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Show Results For
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All HBS Web
(2,769)
- People (2)
- News (306)
- Research (2,245)
- Events (12)
- Multimedia (15)
- Faculty Publications (1,418)
- January 1994
- Case
ABC Sales and Service Division: A Case Study of Personal and Organizational Transformation
By: D. Quinn Mills, Brock W. Orwig, Janet M. Pumo, Todd C. Stilson and Richard C. Wei
In the midst of dramatic changes in the information systems industry and declining profits at the ABC Co., the vice president in charge of the sales and service division, Jeff, and his managers attempt to transform their division. The transformation gets off to a good...
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Keywords:
Organizational Change and Adaptation;
Transformation;
Motivation and Incentives;
Resignation and Termination;
Communication;
Business or Company Management;
Information Technology Industry
Mills, D. Quinn, Brock W. Orwig, Janet M. Pumo, Todd C. Stilson, and Richard C. Wei. "ABC Sales and Service Division: A Case Study of Personal and Organizational Transformation." Harvard Business School Case 494-075, January 1994.
- 05 Jun 2007
- First Look
First Look: June 5, 2007
change in the information set for employees when the incentives and decision rights remain unchanged. Also examines the tradeoffs front-line employees face as they divide their efforts between reaching new customers and increasing the...
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Keywords:
Martha Lagace
- 01 Dec 2015
- First Look
December 1, 2015
other extant signaling game models in the operations management literature. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50107 Incentives versus Reciprocity: Insights from a Field Experiment By: Chung, Doug J., and Das...
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Keywords:
Sean Silverthorne
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
in information analytics, attempting to get their arms around the wide array of patient data. Government incentives are helping the push. In 2011, the US Centers for Medicare and Medicaid Services established View Details
- 23 Oct 2007
- First Look
First Look: October 23, 2007
accountability at the project and policy levels, particularly through the establishment and enforcement of social and environmental safeguards and complaint and response mechanisms. But they have been much less successful in changing staff View Details
Keywords:
Sean Silverthorne
- 22 Mar 2011
- First Look
First Look: March 22
the paper: http://www.hbs.edu/research/pdf/11-028.pdf Do Not Trash the Incentive! Monetary Incentives and Waste Sorting Authors:Alessandro Bucciol, Natalia Montinari, and Marco Piovesan Abstract This paper examines whether monetary View Details
Keywords:
Sean Silverthorne
- 08 May 2007
- First Look
First Look: May 8, 2007
Working PapersStrategy-proofness versus Efficiency in Matching with Indifferences: Redesigning the NYC High School Match Authors:Atila Abdulkadiroglu, Parag A. Pathak, and Alvin E. Roth Abstract The design of the New York City (NYC) High School match involved...
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Keywords:
Martha Lagace
- February 2016 (Revised September 2017)
- Case
Scaling Well by Doing Good: Motivating Talent at b.good
By: Francesca Gino, Paul Green Jr. and Bradley Staats
Boston-based fast-casual chain b.good was founded on the idea of healthy food, sourced locally, and prepared in-store. The founders had built a value-based business and worked hard to cultivate a sense of family—among employees, customers, and suppliers. In 2015, they...
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Keywords:
Motivation;
Values;
Corporate Culture;
Growth Strategy;
Motivation and Incentives;
Values and Beliefs;
Growth Management;
Organizational Culture;
Growth and Development Strategy;
Service Industry;
Food and Beverage Industry;
New England
Gino, Francesca, Paul Green Jr., and Bradley Staats. "Scaling Well by Doing Good: Motivating Talent at b.good." Harvard Business School Case 916-031, February 2016. (Revised September 2017.)
- May 2009
- Article
Authority versus Persuasion
This paper studies a manager's trade-off between using persuasion and using interpersonal authority to get an employee to 'do the right thing' from the manager's perspective (when the manager and employee disagree on the right course of action). It...
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Keywords:
Employee Relationship Management;
Managerial Roles;
Projects;
Motivation and Incentives;
Power and Influence
Van den Steen, Eric J. "Authority versus Persuasion." American Economic Review: Papers and Proceedings 99, no. 2 (May 2009): 448–453.
- 2009
- Working Paper
Authority versus Persuasion
This paper studies a principal's trade-off between using persuasion versus using interpersonal authority to get the agent to "do the right thing"; from the principal's perspective (when the principal and agent openly disagree on the right course of action). It shows...
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Keywords:
Employee Relationship Management;
Managerial Roles;
Projects;
Motivation and Incentives;
Power and Influence
Van den Steen, Eric J. "Authority versus Persuasion." Harvard Business School Working Paper, No. 09-085, January 2009.
- February 2003 (Revised June 2006)
- Case
Implementing the Nissan Renewal Plan
By: Michael Y. Yoshino and Masako Egawa
Carlos Ghosn, a former executive vice-president of Renault, became the COO of Nissan Motor Co., a troubled auto company in Japan when Renault bought 38% of the company in 1999. This case deals with how Ghosn turned the company around. Examines in considerable detail...
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Keywords:
Acquisition;
Change Management;
Employees;
Leading Change;
Strategic Planning;
Motivation and Incentives;
Auto Industry;
Japan
Yoshino, Michael Y., and Masako Egawa. "Implementing the Nissan Renewal Plan." Harvard Business School Case 303-111, February 2003. (Revised June 2006.)
- 16 Dec 2013
- HBS Case
D’O: Making a Michelin-Starred Restaurant Affordable
For restaurateurs, receiving a Michelin star can be a mixed blessing. Certainly it's a rare and celebrated honor—the French company bestows its one-, two-, and three-star ratings only to a select few restaurants worldwide. However, a star begets expectations of...
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- 21 Apr 2009
- First Look
First Look: April 21, 2009
crossed with small incentive (ranging from U.S. $3 to $14) to open a bank savings account. We find that the financial literacy program has no effect on the likelihood of opening a bank savings account in the full sample but do find modest...
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Keywords:
Martha Lagace
- 31 Mar 2009
- First Look
First Look: March 31, 2009
creditors for quality reporting. In contrast, the "opportunistic behavior" hypothesis posits that public equity firms, because their managers have a greater incentive to manage earnings, have lower earnings quality than their...
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Keywords:
Martha Lagace
- 01 Apr 2002
- News
Siebel Addresses HBS Northern California Club
of itself." At Siebel Systems, he continued, incentive compensation is tied to customer- satisfaction scores. "Virtually every employee communication that I've given since the company's founding has been centered around the absolute...
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- May 2011 (Revised March 2012)
- Supplement
Global Knowledge Management at Danone (C)
By: Amy C. Edmondson, Ruth Dittrich and Daniela Beyersdorfer
The (C) case provides an update on the B-case decision and describes the introduction of Dan 2.0, an internal social virtual network for the purpose of knowledge sharing in a company that was only used to face-to-face networking.
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Keywords:
Innovation and Management;
Knowledge Sharing;
Information Infrastructure;
Opportunities;
Problems and Challenges;
Networks;
Employees;
Motivation and Incentives;
Knowledge Management;
Management Practices and Processes
Edmondson, Amy C., Ruth Dittrich, and Daniela Beyersdorfer. "Global Knowledge Management at Danone (C)." Harvard Business School Supplement 611-080, May 2011. (Revised March 2012.)
- February 2009
- Teaching Note
AMD Dresden: Copy Inexactly! (TN)
By: Willy C. Shih
Teaching Note for [609004].
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Keywords:
Growth and Development;
Production;
Management Practices and Processes;
Organizational Culture;
Investment;
Industry Clusters;
Groups and Teams;
Motivation and Incentives;
Competency and Skills;
Engineering;
Science;
Geographic Location;
Semiconductor Industry;
Germany;
Europe;
United States
- 01 May 2018
- First Look
First Look at New Research and Ideas, May 1, 2018
happiness and well-being and how a government could go about encouraging happiness. The UAE in effect implemented a complex incentive scheme with the aim of coordinating attempts to increase happiness and well-being. The connection...
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Keywords:
Sean Silverthorne
- September 2003 (Revised January 2005)
- Case
Bridges to Excellence: Bringing Quality Health Care to Life
By: Richard M.J. Bohmer, Ingrid Marie Nembhard and Robert Galvin
General Electric launched Bridges to Excellence Diabetes Care Link, a program through which enrolled physicians receive bonuses of up to 10% of their salary for delivering quality care to diabetic patients covered by a participating employer or health plan. A day...
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Keywords:
Health Care and Treatment;
Motivation and Incentives;
Programs;
Ethics;
Quality;
Moral Sensibility;
Service Delivery;
Compensation and Benefits;
Health Industry
Bohmer, Richard M.J., Ingrid Marie Nembhard, and Robert Galvin. "Bridges to Excellence: Bringing Quality Health Care to Life." Harvard Business School Case 604-030, September 2003. (Revised January 2005.)
- 21 Dec 2015
- Working Paper Summaries
Wage Elasticities in Working and Volunteering: The Role of Reference Points in a Laboratory Study
Keywords:
by Christine Exley & Stephen Terry