Filter Results:
(3,171)
Show Results For
- All HBS Web
(3,171)
- News (1,003)
- Research (1,916)
- Events (15)
- Multimedia (20)
- Faculty Publications (874)
Show Results For
- All HBS Web
(3,171)
- News (1,003)
- Research (1,916)
- Events (15)
- Multimedia (20)
- Faculty Publications (874)
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing KnowHow, for Harvard Business. It is reprinted on HBS Working Knowledge.Customers are the source of all cash flow. Organic growth depends on developing relationships with... View Details
Keywords: by John Quelch
- 04 Jul 2016
- Research & Ideas
Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment
Digital Initiative and the HBX Live virtual classroom, the o-Lab aims to help businesses solve their problems by changing the way their company is organized, and to make that... View Details
Keywords: by Carmen Nobel
- 30 Jun 2003
- Research & Ideas
Computer Security is For Managers, Too
help you decide how much protection to buy. Rehearse your response. When security is breached, the whole organization goes into crisis mode, and managers have to make difficult View Details
- 06 May 2013
- Research & Ideas
How Local Events Shake Up Corporate Philanthropy
philanthropy because even global companies tend to focus corporate giving on local nonprofits. Charitable behavior is a key area of interest for Marquis, whose research and teaching focuses on businesses'... View Details
Keywords: by Carmen Nobel
- 03 Mar 2009
- First Look
First Look: March 3, 2009
Strategic Interactions in Two-Sided Market Oligopolies (revised) Authors:Emmanuel Farhi and Andrei Hagiu Abstract Strategic interactions between two-sided platforms depend not only on whether their decision... View Details
Keywords: Martha Lagace
- 30 Jun 2009
- First Look
First Look: June 30
http://www.hbs.edu/research/pdf/09-143.pdf Watch What I Do, Not What I Say: The Unintended Consequences of the Homeland Investment Act Authors:Dhammika Dharmapala, C. Fritz Foley, and Kristin J. Forbes Abstract This paper analyzes the... View Details
Keywords: Martha Lagace
- 14 May 2020
- Blog Post
A PRIDE Farewell
efforts to make the HBS experience more accepting for URM MBAs. Together, for the second year in a row, our partnerships drove PRIDE’s ranking as one of the top five clubs at HBS for student satisfaction View Details
- 10 Feb 2015
- First Look
First Look: February 10
make a significant decision about their young company's sales function. DoubleDutch's key product was a mobile application (app) and event management platform that customers... View Details
Keywords: Sean Silverthorne
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
it's also the reason why many technically excellent innovations get stuck inside an organization and never make it to market. According to our studies, the most effective way for a leader to realign his... View Details
- 19 May 2015
- First Look
First Look: May 19
wealth of data it provides about agents' behavior and about the Bitcoin system itself. This article presents the platform's design principles and properties for a non-technical... View Details
Keywords: Sean Silverthorne
- 11 Apr 2020
- News
Reading Together, Apart
When Max Tuchman (MBA 2012) and her cofounder launched the storybook app Caribu in 2017, they knew their product would be a hit with parents who want to be able to read with their children each night, even when traveling—and with... View Details
- 15 Sep 2009
- First Look
First Look: September 15
West, and Christian Lebiere Publication:Special Issue on Decisions from Experience. Journal of Behavioral Decision View Details
Keywords: Martha Lagace
- 28 May 2019
- News
Case Study: Building the Base
given its popularity, I’d suggest they combine a newsletter strategy and opinion for more in-depth audio. That would allow them to gain more of the market via the new medium, without the extensive investment required for video. They could... View Details
- September 2004
- Article
Trust in Agency
Existing models of the principal-agent relationship assume the agent works only under extrinsic incentives. However, many observed agency contracts take the form of a fixed payment. For such contracts to succeed, the principal must trust the agent to work in the... View Details
Keywords: Trust; Agency Theory; Relationships; Behavior; Motivation and Incentives; Contracts; Business Model; Emotions; Forecasting and Prediction; Ethics; Standards; Risk and Uncertainty
Casadesus-Masanell, Ramon. "Trust in Agency." Journal of Economics & Management Strategy 13, no. 3 (September 2004): 375–404.
- 03 Nov 2020
- News
One Paramount Priority
to citizenship for dreamers, preserving Obamacare with a public option, increasing taxes on the wealthy, and the right to abortion, recognizing that the decision would be excruciating. “The majority are just... View Details
Keywords: Government
- 05 Aug 2010
- What Do You Think?
What Is Customer Opinion Good For?
or less important (because) customers had no sense when it came to entertaining tradeoffs (between features and cost)." Phil Clark commented that, regardless of method or purpose, "It is important to know your customers better than they... View Details
- 18 Sep 2000
- Research & Ideas
Getting It Done: Improving Nonprofit Performance
making sure that these donations actually make a difference in alleviating some of the major ills and inequities of society. What, many ask, are the measures of effectiveness... View Details
Keywords: by James E. Aisner
- 08 Jan 2018
- Research & Ideas
The Startling Percentage of Financial Advisors with Misconduct Records
firm has a high percentage of misconduct doesn’t mean all of its advisors are bad. “Customers shouldn’t necessarily be afraid of firms with high levels of misconduct, but they should make use of the resources publicly available to them,”... View Details
- 15 Dec 2014
- Research & Ideas
Deconstructing the Price Tag
they are way out of whack with the market norm—and when the firm makes it clear that its own markup is much higher than what competitors charge. For instance, if a company charges $30 for a T-shirt, but emphasizes that competitors are... View Details
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
the best price, "full stop," said Frei. Another confounding factor for the insurance business is that companies lose money on auto insurance, she added. "Every company with the exception of maybe five loses money on auto insurance. They View Details
Keywords: by Martha Lagace