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All HBS Web
(954)
- People (3)
- News (304)
- Research (504)
- Multimedia (8)
- Faculty Publications (87)
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- 29 Oct 2012
- Research & Ideas
Are You Paying a Tip--or a Bribe?
Few people see a relationship between tipping and bribing. But consider this: In places where people tip heavily, bribes are more likely to exchange hands as well. Research shows that there's actually a fine line between the socially...
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by Dina Gerdeman
- 04 Apr 2023
- What Do You Think?
How Does Remote Work Affect Innovation?
employers. Some couldn’t do what they’re doing without the opportunity. Employers appear to be less enthusiastic about remote work. Many feel that they have to offer it in order to access talent that would not otherwise be approachable. Although View Details
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by James Heskett
- 03 Feb 2009
- First Look
First Look: February 3, 2009
and the rate of innovation. This assumption has been relaxed in a line of work on sequential innovation, beginning with Suzanne Scotchmer and Jerry Green (1990). This research addresses this question by examining the impact of major...
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Martha Lagace
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
between awareness and action. Much to my surprise, even if an organization and its employees became consummate listeners and tried to make sense of what they were hearing, they were often immobilized to do much with their insights. Why?...
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- 26 Jan 2010
- First Look
First Look: Jan. 26
the politics are typically played out one disaster at a time, in line with the media coverage. This dynamic appears to focus public attention more on the immediate benefits of emergency disaster assistance than on the long-term costs....
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Martha Lagace
- 08 Mar 2019
- Research & Ideas
Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
new employer coming to town. Wouldn’t all these new employees cause traffic congestion and overwhelm the rickety subway lines that serve Long Island City? (It didn’t help that Amazon didn’t pledge to invest...
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- 19 Dec 2023
- Research & Ideas
15 Podcast Episodes That Grabbed Listeners in 2023
needed to take decisive steps to succeed against the major opposition to his leadership from both inside and outside the company. Twitter employees circulated an open letter protesting expected layoffs, advertising agencies advised their...
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by Danielle Kost
- 12 Aug 2019
- Research & Ideas
How Scale Changes a Manager's Responsibilities
recognize and try to stay ahead of these changes brought by scale. Here is advice for the CEO/founders of early-stage companies, but it also applies to leaders of any scaling organization, even inside a large corporate entity. Leadership changes at around 100 View Details
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by Julia Austin
- 13 Aug 2012
- Research & Ideas
When Good Incentives Lead to Bad Decisions
experimental field study, the researchers set out to test the efficacy of three distinct incentive schemes for employees in charge of assessing risk and issuing loans: the origination bonus (in which officers are rewarded a commission for...
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- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
worry they are doomed to an awful encounter, yet they are surprised when an employee far exceeds their expectations by going the extra mile in helping them out—sometimes by going against an organization’s standard procedure. “People think...
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- 25 Nov 2019
- Research & Ideas
When Your Passion Works Against You
has a dark side, and if employees aren’t careful about how and when they express it, it can turn off colleagues or even make them feel threatened, according to new research. “You can’t just express passion and expect it will be jolly...
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by Dina Gerdeman
- 10 Jul 2007
- What Do You Think?
How Much of Leadership Is About Control, Delegation, or Theater?
emphasize developing good leadership drive an extra 10 percent premium in EPS , I think most CFOs and CEOs would salute those results." Several shifted the topic (or did they?) to followership, suggesting an interesting set of questions. Ian Plowman initiated this...
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by Jim Heskett
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
services that consistently meet customers' expectations. Put decision-making authority close to the front lines so employees can react quickly to changing market conditions....
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- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
collaborated with Deloitte on TrustIQ, a proprietary tool that measures key elements of trust in major corporations and public sector organizations. “An increasingly large number of issues are piling up in front of companies, issues that...
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by Lane Lambert
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
Abstract—Understanding why employees go the extra mile at work is a key problem for many organizations. We conduct a field experiment at a medical organization to study motivations for employees to submit...
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Dina Gerdeman
- 21 Sep 2020
- Research & Ideas
Are You Sabotaging Your Own Company?
leaders who create arcane and tedious processes can kill employee morale and cripple company performance just as quickly as an adversary who pours sand into the gas tank of a company vehicle, Thomke writes in the MIT Sloan Management...
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by Dina Gerdeman
- 27 Jan 2009
- First Look
First Look: January 27, 2009
debut at a prominent industry conference, coverage on the front page of the New York Times' Business section, and the raising of a large round of financing from a top-tier venture capital firm. His attempts to find an acquirer have...
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Martha Lagace
- 24 Feb 2016
- Research & Ideas
Why It's Best to Take Tests Early in the Day
reduce stress at work and increase job performance.” If you think your organization would benefit from experimenting with ways to recharge employees and increase their productivity, please send an email to Francesca Gino at fgino@hbs.edu...
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- 11 Aug 2009
- First Look
First Look: August 11, 2009
(forthcoming) Abstract This paper investigates whether managers' presentation of special items within the financial statements reflects economic performance or opportunism. Specifically, we assess special items presented as a separate View Details
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Martha Lagace
- 29 Jan 2018
- Book
How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster
learned from the failures to inform next steps. Finally, the support of senior leadership not just the technical leadership on the front lines of innovation was a critical input to the success of this...
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