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Show Results For
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All HBS Web
(3,861)
- People (3)
- News (375)
- Research (2,919)
- Events (25)
- Multimedia (16)
- Faculty Publications (2,223)
- Web
Faculty & Researchers - Managing the Future of Work
Analysis and Infrastructure Investment chapter, University of Chicago Press, 2021. IBM Watson at MD Anderson Cancer Center , Harvard Business School case, 2020. With Mel Martin and Sarkis Agaian. How the Internet Became Commercial:...
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- Web
Health Care - Faculty & Research
Kumar, Kevin Schulman and Karen Staman Health care administration educators are at a crossroads: the health care sector is rife with inefficiencies, erratic quality, unequal access, and sky-high costs, complex problems which call for innovative solutions, and yet,...
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- 30 Mar 2021
- Research & Ideas
Commuting Hurts Productivity and Your Best Talent Suffers Most
the three-year analysis he conducted with coauthors Hongyu Xiao and Jaeho Kim, both of the University of Pennsylvania’s Wharton School. The results provide an important lesson for companies: “If firms want to make sure their best...
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by Lane Lambert
- 07 Jun 2016
- First Look
June 7, 2016
Automated Text Analysis By: Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni Abstract—Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining...
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Sean Silverthorne
- November 2016 (Revised March 2018)
- Module Note
Strategy Execution Module 9: Building a Balanced Scorecard
By: Robert Simons
This module reading explains how to construct a strategy map and build a balanced scorecard. Using an internal value chain model, the module illustrates how a balanced scorecard can support and enable customer management, innovation, operations, and post-sale service...
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Keywords:
Management Control Systems;
Implementing Strategy;
Execution;
Performance Measurement;
Strategy Map;
Business Goals;
Customer Measures;
Strategy;
Balanced Scorecard;
Business Model
Simons, Robert. "Strategy Execution Module 9: Building a Balanced Scorecard." Harvard Business School Module Note 117-109, November 2016. (Revised March 2018.)
- Article
Multivoxel Patterns in Face-sensitive Temporal Regions Reveal an Encoding Schema Based on Detecting Life in a Face
By: Christine E. Looser, J. Swaroop Guntupalli and Thalia Wheatley
More than a decade of research has demonstrated that faces evoke prioritized processing in a 'core face network' of three brain regions. However, whether these regions prioritize the detection of global facial form (shared by humans and mannequins) or the detection of...
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Keywords:
Brain Imaging;
Social Psychology;
Mind Perception;
Identity;
Science;
Cognition and Thinking
Looser, Christine E., J. Swaroop Guntupalli, and Thalia Wheatley. "Multivoxel Patterns in Face-sensitive Temporal Regions Reveal an Encoding Schema Based on Detecting Life in a Face." Social Cognitive and Affective Neuroscience 8, no. 7 (October 2013): 799–805.
- Article
Are Self-service Customers Satisfied or Stuck?
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical...
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Keywords:
Service Delivery;
Information Technology;
Customer Satisfaction;
Competition;
Cost;
Banks and Banking;
Behavior;
Market Transactions;
Management Analysis, Tools, and Techniques
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "Are Self-service Customers Satisfied or Stuck?" Production and Operations Management 19, no. 6 (November–December 2010). (Awarded the Decision Sciences Institute Stan Hardy Award for Outstanding Paper Published during 2010 in the Field of Operations Management.)
- 2007
- Article
Pharmacovigilance and the Missing Denominator: The Changing Context of Pharmaceutical Risk Mitigation
By: Arthur A. Daemmrich
In the wake of Vioxx, Avandia, and other recent prominent cases of drugs found to cause side effects after marketing, the safety of pharmaceuticals has come to the forefront of American public policy. Press attention, congressional investigations, and legislative...
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Keywords:
Brands and Branding;
Policy;
Risk Management;
Government Legislation;
Risk and Uncertainty;
Goals and Objectives;
Customers;
Pharmaceutical Industry;
Health Industry;
United States
Daemmrich, Arthur A. "Pharmacovigilance and the Missing Denominator: The Changing Context of Pharmaceutical Risk Mitigation." Pharmacy in History 49, no. 2 (2007): 61–75.
- July 2000 (Revised October 2019)
- Exercise
Riggs-Vericomp Negotiation (B): Confidential Information for VERICOMP (Buyer)
By: Michael Wheeler
The seller (Riggs Engineering) manufactures and services recycling equipment for the computer industry. The buyer (Vericomp) uses solvents in manufacturing chips. Though set in a high-tech industry, this exercise illustrates fundamental aspects of negotiation analysis...
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Keywords:
Agreements and Arrangements;
Negotiation Participants;
Negotiation Tactics;
Value Creation;
Computer Industry
Wheeler, Michael. "Riggs-Vericomp Negotiation (B): Confidential Information for VERICOMP (Buyer)." Harvard Business School Exercise 801-097, July 2000. (Revised October 2019.)
- 04 Apr 2023
- What Do You Think?
How Does Remote Work Affect Innovation?
out an email. He and four colleagues . had seen Larry’s note on the wall . (Dean’s email) included a detailed analysis of why the problem was occurring, described a solution, included a link to a prototype 9 implementation of the solution...
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by James Heskett
- 21 Feb 2018
- Research & Ideas
When a Competitor Abandons the Market, Should You Advance or Retreat?
projects is higher quality than in technology areas without failure news." Based on regression analyses, Krieger estimates at least 129 of the terminated projects in his study would have continued if not for learning about same-technology competitor failures....
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- 16 Jul 2012
- Research & Ideas
Are You a Strategist?
exaggerated emphasis on sustainable competitive advantage has drawn attention away from the fact that strategy must be a dynamic tool for guiding the development of a company over time. "Strategy has become more about formulation than implementation, and more about...
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by Carmen Nobel
- Fast Answer
Bloomberg: corporate bonds
the main menu for the selected bond, note the ticker for future reference; e.g., GM8 1/4 07/23. To analyze bonds: Browse a bond's main menu or type a shortcut and hit GO: CDSW for credit default swap analysis DES for description HP...
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- Web
Data - Institute For Strategy And Competitiveness
performance of more than 150 nations across 46 clusters of goods and services export activity. This powerful approach reveals emerging patterns and strengths in a nation's competitive trade position. The analysis can be tailored to focus...
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Benson P. Shapiro
Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details
Keywords:
apparel;
banking;
beauty products;
brokerage;
chemical;
computer;
consulting;
e-commerce industry;
electrical equipment;
electronics;
financial services;
food;
high technology;
industrial goods;
information;
information technology industry;
internet;
investment banking industry;
manufacturing;
marketing industry;
metals;
plastics;
printing;
professional services;
software;
steel;
telecommunications;
wholesale
- 05 Mar 2013
- First Look
First Look: March 5
of Einhorn's arguments and the counter claims. The case exposes students to a detailed strategic, financial, and accounting analysis of a business and provides an example of how a thorough business and accounting View Details
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Sean Silverthorne
- Web
Publications - Institute For Strategy And Competitiveness
Mayumi Kharabi, and Robert S. Kaplan In this study the authors sought to apply a value (outcomes and cost) analysis to extracorporeal life support (ECLS), a relatively rare but very expensive ICU therapy with highly variable outcomes....
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- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
history of right to wipe out one wrong. A company will have to be on the right side of trust again and again,” Sucher says. Lost trust often has financial consequences. An Economist magazine analysis of Volkswagen, Wells Fargo, and six...
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by Lane Lambert
- Web
Business Fundamentals Course - CORe | HBS Online
Suppliers and Cost Markets Competition and Differentiation Featured Exercises Develop effective pricing strategies Apply conjoint analysis to understand what customers value most Indentify sources of competitive advantage 60 hrs Course –...
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- 18 Aug 2011
- Working Paper Summaries