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All HBS Web
(4,383)
- People (13)
- News (878)
- Research (2,445)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
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- 19 Aug 2015
- Research & Ideas
Codeacademy’s Delicate Work of Adding Monetization Without Crushing Mission
administration in the Entrepreneurial Management unit at Harvard Business School and a general partner at Flybridge Capital. He closely studies the startup environment and draws from his experience as a venture capitalist and former...
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- 01 Mar 2010
- Op-Ed
A Golden Opportunity for Ford and GM
too few consumers. Mulally's first act was to borrow $23.5 billion by mortgaging the entire company to give Ford the runway necessary to retool its aging lineup. Mulally moved fast, trimming unpopular lines, cutting management layers, and...
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- 06 Oct 2009
- First Look
First Look: October 6
double the company's size and take it to new geographies, he wonders if the right capabilities are in place for what should be changed to manage the integration process effectively. Purchase this case:...
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Martha Lagace
- 09 Jan 2006
- What Do You Think?
Should More Transparency Extend to Education for Management?
to an intolerable level." Erik Holmberg questions the spotlight that disclosure would place only on grades when he says: "I know many people who were academic superstars who are also the worst managers I have ever met . . ....
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- 16 Dec 2011
- Research & Ideas
Reintroducing Intellectual Ambition to the Study of Business History
argument and methodological innovation have moved academic subjects forward, not bland rejections of previous frameworks. The editorial team has identified six broad areas that hold promise. The list is neither exclusive nor prescriptive but, rather, illustrates our...
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by Geoffrey Jones & Walter Friedman
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
actually booking and get a commission of that?” Q: You call the case “managing online reviews.” As I read it, I thought the notion of managing online reviews seems to be counter to the notion of providing unbiased information. Yet you do...
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- 18 Mar 2014
- First Look
First Look: March 18
and training, as well as organ transplantation, is limited. Researchers disagree about how to increase the number of whole-body bequeathals, citing a shortage of donations from the one group perceived as most likely to donate from attitudinal survey data-educated white...
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Sean Silverthorne
- 07 Dec 2011
- Research & Ideas
Are Creative People More Dishonest?
behavior. It's a sobering thought in a corporate culture that champions out-of-the-box thinking. "In any organization, especially in contexts that are global and very competitive, there is so much focus on trying to be innovative and...
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- 19 Dec 2005
- Research & Ideas
The Regional Slice of Your Global Strategy
overlapping geographic layers—from local to global—and the idea is to focus not on one layer but on many. Doing so fosters flexibility by helping companies adapt ideas about regional strategies to different geographic levels of analysis....
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by Pankaj Ghemawat
- 06 May 2008
- First Look
First Look: May 6, 2008
people. To deliver against this mission, Microsoft sought to focus its citizenship efforts and its product development efforts in developing markets. This case traces the development of Unlimited Potential on the citizenship side and the...
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Martha Lagace
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
hosting and infrastructure. We explore trends in the concentration of the DNS space since at least 2011. In addition, we examine changes in domains’ tendency to “diversify” their pool of nameservers—how frequently domains employ DNS View Details
Keywords:
Sean Silverthorne
- 10 Apr 2012
- First Look
First Look: April 10
country unit to adjust to local needs is a critical balancing act. Rule 4: Timing is critical. Retailers would do well to stop planting flags and focus instead on a limited set of opportunities where they can establish operations of...
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Carmen Nobel
- 07 Oct 2008
- First Look
First Look: October 7, 2008
of IGOs that focus on economic issues, but also on those with social and cultural mandates. This demonstrates that relational governance is important and feasible in the global context and for the most risky transactions. Finally we...
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Martha Lagace
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
“It may not be possible for every employee (to) value the company as if it were his own. The next best thing is to make the customer the focus of everyone’s work. When customer service is enculturated through policies and programs,...
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by James Heskett
- May 2024
- Supplement
gWorks (A)
By: Richard S. Ruback and Royce Yudkoff
In January of 2019, Joe Heieck, CEO of gWorks, was deciding whether to proceed with his acquisition of Data Tech, that was a business roughly the same size as gWorks. gWorks, which provided geospatial software to small city and rural county governments, was acquired by...
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Keywords:
Acquisition;
Small Business;
Cost vs Benefits;
Decisions;
Business Education;
Corporate Entrepreneurship;
Leadership Style;
Leading Change;
Business or Company Management;
Problems and Challenges;
Talent and Talent Management;
Customer Relationship Management;
Technology Adoption;
Information Infrastructure;
Digital Platforms;
Growth Management;
Applications and Software;
Risk and Uncertainty;
Technology Industry;
United States
Ruback, Richard S., and Royce Yudkoff. "gWorks (A)." Harvard Business School Multimedia/Video Supplement 224-721, May 2024.
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
being able to put the team in place," as she put it, Polished could not take root. But by last December, Polished seemed closer to its initial destination. Rhyne had secured a lease at Boston's Logan Airport, begun building the first Polished center, added an...
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by John S. Rosenberg
- August 2002 (Revised June 2006)
- Case
Great Dakota Bank: Online Banking
By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar
In 2002, Great Dakota Bank's retail division is considering how heavily it should be promoting the company's online banking service. A recent promotional campaign appears to have significantly increased enrollments in online banking, but it is unclear whether the bank...
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Keywords:
Banks and Banking;
Internet and the Web;
Customer Relationship Management;
Consumer Behavior;
Demand and Consumers;
Technological Innovation;
Customer Value and Value Chain;
Customer Satisfaction;
Management;
Service Operations;
Banking Industry
Frei, Frances X., Youngme E. Moon, and Hanna Rodriguez-Farrar. "Great Dakota Bank: Online Banking." Harvard Business School Case 603-011, August 2002. (Revised June 2006.)
- February 2003 (Revised March 2007)
- Case
Internet Customer Acquisition Strategy at Bankinter
By: Francisco de Asis Martinez-Jerez, V.G. Narayanan and Lisa Brem
Bankinter, a relatively small Spanish bank, has a large presence as an Internet financial services provider. Leading the way to profitability through the Internet will give Bankinter a major competitive advantage over the larger, more established Spanish banks. Ann...
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Keywords:
Customer Relationship Management;
Internet and the Web;
Activity Based Costing and Management;
Customer Value and Value Chain;
Banks and Banking;
Banking Industry;
Spain
Martinez-Jerez, Francisco de Asis, V.G. Narayanan, and Lisa Brem. "Internet Customer Acquisition Strategy at Bankinter." Harvard Business School Case 103-021, February 2003. (Revised March 2007.)
- September 2020 (Revised February 2024)
- Teaching Note
Artea (A), (B), (C), and (D): Designing Targeting Strategies
By: Eva Ascarza and Ayelet Israeli
Teaching Note for HBS No. 521-021,521-022,521-037,521-043. This collection of exercises aims to teach students about 1)Targeting Policies; and 2)Algorithmic bias in marketing—implications, causes, and possible solutions. Part (A) focuses on A/B testing analysis and...
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- 16 Jan 2018
- First Look
First Look at New Research and Ideas, January 16, 2018
virtually all the gains to be had go to those that create an ownership culture, by building in participative management and helping employees learn to think and act like owners. Publisher's link:...
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Keywords:
Sean Silverthorne