferred geographic location. While traditional work‐from‐home (WFH) programs offer the worker temporal flexibility,... View Details
    • Teaching Interest

    How to Talk Gooder in Business and Life

    By: Alison Wood Brooks

    This is an Elective Curriculum course for HBS MBA students. People must converse effectively to achieve success in every aspect of business and life – from pitching ideas to giving feedback, brainstorming and making strategic decisions, from interviewing to firing.... View Details

    Keywords: Conversation; Strategic Decisions; Interactions
    • 2011
    • Article

    Organizational Errors: Directions for Future Research

    By: Paul S. Goodman, Rangaraj Ramanujam, John S. Carroll and Amy C. Edmondson
    The goal of this paper is to promote research about organizational errors—i.e., the actions of multiple organizational participants that deviate from organizationally specified rules and can potentially result in adverse organizational outcomes. To that end, we advance... View Details
    Keywords: Research; Organizations; Interests; Managerial Roles; Governing Rules, Regulations, and Reforms; Management Practices and Processes; Learning
    Related
    • Web

    Careers - Alumni

    videos, podcasts, and other resources from across HBS on the alumni Lifelong Learning site. HBS is here for you, for life. Explore the Career Blog Trailblazing Success with Global Reach and Impact: Scott... View Details
    • Program

    Strategic Marketing for Driving Growth

    prepare to succeed in today's rapidly evolving marketplace, and learn how to lead growth initiatives through innovative marketing approaches and cutting edge go-to-market practices. Whether you are a marketing executive, growth officer,... View Details
    • Program

    The Business of Entertainment, Media, and Sports

    driving revenue and success in today's entertainment environment. Through an up-close examination of why some creative businesses thrive while others fail to survive, you will learn when to make smaller versus blockbuster bets, the best... View Details
    Keywords: Media & Entertainment; Media & Entertainment
    • 03 May 2017
    • HBS Seminar

    Seth Stephens-Davidowitz, The New York Times and Wharton, University of Pennsylvania

    • 13 Aug 2021
    • Blog Post

    Exploring Racial Justice with the Scaling Minority Businesses Course

    Nimisha Ganesh is a Class of 2021 MBA graduate from Harvard Business School and the Co-Founder & Chief Operating Officer of GenUnity, a civic leadership startup. Prior to HBS, she worked at Goldman Sachs and Kitamba, a U.S.-based... View Details
    • 17 Sep 2021
    • Research & Ideas

    The Trial of Elizabeth Holmes: Visionary, Criminal, or Both?

    Theranos as another inspired but failed startup. Obviously, many people looking at the failure see a different story—a founder whose rush to become the next “unicorn” ignored the real risks its products have on people. Gazette: What would... View Details
    Keywords: by Christina Pazzanese, Harvard Gazette; Biotechnology; Technology; Medical Devices & Supplies