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Show Results For
- All HBS Web
(4,488)
- People (15)
- News (1,043)
- Research (2,473)
- Events (15)
- Multimedia (66)
- Faculty Publications (1,368)
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- November 1995 (Revised March 2004)
- Case
Massachusetts General Hospital: CABG Surgery (A)
By: Steven C. Wheelwright and James Weber
A cross-functional team at Massachusetts General Hospital tries to reengineer the service delivery process (the "care path") for heart bypass surgery (CABG) in order to shorten hospital stays (and lower costs) while maintaining/enhancing the quality of care provided. View Details
Keywords: Health Care and Treatment; Medical Specialties; Business Processes; Mission and Purpose; Product Positioning; Product Marketing; Management Practices and Processes; Customer Satisfaction; Service Delivery; Service Operations; Fair Value Accounting; Ethics; Pharmaceutical Industry; Health Industry; Massachusetts
Wheelwright, Steven C., and James Weber. "Massachusetts General Hospital: CABG Surgery (A)." Harvard Business School Case 696-015, November 1995. (Revised March 2004.)
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
Such motives spring from the humanitarian values possessed by the organizations or individuals involved. Utilitarian motives, on the other hand, cater to the partners' organizational needs, focusing on issues like risk management or the... View Details
- 25 May 2010
- First Look
First Look: May 25
an innovative methodology to measure management practices in over 300 manufacturing firms in the U.K. We then match this management data to production and energy usage... View Details
Keywords: Martha Lagace
- 27 Nov 2006
- Research & Ideas
Manly Men, Oil Platforms, and Breaking Stereotypes
contribution of organizations to the etiology of sex differences in behavior, cognition, and emotion at work. Specifically, we wanted to understand how organizational features, such as work practices and norms, encourage people to think,... View Details
- 05 Nov 2021
- Op-Ed
How to Tap the Talent Automated HR Platforms Miss
As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details
Keywords: by Joseph B. Fuller
- 28 Aug 2008
- Sharpening Your Skills
Sharpening Your Skills: History Matters
Handbook of Business History carries an even larger mission: bring the lessons of business history to current research in other disciplines and to the practice of business management itself. A Q&A with... View Details
Keywords: Re: Geoffrey G. Jones & Anthony Mayo
- 03 Jun 2008
- First Look
First Look: June 3, 2008
Trading Initiative's Base Code, Nike's code of conduct, and Fair Trade. We then describe several key elements of program evaluation that are becoming standard practice in other domains, which we believe should be incorporated in future... View Details
Keywords: Martha Lagace
- 20 Jan 2009
- Research & Ideas
Risky Business with Structured Finance
absorbing losses in excess of 12 percent. The scholars also run a simulation that constructs a "CDO²" by further dividing the mezzanine tranches, noting that due to the practice of subdividing large pools of residential... View Details
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
replicate the effects across a bunch of different domains ranging from Web service to vacations to cameras. Q: What is your practical advice to managers to avoid overchoice? A: There are a couple of... View Details
- 12 Oct 2006
- First Look
First Look: October 12, 2006
differently than many companies' product development processes, but allows this company to produce very high profit margin products that retain their margins for a very long time in an industry in which products come and go very quickly. The case helps students... View Details
Keywords: Sean Silverthorne
- 01 Nov 1999
- Lessons from the Classroom
What’s Next & So What? Leading in the 21st Century
inflection point in history, leaving one age and entering another. Many of our philosophical assumptions about what constituted leadership and competitive success grew out of a different world. The challenge now is to help managers... View Details
Keywords: by Staff
- 01 Oct 2020
- What Do You Think?
Are CEOs the Wrong Leaders for Stakeholder Capitalism?
Interorganizational management in a channel of distribution is a complex matter. But it doesn’t hold a candle to the complexity of stakeholder capitalism, as suggested by responses to this month’s column on the subject. Reading them, it’s... View Details
Keywords: by James Heskett
- 07 Aug 2009
- What Do You Think?
Why Can’t Americans Get Health Care Right?
Freyd); profit-oriented risk managers and payment processors such as insurers (R. MacKenzey, Emre Erkut, and others); specialized service providers (including malpractice lawyers) at various points in the channel (C. J. Cullinane, Michael... View Details
- 12 Oct 1999
- Research & Ideas
Building Competitive Advantage Through Operations
running operations across the Internet as well as having a heavier IT component that examines subjects such as Enterprise Resources Planning (ERP) and Internet Commerce EE: What are the main objectives of the program? Upton: BCAO's primary objective is to enable View Details
Keywords: by Staff
- 23 Dec 2008
- First Look
First Look: December 23, 2008
identification and party mapping, to "social mapping" and building guanxi, to creative deal design and tactics, in order to most effectively work out issues of equity, management control, territory, and exclusivity. Purchase the... View Details
Keywords: Martha Lagace
- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
Knowledge next month.How can providers compete on value? To do so, they must embrace a series of strategic and organizational imperatives, shown in Figure 5-1. We describe the imperatives in the context of hospitals and physician groups. However, they apply even to the... View Details
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
forthcoming Management Science Patent Trolls: Evidence from Targeted Firms By: Cohen, Lauren, Umit Gurun, and Scott Duke Kominers Abstract—We provide the first large-sample evidence on the behavior and impact of nonpracticing entities... View Details
Keywords: Dina Gerdeman
- 09 Sep 2008
- First Look
First Look: September 9, 2008
independent social rating agency and avoids selection issues by taking advantage of a natural experiment that arose when the agency expanded the scope of its ratings. We find empirical support for our hypotheses and present implications for View Details
Keywords: Sean Silverthorne
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
being able to put the team in place," as she put it, Polished could not take root. But by last December, Polished seemed closer to its initial destination. Rhyne had secured a lease at Boston's Logan Airport, begun building the first Polished center, added an... View Details
Keywords: by John S. Rosenberg
- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
model fits the practice of teleradiology. The article, titled "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services," was written by Huckman; Jonathan R. Clark (HBS PhDHP '10), Pennsylvania... View Details