Filter Results
:
(11,583)
Show Results For
-
All HBS Web
(11,583)
- People (51)
- News (3,357)
- Research (6,393)
- Events (24)
- Multimedia (84)
- Faculty Publications (4,924)
Show Results For
-
All HBS Web
(11,583)
- People (51)
- News (3,357)
- Research (6,393)
- Events (24)
- Multimedia (84)
- Faculty Publications (4,924)
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
Editor's Note: Harvard Business School professors James Heskett, W. Earl Sasser, and Leonard A. Schlesinger literally wrote the book on service industry management with The Service Profit Chain. Now the...
View Details
- 01 Apr 1999
- News
Alumni Career Services Update
With his enthusiasm and expertise in helping others polish their résumés, plot job search strategies, and execute savvy career moves, Robert S. ("Bob") Gardella has become a popular contact for HBS alumni since assuming the role of assistant director of Alumni Career...
View Details
Keywords:
Eileen K. McCluskey
- May 2002
- Background Note
Exporting IT-Enabled Services from Developing Countries
Explores the phenomenon of IT-enabled services (ITES) exports from developing countries. Reviews the business and technical drivers of this phenomenon, describes major segments of the industry, discusses key challenges facing these firms, and profiles seven ITES firms.
View Details
Kennedy, Robert E., and Lisa Lewis. "Exporting IT-Enabled Services from Developing Countries." Harvard Business School Background Note 702-064, May 2002.
- 2003
- Case
Capston-White's Document Management and Production Services
By: Vijay Govindarajan, Chris Trimble and Julie Lang
The development of multi-function devices that could copy, print, fax, and scan created a convergence in the markets for these devices. Copiers and printers had previously been purchased and managed in very different manners by large organizations. Facing an uncertain...
View Details
Govindarajan, Vijay, Chris Trimble, and Julie Lang. "Capston-White's Document Management and Production Services." 2003. (Case No. 2-0017.)
- 01 Dec 2017
- News
In Service of Others
Armed Services can add to—and gain from—the HBS experience. To encourage more veterans to apply to HBS, he recently funded an MBA pilot program that waives the application fee for anyone who has served in the US military. “Our military...
View Details
- July 2007 (Revised October 2007)
- Teaching Note
PayPal Merchant Services (TN)
- December 1986 (Revised November 1988)
- Background Note
Note on Psychiatric Services
Keywords:
Medical Specialties
Herzlinger, Regina E. "Note on Psychiatric Services." Harvard Business School Background Note 187-087, December 1986. (Revised November 1988.)
- October 1977 (Revised September 1983)
- Case
Colonial Food Services Co.
By: Michael Beer and James G. Clawson
The first case in a four-part case series which outlines the events leading up to a performance appraisal interview. Describes the background of the company.
View Details
Beer, Michael, and James G. Clawson. "Colonial Food Services Co." Harvard Business School Case 478-005, October 1977. (Revised September 1983.)
- March 1991 (Revised August 1993)
- Case
ISS--International Service System A/S
Montgomery, Cynthia A. "ISS--International Service System A/S." Harvard Business School Case 391-093, March 1991. (Revised August 1993.)
- May 1984 (Revised May 1988)
- Background Note
Retail Financial Services Industry--1984
Ghemawat, Pankaj. "Retail Financial Services Industry--1984." Harvard Business School Background Note 384-246, May 1984. (Revised May 1988.)
- Apr 16 2018
- Testimonial
Building Community Through Service
- March 2005 (Revised June 2006)
- Case
Sun Microsystems, Inc.: Web Services Strategy
By: Thomas R. Eisenmann and Fernando Suarez
Microsoft and IBM have excluded Sun Microsystems from the board of the Web Services Interoperability Organization (WS-I), an industry consortium that will shape the evolution of Web services standards. Sun managers must decide whether to join WS-I as a contributing...
View Details
Keywords:
Information Technology;
Standards;
Corporate Governance;
Power and Influence;
Web Services Industry;
Web Services Industry
Eisenmann, Thomas R., and Fernando Suarez. "Sun Microsystems, Inc.: Web Services Strategy." Harvard Business School Case 805-095, March 2005. (Revised June 2006.)
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of...
View Details
- March 2003 (Revised April 2006)
- Background Note
Scale and Scope in Professional Service Firms
By: Ashish Nanda
This case discusses why economies (and diseconomies) of scale and scope exist in professional service firms (PSFs) and how they influence the amount and range of services that PSFs offer. It is distributed with a case that focuses on determining the optimal scale/scope...
View Details
Nanda, Ashish. "Scale and Scope in Professional Service Firms." Harvard Business School Background Note 903-117, March 2003. (Revised April 2006.)
- 30 Sep 2015
- News
The Power of Service
While studying at HBS, Jennifer Eplett Reilly (MBA 1990) was also working on the opening chapter of a remarkable social enterprise success story. “Our idea was to call upon diverse young people to give a year of service addressing the...
View Details
- July 1996 (Revised April 1997)
- Teaching Note
Service Corporation International TN
By: Benjamin C. Esty and Craig F Schreiber
Teaching Note for (9-296-080).
View Details
Keywords:
Service Industry
- 2007
- Case
Infosys: New Service Launch
By: Vijay Govindarajan and Chris Trimble
Govindarajan, Vijay, and Chris Trimble. "Infosys: New Service Launch." 2007. (Case No. 2-0028.)
- March 1998 (Revised July 1998)
- Case
United Way Community Services
Describes in detail the fund development and distribution system of United Way Community Services. A key question is how to measure the outcome/impact of the work done by the agencies that receive United Way funding. A follow-on question is how to reinvent the...
View Details
Keywords:
Capital;
Management Systems;
Measurement and Metrics;
Distribution Channels;
Organizational Change and Adaptation;
Outcome or Result;
Nonprofit Organizations
Rangan, V. Kasturi. "United Way Community Services." Harvard Business School Case 598-138, March 1998. (Revised July 1998.)
- July 1983 (Revised June 1985)
- Case
United Health Services (A)
Vitale, Michael R. "United Health Services (A)." Harvard Business School Case 184-012, July 1983. (Revised June 1985.)
- August 1995 (Revised October 1996)
- Case
IDS Financial Services (Condensed)
By: John A. Deighton
Highlights the decision that must be made on balancing customer acquisition and retention and de-emphasizing the structural issues involved in administering the independent contractor sales force.
View Details
Keywords:
Customers;
Customer Focus and Relationships;
Decisions;
Corporate Governance;
Salesforce Management;
Financial Services Industry
Deighton, John A. "IDS Financial Services (Condensed)." Harvard Business School Case 596-045, August 1995. (Revised October 1996.) (request a courtesy copy.)