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All HBS Web
(4,033)
- People (16)
- News (892)
- Research (2,417)
- Events (22)
- Multimedia (47)
- Faculty Publications (1,800)
- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
company will have trouble coming up with an equally compelling message to drive sales of a service that allows you to pay at the retail counter with a swipe of an iPhone. "What does it do for me as a consumer?" asks Associate...
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- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
Now, the evidence is quickly posted to social media for the world to critique—potentially blown out of proportion. “If a customer feels strongly enough to make a recording and perhaps tell friends, that’s a problem a smart retailer would...
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- 01 Jun 2012
- News
A Better World, One Idea at a Time
commission-based, door-to-door sales organization while reinvesting profits to expand and provide employee benefits in Haiti. In addition to the judges’ picks, the “Audience Choice” award went to Essmart, a retail distribution company in...
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- 01 Sep 2020
- News
Giving Amazon the Boot
When the coronavirus pandemic led many brick-and-mortar retailers to close their doors, consumers turned to online shopping in record numbers—US ecommerce sales rose by 31.8 percent between the first and second quarter of 2020 to $211.5...
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- 06 Dec 2021
- News
Ink: Talking Shop
specializes in retail turnarounds and transformation. Here, Bines shares a few words about his new book and two other indispensable texts about the trade. The Metail Economy 6 Strategies for Transforming Your Business to Thrive in the...
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- 09 Feb 2017
- Blog Post
Alumni: Where Are They Now? Featuring: Anddria Varnado (Clack-Rogers)
and cross-brand initiatives across Williams-Sonoma’s iconic eight-brand portfolio. I joined WSI after a few years in management consulting, where I managed projects across my firm’s retail and technology portfolios, and pre-MBA roles in...
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Keywords:
Consumer Products / Retail
- 01 Dec 2014
- News
Dressing by Number
More Retail Revolutions Manufacturing Makeup on Demand Although it isn’t available yet, Mink, a 3D home printer that produces custom makeup, has already made serial inventor Grace Choi (MBA 2013) a cosmetics celebrity. Katrina Lake knew...
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- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
tech incubator, Store No. 8. “I love the early stages of businesses,” Fleiss told the New York Observer. “I think it’s where I’m my best self and where I have the most value.” This time around, Fleiss has the infrastructure and resources of the world’s largest...
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- 01 Jun 2014
- News
A Look at Olook
partnerships with everyone from fashion designer André Lima to Princess Paola d'Orléans-Bragança, a descendant of Brazil's colonial royal family. Online retail has proved to be a healthy market. Brazilian research firm e-bit estimates...
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- 01 Mar 2012
- News
Shop Talk, Different Avenues
of retailing through consulting and marketing work for a roster of global clients. Traub recently sat down with Gilt Groupe cofounders Alexis Maybank and Alexandra Wilkis Wilson (both MBA 2004) to discuss View Details
- 29 May 2013
- Blog Post
Perks of the LVMH Family
within Sephora. Someone should do a case study on branding at Benefit! Then of course, we got treated to amazing brow waxing at their new Brow Bar and boutique on Sutter St. It’s interesting to observe beauty retail in a small, single...
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Keywords:
Consumer Products / Retail
- 01 Sep 2003
- News
Incentives and Operational Excellence
video they wanted was out of stock. Retailers typically buy videocassettes from studios for $45 each and rent them for $4. Tapes are disposed of for $5 after three months, so the retailer must rent the tape...
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- 01 Mar 2007
- News
Courting the Poor
while reading the New York Times. An article on the front page of the Business section about an innovative Brazilian retailer prompted an immediate e-mail to Gustavo Herrero (MBA ’76), executive director of the School’s Latin America...
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- 01 Sep 2017
- News
The Big Business of Returns
(illustration by Chris Philpot) Sources: (1) National Retail Federation; (2) Industry analyst Kurt Salmon; (3) Inbound Logistics; (4) B-Stock Solutions
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- 22 Feb 2016
- Research & Ideas
The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist
“She also offered medical advice, delivery services, and prescription compounding—services not offered by department stores,” writes Sawyer. “Gleason also cultivated a reputation for providing indigent community members with medical advice and services.” It was a time...
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- 01 Mar 2012
- News
Robots to the Rescue
wrote in third grade about wanting to make a machine that would do all my homework,” recalls Mountz, the affable founder and CEO of Kiva Systems, a Massachusetts-based company that is revolutionizing the way e-commerce retailers such as...
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- 01 Mar 2012
- News
Speak English, Please!
Image by Chuan Khoo / Getty Images Learning to Speak the Language of Business In March 2010, CEO Hiroshi Mikitani (MBA 1993) stood in front of his employees at online retail giant Rakuten’s Tokyo headquarters and made a stunning...
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- 01 Dec 2000
- News
Bottom-Line Beauty
discussed the technology purchasing decisions she made when equipping her company, a "clicks-and-bricks" retailer of high-end, hard-to-find beauty products. The Washington, D.C.-based firm now has two boutiques in the nation's capital, as...
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- 28 Feb 2014
- News
The First Five Years: Omowale Casselle (MBA 2009)
the expectations of our consumers, retailers, and brand partners. "In addition to managing our product lines, I also lead our operations team, which means that I make sure that each retail partner (Walmart, Walgreens, Kroger, and Meijer)...
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- 27 Aug 2014
- Lessons from the Classroom
Learning From Japan’s Remarkable Disaster Recovery
Clinic, a provider of medical services; Fast Retailing Group, which owns a chain of apparel stores; and Lawson's, which operates more than 40,000 convenience stores. The cases underscore disaster recovery challenges that are both...
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