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  • 17 Jul 2023
  • Blog Post

From the Panelists: Toward a Decarbonized Future: Who Pays? Who Profits?

today, so the near-term is defined much more by deploying existing solutions than inventing never-before-known solutions.” He added: “The Infrastructure/Energy Transition is well underway, driven by customer demand for more affordable... View Details
  • May 2004 (Revised July 2004)
  • Case

Clarence Saunders: The Comeback King

By: Nitin Nohria and Bridget Gurtler
Follows the rise and fall of the founder of the modern supermarket, Clarence Saunders. Prior to 1915, all staple shopping took place in the market or general store, where a clerk behind a counter pulled items from shelves for customers , measured them from a barrel, or... View Details
Keywords: Inflation and Deflation; Mission and Purpose; Business Processes; Leadership; Consumer Behavior; Leadership Style; Advertising; Customer Relationship Management; Customer Value and Value Chain; Order Taking and Fulfillment
Related
  • March 2021 (Revised October 2021)
  • Teaching Note

Afterpay U.S.: The Omnichannel Dilemma

By: Antonio Moreno and Anibha Singh
Teaching Note for HBS Case No. 519-086. In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online... View Details
Keywords: Omnichannel Retail; Digital Marketing; Business Startups; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Change Management; Customer Value and Value Chain; Customer Relationship Management; Customer Satisfaction; Financing and Loans; Microfinance; Global Strategy; Marketing Strategy; Market Entry and Exit; Digital Platforms; Product Development; Supply Chain Management; Business and Stakeholder Relations; Networks; Network Effects; Internet and the Web; Financial Services Industry; Technology Industry; United States; Australia
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  • 27 Feb 2006
  • Research & Ideas

Corporate Values and Employee Cynicism

"When Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization." "Our research shows that values must be managed with care," Cha and Edmondson say. Below, they join forces for an... View Details
Keywords: by Martha Lagace
  • 12 Jun 2006
  • Research & Ideas

The Promise of Channel Stewardship

the chain best positioned to create a process that benefits all. In this excerpt, Rangan discusses the promise of channel stewardship. (Look for an HBS Working Knowledge interview with Rangan next month.)Senior managers of most of the... View Details
Keywords: by V. Kasturi Rangan & Marie Bell; Consumer Products
  • 02 Oct 2018
  • First Look

New Research and Ideas, October 2, 2018

corporate profitability, Japan introduced the JPX-Nikkei400 in 2014. The index highlighted the country's “best-run” companies by annually selecting the 400 most profitable among Japan's large and liquid firms. We find that managers... View Details
Keywords: Dina Gerdeman
  • 15 Mar 2016
  • First Look

March 15, 2016

approaches. And it is well understood that creating a new business and optimizing an already existing one are two fundamentally different management challenges. The real problem for leaders is doing both, simultaneously. How do you meet... View Details
  • 16 Aug 2024
  • In Practice

Election 2024: What's at Stake for Business and the Workplace?

partisanship will continue to cloud economic judgment around the 2024 election. For managers and finance professionals, these insights highlight two important aspects of operating a business today: In a polarized political environment,... View Details
Keywords: by Rachel Layne
  • 12 Nov 2001
  • Research & Ideas

Facing the New World Order

seems mostly to be a cyclical process, not a structural process. It's a process that our survey data suggests and our short-term flash survey data suggests is not likely to be [a] deep and stunning change, but rather a more moderate change in terms of the effect on... View Details
Keywords: by Staff
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

  PublicationsKeiei no Ryugi (The Management Ritual) Authors:Mitsuaki Shimaguchi and Hirotaka Takeuchi Publication:Nihon Keizai Shimbun Publishing, 2010 An abstract is unavailable at this time. Joint Evaluation as a Real World Tool for... View Details
Keywords: Sean Silverthorne
  • 07 Jul 2022
  • Blog Post

Pathlight: Reimagining the Developer Onboarding Experience

retaining and hiring talent in the tech industry. Companies have reached a point where they must all become tech companies to keep up with the rise of the digital economy, and talent demands continue to outpace the supply of talent... View Details
  • 01 Sep 2006
  • News

One-on-One with Carter Roberts

we’ve made a difference, and that we created models and hope for the world,” explains Roberts. He recently talked about the WWF’s new mission. What’s the rationale behind your new conservation strategy? From a management point of view,... View Details
Keywords: Roger Thompson
  • Web

Commencement 2017 Address | About

led by our graduates. Many of our alumni currently lead some of the most admired and most valuable companies on the planet. They have been crucial to the creation and evolution of entire industries, including management consulting, mutual... View Details
  • Web

A Message from Dean Srikant Datar | About

transforming organizations in very fundamental ways. And I believe that organizations will demand graduates with knowledge of these skills necessary to make wise and critical judgments. We'll have to think imaginatively about the... View Details
  • 20 Jan 2017
  • Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

likes to do operations like housekeeping and food and beverage. And there’s a third entity that has the brand. Companies like the Four Seasons or Ritz Carlton, we say they “flag” a hotel. They don’t manage it; they “flag” it. Trump has a... View Details
Keywords: by Christina Pazzanese
  • 10 Mar 2015
  • Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

the winners of the past two decades, supercenters, will fail. This trend will continue to shrink the freedom supermarkets have to manage pricing, service, and product assortment. While beautiful perishables departments have been a... View Details
Keywords: by Sean Silverthorne; Retail
  • Web

From the Chief Financial Officer - Annual Report 2020

Doctoral Programs to resume virtually after spring break ended. Additionally, HBS faculty members mobilized to generate timely new research exploring how organizations were managing through a dramatic confluence of events—a global health... View Details
  • November 2004 (Revised September 2019)
  • Background Note

The U.S. Health Club Industry in 2004

By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock
In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population.... View Details
Keywords: Health Clubs; Fitness; Gyms; Chain; Weight Loss; Obesity; Exercise; Personal Training; Bally Total Fitness; 24 Hour Fitness; YMCA; Gold's Gym; Curves; Franchise; Franchising; Subscription; Promotional Sales; Promotions; Fixed Costs; Body; Accrual Accounting; Revenue Recognition; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Trends; Customers; Demographics; Age; Income; Private Equity; Financing and Loans; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Health; Nutrition; Business History; Employees; Retention; Human Capital; Working Conditions; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Markets; Demand and Consumers; Supply and Industry; Industry Growth; Industry Structures; Operations; Service Operations; Franchise Ownership; Private Ownership; Public Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Nonprofit Organizations; Welfare; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Consolidation; Corporate Strategy; Customization and Personalization; Expansion; Segmentation; Hardware; Health Industry; United States
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  • 06 May 2015
  • What Do You Think?

Are You Ready for Personalized Predictive Analytics?

companies like Amazon have been contemplating. For years, logistics have been managed by principles such as that of "postponement and speculation." The idea is that to approach the best match between supply and View Details
Keywords: by James Heskett
  • 01 Dec 2009
  • News

Up on the Green Roof

ROOFTOP GARDEN: HBS project manager Kevin Ruby surveys Shad Hall’s newly planted perennials. Photographs by Neal Hamberg When it came time to replace the leaky roof on Shad Hall — runners joked of dodging buckets placed on the indoor... View Details
Keywords: Roger Thompson; Construction of Buildings; Construction