Filter Results
:
(2,237)
Show Results For
-
All HBS Web
(3,749)
- People (1)
- News (1,015)
- Research (2,237)
- Events (7)
- Multimedia (46)
- Faculty Publications (1,232)
Show Results For
-
All HBS Web
(3,749)
- People (1)
- News (1,015)
- Research (2,237)
- Events (7)
- Multimedia (46)
- Faculty Publications (1,232)
Sort by
- August 2013
- Article
Customer-Driven Misconduct: How Competition Corrupts Business Practices
By: Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder and Michael W. Toffel
Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but that violate government regulations, especially when...
View Details
Keywords:
Competition;
Crime and Corruption;
Management Practices and Processes;
Ethics;
Consumer Behavior;
Customer Satisfaction;
Auto Industry;
Service Industry
Bennett, Victor Manuel, Lamar Pierce, Jason A. Snyder, and Michael W. Toffel. "Customer-Driven Misconduct: How Competition Corrupts Business Practices." Management Science 59, no. 8 (August 2013): 1725–1742. (Online Appendix. Lead article. Nominated for "Best Conference Paper Award" and "SMS Best Conference Paper Prize for Practice Implications" at 2012 Strategic Management Society International Conference.)
- 30 Mar 2010
- First Look
First Look: March 30
are discussed. The Role of Experience in the Gambler's Fallacy Authors:Greg Barron and Stephen Leider Publication:Journal of Behavioral Decision Making 23, no. 1 (2009) Abstract Recent papers have demonstrated that the way people acquire information about a decision...
View Details
Keywords:
Sean Silverthorne
- 03 Feb 2009
- First Look
First Look: February 3, 2009
Leaders, edited by Michael Kinsley and Conor Clark, 170-171. Simon & Schuster, Inc., 2008 No abstract is available at this time. Cases & Course Materials Arcapita-2002 Harvard Business School Case...
View Details
Keywords:
Martha Lagace
- 22 Apr 2013
- Research & Ideas
Earth Day: Recent Research on Sustainability
about real estate, urbanization, sustainability, and infrastructure. LEED-ing by ExampleWhen a local government decides to pursue environmentally aware construction policies for its own buildings, the private sector follows suit,...
View Details
- 03 Jun 2008
- First Look
First Look: June 3, 2008
Download the paper: http://www.hbs.edu/research/pdf/08-099WP.pdf Evaluating the Impact of SA 8000 Certification Authors:Michael J. Hiscox, Claire Schwartz, and Michael W. Toffel Abstract SA 8000, along with...
View Details
Keywords:
Martha Lagace
- August 2020
- Technical Note
Comparing Two Groups: Sampling and t-Testing
This note describes sampling and t-tests, two fundamental statistical concepts.
View Details
Keywords:
Statistics;
Econometric Analyses;
Experimental Methods;
Data Analysis;
Data Analytics;
Analytics and Data Science;
Analysis;
Surveys;
Mathematical Methods
Bojinov, Iavor I., Chiara Farronato, Yael Grushka-Cockayne, Willy C. Shih, and Michael W. Toffel. "Comparing Two Groups: Sampling and t-Testing." Harvard Business School Technical Note 621-044, August 2020.
- 27 Dec 2015
- Research & Ideas
The Most Popular Stories and Research Papers of 2015
actually hinder the most important part of problem-solving: actually solving the problem. Research by Ethan Bernstein and colleagues. The 5 Strategy Rules of Bill Gates, Andy Grove, and Steve Jobs (34,436) David Yoffie and View Details
- August 2013
- Article
Customer-Driven Misconduct: How Competition Corrupts Business Practices - Appendix
By: Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder and Michael W. Toffel
Bennett, Victor Manuel, Lamar Pierce, Jason A. Snyder, and Michael W. Toffel. "Customer-Driven Misconduct: How Competition Corrupts Business Practices - Appendix." Management Science 59, no. 8 (August 2013).
- 22 May 2007
- First Look
First Look: May 22, 2007
http://www.hbs.edu/research/pdf/07-085.pdf Self-Regulatory Institutions for Solving Environmental Problems: Perspectives and Contributions from the Management Literature Authors:Andrew King and Michael W. View Details
Keywords:
Martha Lagace
- 10 Feb 2016
- Sharpening Your Skills
Sharpening Your Skills: New Insights into Career Development
While humblebragging runs rampant on Twitter, it's a lousy self-promotion tactic that usually backfires according to recent research by Ovul Sezer, Francesca Gino, and Michael Norton. Professional Networking...
View Details
Keywords:
Re: Multiple Faculty
- 20 Jan 2015
- First Look
First Look: January 20
Scrutiny, Norms, and Selective Disclosure: A Global Study of Greenwashing By: Marquis, Christopher, and Michael W. Toffel Abstract—Under increased pressure to report environmental impacts, some firms...
View Details
Keywords:
Sean Silverthorne
- 28 Jul 2009
- Research Event
Business Summit: Real Estate
Editor's Note: This is a summary of an HBS Business Summit presentation. View a full summary and video of the event on the HBS Centennial Web site linked below. Date of Event: October 14, 2008 Moderator: Howard H. Stevenson, HBS Faculty Speakers: View Details
- 15 Jan 2013
- First Look
First Look: January 15
http://ssrn.com/abstract=2171265 When Do Firms Greenwash? Corporate Visibility, Civil Society Scrutiny, and Environmental Disclosure Authors:Marquis, Christopher, and Michael W. Toffel Abstract Under...
View Details
Keywords:
Sean Silverthorne
- 26 Feb 2008
- First Look
First Look: February 26, 2008
Negative) Experiences: Risk-Seeking in the Domain of Gains? Authors:Jolie Mae Martin, Gregory M. Barron, and Michael I. Norton Abstract In contrast to research which has conflated losses with negative experiences and gains with positive...
View Details
Keywords:
Martha Lagace
- 09 Jan 2013
- Sharpening Your Skills
Sharpening Your Skills: Understanding Customers
Customer Feedback Not on elBulli's Menu At its height, Chef Ferran Adrià's elBulli restaurant may have been the most popular in the world, but why? In professor Michael Norton's course, students learn about marketing from a business owner...
View Details
Keywords:
Re: Multiple Faculty
- 19 Aug 2008
- First Look
First Look: August 19, 2008
reflect the use of higher inventory levels by retailers to drive increased profits but with overall reduced gross profitability returns on the inventory investment. These results support the notion that the increased deployment of...
View Details
Keywords:
Sean Silverthorne
- 19 Jun 2007
- First Look
First Look: June 19, 2007
Levine, and Michael W. Toffel Abstract Ratings of corporations' environmental activities and capabilities influence billions of dollars of "socially responsible" investments as well as some...
View Details
Keywords:
Martha Lagace
- 15 Jun 2010
- First Look
First Look: June 15
tranches. Overall, a one standard deviation reduction in average time on the market decreases the interest rate for institutional loans by over 30 basis points per annum. While this effect is significantly larger for loan tranches bought...
View Details
Keywords:
Martha Lagace
- 06 Dec 2010
- Sharpening Your Skills
Sharpening Your Skills: Doing Business in Emerging Markets
Protecting Foreign Investments After a string of forced nationalizations of private enterprises in the 1960s and 1970s, the pendulum swung back and companies were again encouraged by host countries to build and run major infrastructure...
View Details
- 22 Sep 2009
- First Look
First Look: September 22
the mechanism of industry migration proposed in models like Duranton (2007). Shaping Online Consumer Choice by Partitioning the Web Authors:Jolie M. Martin and Michael I. Norton Publication:Psychology and...
View Details
Keywords:
Martha Lagace