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  • 10 Sep 2013
  • First Look

First Look: September 10

trading volume, and more dispersion in analyst forecasts following the calls. Further, the capital market's response to linguistic complexity is limited to firms for which there is greater demand for English-language conference calls. Our... View Details
Keywords: Sean Silverthorne
  • Profile

Sheila Lirio Marcelo

area’s first Asian grocery/restaurants, the seven-year old Marcelo, in flawless English, was put to work answering the phone and taking messages. “I’ve always enjoyed the way business gets conducted and the scrappiness with which my parents View Details
  • 01 Mar 2009
  • News

Buddy, Can You Spare a Trillion

bikes; now he is exporting to the United States and Europe. Wu and Yin are just two of more than 345,000 dollar millionaires who now live in China. Not only has China left its imperial past far behind. So far, the fastest-growing economy in the world has also View Details
Keywords: Finance; Publishing Industries (except Internet); Information
  • 22 Feb 2022
  • News

March 2022 Alumni and Faculty Books

marketplace status quo. Demanding a voice and sometimes a hand in the products they buy, these digitally empowered consumers― “Me’s”―have inverted the traditional power dynamics of retail into metail. To put it simply, your customers are... View Details
  • March 17, 2021
  • Other Article

Beyond Pajamas: Sizing Up the Pandemic Shopper

By: Ayelet Israeli, Eva Ascarza and Laura Castrillo
A first look at how the COVID-19 pandemic impacted e-commerce apparel shopping in the US and the UK. Extensive analysis and interactive graphics utilizing millions of transactions.
While the pandemic is still playing out, our preliminary investigations... View Details
Keywords: Retail; Retail Analytics; Consumer; Pandemic; COVID; COVID-19; Apparel; Ecommerce; Online Shopping; Online Apparel; Online Sales; Returns; CRM; Customer Retention; Customer Experience; Customer Value; Digital; Customer Focus and Relationships; Customers; Health Pandemics; Consumer Behavior; Customer Relationship Management; Internet and the Web; Behavior; E-commerce; Retail Industry; Apparel and Accessories Industry; Technology Industry; United States; United Kingdom
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  • 01 Jun 1996
  • News

Class Acts

follow we present 6 of the 788 students who personify the remarkable qualities and achievements typical of the class as a whole. Al Dobron, Raj Kapoor, J.B. Lyon, Melissa Ma, Emma Minto, and Tarrus Richardson are talented individuals who gracefully juggled the rigorous... View Details
  • February 22, 2023
  • Article

How to Seed Organic Marketing in a Video-First World

By: Ayelet Israeli, Leonard A. Schlesinger and Matt Higgins
Early direct-to-consumer (DTC) companies relied on plentiful capital and low-cost digital marketing to power growth. But as this sector has matured, capital is more constrained, social media is more cluttered, and customer acquisition costs are rising. DTC companies... View Details
Keywords: Online Business; Ecommerce; E-commerce; E-Commerce Strategy; Omnichannel Retail; Omnichannel Retailing; Influencer Marketing; Consumer; Organic Growth; Video Advertising; Promotion; Celebrities; Online Advertising; Online Channel; Online Communities; Online Community; Go To Market Strategy; Platform; Media; Media Content; Digital; Digital Culture; Digital Influencers; Direct To Consumer Marketing; Direct-to-consumer; Innovation ＆ Entrepreneurship; Innovation; Sales; Digital Platforms; Digital Marketing; Digital Strategy; Consumer Behavior; Internet and the Web; Advertising; Business Model; Growth Management; Marketing; Marketing Strategy; Marketing Channels; Marketing Communications; Communication Strategy; Innovation Strategy; Retail Industry; Consumer Products Industry; Fashion Industry; Advertising Industry; Apparel and Accessories Industry; Beauty and Cosmetics Industry; Food and Beverage Industry; Media and Broadcasting Industry; United States; North America
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  • 28 Apr 2022
  • Blog Post

Climate Stories Episode #4: Erika Myers, World Resources Institute Ross Center for Sustainable Cities

applauded the United Kingdom’s funding initiatives to support the deployment of residential V2G (vehicle-to-grid). According to sources from Octopus Energy UK, who managed one of these funding initiatives, some vehicle owners were... View Details
  • 01 Mar 2006
  • News

The Little Ice-Cream Company That Could

rejected Cook, and the balance from a private-equity firm, Charterhouse Group. “As a matter of principle” Charterhouse demanded that Rogers ante up $100,000 of his own money. “I told them it might as well be $10 million because I only had... View Details
Keywords: Roger Thompson; Food Manufacturing; Manufacturing
  • 05 Jul 2011
  • First Look

First Look: July 5

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1590245   Cases & Course MaterialsBook Publishing in 2010 Stephen P. Bradley and Nancy BartlettHarvard Business School Note 711-419 Legacy book publishers wrangled with e-book retailers over royalty rates, release... View Details
Keywords: Sean Silverthorne
  • 01 Jun 1999
  • News

Where Main Street Meets Wall Street

management capability and skills once reserved for institutions or wealthy individuals. They provide a strong incentive to save and invest and have been a great source of wealth accumulation for individuals. Mutual funds also represent an... View Details
Keywords: Garry Emmons
  • 01 Jun 2015
  • News

Screen Grab

to providers seeing an increase in demand for high-speed broadband service and slowly but steadily declining numbers on the cable side of the equation (overall subscriptions dropped by 190,000 in the final quarter of last year). While the... View Details
Keywords: Julia Hanna; HBO; Netflix; Hulu; Vimeo; YouTube; Telecommunications; Information; Arts, Entertainment
  • 07 Sep 2021
  • News

Immelt in the Hot Seat: Episode 1

Teaching you to deal with a problem when it's small. That fair is fair. Unless you're early, you're late. But how do you think your upbringing shaped the way that you managed and led? JI: Yeah, look, I mean, I think it's a combination of... View Details
  • 29 Jun 2010
  • First Look

First Look: June 29

morbidity measures from the Demographic and Health Surveys and health facility based mortality data as reported in the national Health Management Information System. While we find rather robust correlations between the rollout of bed nets... View Details
Keywords: Martha Lagace
  • 20 Mar 2012
  • First Look

First Look: March 20

market where demand outgrew supply? How could Hengdeli balance the needs of these competing suppliers without being overreliant on one or two suppliers? How could it continue to expand its retail network to enhance its value and position?... View Details
Keywords: Sean Silverthorne
  • 06 Jan 2021
  • News

A Message from Dean Srikant Datar

today with digitization and technology going at a very fast pace. Artificial intelligence, internet of things, the cloud, 5G telecommunication technologies, all of these are transforming organizations in very fundamental ways. And I believe that organizations will... View Details
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details
Keywords: by Deborah Blagg; Service
  • 12 Mar 2018
  • Op-Ed

Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist

companies must serve a social purpose. “Society is demanding that companies, both public and private, serve a social purpose,” Fink wrote. “To prosper over time, every company must not only deliver financial performance but also show how... View Details
Keywords: by Bill George; Banking
  • 23 Feb 2011
  • First Look

First Look: Feb. 23

The Dow Acquisition of Rohm and Haas (D) Jay W. Lorsch and Melissa BartonHarvard Business School Supplement 411-004 Dow's board and management team worked on arranging appropriate financing to complete the acquisition of Rohm and Haas.... View Details
Keywords: Sean Silverthorne
  • 03 Jan 2018
  • News

Finding Faith in an NFL Locker Room

of family members, taking care of bills, managing personal relationships, balancing work-life with family. You've got a lot of players who are married, that have children. And spend a lot of time away from their children, and oftentimes... View Details