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- All HBS Web
(757)
- People (1)
- News (205)
- Research (432)
- Events (1)
- Multimedia (5)
- Faculty Publications (104)
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- 19 May 2021
- Op-Ed
Why America Needs a Better Bridge Between School and Career
education and training have too often reinforced barriers between working and learning, rather than bridging the worlds of education and employment. This is an opportune moment to re-evaluate the country’s fundamental approach to human... View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
the researchers observed a pattern: Hotel employees were more likely to respond to messages that seemed to come from a White sender than those from a Black or Asian sender. Hotel representatives responded to about 43 percent of messages... View Details
Keywords: by Pamela Reynolds
- 05 May 2022
- HBS Case
College Degrees: The Job Requirement Companies Seek, but Don't Really Need
who possess not only the hard skills to do technical work, but soft skills, such as communicating and managing, the note asserts. On the flip side, employees who are over-educated for their work tend to leave their positions quickly,... View Details
Keywords: by Jay Fitzgerald
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
says Harvard Business School professor Hirotaka Takeuchi, was their dedication to responding to the needs of employees and the community first, all with the moral purpose of serving the common good. Less important for these companies, he... View Details
Keywords: by Dina Gerdeman
- January 2021 (Revised February 2021)
- Case
Tech with a Side of Pizza: How Domino's Rose to the Top
By: Boris Groysberg, Sarah L. Abbott and Susan Seligson
After hitting an all-time low in 2008, Domino’s Pizza underwent a vigorous rebranding, product development, and embraced innovative technologies to become the world’s leading international fast-food retailer. Domino’s considered itself as much a tech company as it was... View Details
Keywords: Digital Marketing; Digital Technology; Innovation; Scaling; Data Analytics; Turnaround; Technological Innovation; Information Technology; Strategy; Management; Marketing; Operations; Human Resources; Entrepreneurship; Change Management; Analysis; Performance; Customers; Growth and Development; Competitive Advantage; Employees; Training; Leadership Development; Food and Beverage Industry; Technology Industry; United States
Groysberg, Boris, Sarah L. Abbott, and Susan Seligson. "Tech with a Side of Pizza: How Domino's Rose to the Top." Harvard Business School Case 421-057, January 2021. (Revised February 2021.)
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
John H. Patterson created an intricate system of management to monitor and train company salesman. He gave them scripts to memorize and assigned them territory to cover. He held conventions and thematic sales contests, and pressured... View Details
Keywords: by Walter A. Friedman
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
in-house training on those issues of particular sensitivity in their industry. Exhorting employees to be ethical is not enough. As one manager convicted of price-fixing put it: "I thought I had morals.... View Details
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
compensation systems linked to the scorecard and revising the planning and budgeting processes to support the strategy. They also reinforced the strategy and the scorecard at every opportunity, especially in their face-to-face meetings with View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 22 Apr 2019
- Research & Ideas
Why Salespeople Struggle at Leading
managing.” 2. Managers must learn how to hire and nurture talent. Companies should provide training and development for management trainees on how to recruit, hire, and nurture top talent. One common hiring misstep: Managers rely too... View Details
Keywords: by Dina Gerdeman
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
and 8 million employees out of work—three times the job losses seen by any other industry. While some restaurants began reopening in May and June, most featured only takeout, delivery, or outdoor dining options due to local restrictions.... View Details
- 09 Aug 2021
- Research & Ideas
OneTen: Creating a New Pathway for Black Talent
vocational training based on the Swiss model. These efforts are proving that such an approach can indeed work in the US. ‘The distribution of dignity’ People want a dignified way to earn a living and contribute economically. It’s not... View Details
- January 1998
- Case
Connecticut Spring and Stamping Corporation (B)
By: H. Kent Bowen, Massimo Russo and Steven J. Spear
Connecticut Spring and Stamping Corp. (CSSC), a 50-year-old spring manufacturing and metal stamping firm, is experiencing slow sales growth and feeling the impact of global competition. The company has over 800 customers but little understanding of those customers'... View Details
Keywords: Globalization; Competency and Skills; Organizational Change and Adaptation; Production; Customer Relationship Management; Quality; Training; Performance Efficiency; Cost Management; Sales; System
Bowen, H. Kent, Massimo Russo, and Steven J. Spear. "Connecticut Spring and Stamping Corporation (B)." Harvard Business School Case 698-038, January 1998.
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
organizational units, one for law enforcement and one for domestic intelligence, seeking what scholars call “structural ambidexterity.” Two, the FBI could have pursued “contextual ambidexterity” wherein senior management establishes simultaneous structures and... View Details
Keywords: by Carmen Nobel
- 08 Sep 2015
- Research & Ideas
Knowledge Transfer: You Can't Learn Surgery By Watching
are you won’t ever learn how to pull off a triple bypass. And yet, in business, companies routinely expect employees to pick up new job knowledge through vicarious learning—through reading descriptions of tasks in knowledge-management... View Details
- 01 Nov 2019
- What Do You Think?
Should Non-Compete Clauses Be Abolished?
organizations to make investments in employees in the form of training and education. What may surprise you is how far down into the organization NCCs can legally extend. Some states only disallow them for... View Details
Keywords: by James Heskett
- 2016
- Working Paper
Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals
By: Hummy Song, Robert S. Huckman and Jason R. Barro
We consider the impact of cohort turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details
Keywords: Health Care; Health Care Operations; Hospitals; Productivity; Empirical Operations; Service Delivery; Training; Performance Productivity; Health Care and Treatment; Health Industry; United States
Song, Hummy, Robert S. Huckman, and Jason R. Barro. "Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals." Harvard Business School Working Paper, No. 16-039, September 2015. (Revised September 2016. Finalist, 2015 POMS College of Healthcare Operations Management Best Paper Competition.)
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
services that consistently meet customers' expectations. Put decision-making authority close to the front lines so employees can react quickly to changing market conditions. Constantly strive to eliminate all forms of excess and waste;... View Details
- 09 Jun 2022
- HBS Case
From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages
back and shifted its staff, furloughing some employees and placing others in temporary jobs in other industries until the company needed them back. For example, the company had created a role that it calls “restaurant operations... View Details
Keywords: by Pamela Reynolds
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
concept," he says. "Its impact on profit can be measured and quantified." Heskett finds that as much as half of the difference in operating profit between organizations can be attributed to effective cultures. Why? "We know, for example, that... View Details
Keywords: by Sean Silverthorne
- 26 Jul 2016
- First Look
July 26, 2016
Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing distress at work can have negative consequences for employees: observers perceive... View Details
Keywords: Sean Silverthorne