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- Faculty Publications (91)
Show Results For
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All HBS Web
(433)
- People (1)
- News (145)
- Research (201)
- Events (2)
- Multimedia (4)
- Faculty Publications (91)
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- March 2012
- Article
A 2-phase Labeling and Choice Architecture Intervention to Improve Healthy Food and Beverage Choices
By: Anne Thorndike, Lilian Sonnenberg, Jason Riis, Susan Barraclough and Douglas E. Levy
Objectives: We assessed whether a 2-phase labeling and choice architecture intervention increased sales of healthy food and beverages in a large hospital cafeteria. Methods: Phase 1 was a 3-month color-coded labeling intervention (red="unhealthy" yellow="less healthy"...
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Thorndike, Anne, Lilian Sonnenberg, Jason Riis, Susan Barraclough, and Douglas E. Levy. "A 2-phase Labeling and Choice Architecture Intervention to Improve Healthy Food and Beverage Choices." American Journal of Public Health 102, no. 3 (March 2012): 527–533.
- 03 Nov 2015
- First Look
November 3, 2015
these models, the demand curve alone can be used to make welfare statements, a fact relied on by much empirical work. There is ample evidence, though, that people misuse care for a different reason: mistakes or "behavioral...
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Keywords:
Sean Silverthorne
- March 2009
- Article
Customer Experience Creation: Determinants, Dynamics and Management Strategies
By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience...
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Keywords:
Customer Focus and Relationships;
Business Strategy;
Growth and Development Strategy;
Retail Industry
Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, and Michael Tsiros. "Customer Experience Creation: Determinants, Dynamics and Management Strategies." Journal of Retailing 85, no. 1 (March 2009).
- 14 Oct 2014
- First Look
First Look: October 14
fans with the release of her self-titled album. The team at her company, Parkwood Entertainment, which general manager Lee Anne Callahan-Longo described as "a management, music, and production company that is owned and at the highest...
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Sean Silverthorne
- 19 Jan 2011
- First Look
First Look: Jan. 18
PublicationsBlind Spots: Why We Fail to Do What's Right and What to Do about It Authors:Max H. Bazerman and Ann E. Tenbrunsel Publication:Princeton University Press, in press Abstract When confronted with an ethical dilemma, most of us...
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Sean Silverthorne
- 28 Apr 2015
- First Look
First Look: April 28
Ryan, and Mary Ann Glynn Abstract—Leaders are important social actors in organizations, centrally involved in establishing and maintaining institutional values, a view that was articulated by Philip Selznick...
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Sean Silverthorne
- October 2021
- Article
Communicating Resource Scarcity and Interpersonal Connection
By: Grant E. Donnelly, Anne V. Wilson, Ashley V. Whillans and Michael I. Norton
Consumers often cite insufficient time or money as an excuse for rejecting social invitations. We explore the effectiveness of these excuses in preserving interpersonal relationships. Six studies—including perceptions of couples planning their wedding—demonstrate that...
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Keywords:
Time;
Interpersonal Relationships;
Communication;
Money;
Relationships;
Interpersonal Communication
Donnelly, Grant E., Anne V. Wilson, Ashley V. Whillans, and Michael I. Norton. "Communicating Resource Scarcity and Interpersonal Connection." Journal of Consumer Psychology 31, no. 4 (October 2021): 726–745.
- 24 Jan 2012
- First Look
First Look: Jan. 24
(Study 1). Product priming also increases the speed with which product-relevant individuals come to mind (Study 2). In Study 3, consumers felt subjectively closer to networks primed by specific products, and this felt closeness predicted...
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Sean Silverthorne
- 31 Jan 2012
- First Look
First Look: Jan. 31
Policy Author:David Moss Publication:Chap. 2 in Shared Responsibility, Shared Risk: Government, Markets and Social Policy in the Twenty-First Century, edited by Jacob Hacker and Ann O'Leary, 22-38. New York:...
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Sean Silverthorne & Carmen Nobel
- 27 Jul 2010
- First Look
First Look: July 27
changing perception of such strategies by the analysts. Moreover, we find that higher visibility firms receive more favorable recommendations for their CSR strategies. We also find that analysts with more experience, broader CSR...
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Martha Lagace
- 08 Jun 2010
- First Look
First Look: June 8
Epstein, and Kristi Yuthas Publication:In Scaling Social Impact: New Thinking, edited by Paul Bloom and Edward Skloot. Palgrave Macmillan, forthcoming An abstract is unavailable at this time. Order this Book:...
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Martha Lagace
- 2015
- Working Paper
The Impact of Funds: An Evaluation of CDC 2004-12
By: Josh Lerner, Ann Leamon, Steve Dew and Dong Ik Lee
CDC was founded in 1948 as part of the U.K. government's efforts to develop the economic resources of Britain's remaining colonies. Since then, CDC has pursued a series of strategies to "do good without losing money," as its original mission was phrased. Its approach...
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Lerner, Josh, Ann Leamon, Steve Dew, and Dong Ik Lee. "The Impact of Funds: An Evaluation of CDC 2004-12." Working Paper, October 2015.
- 28 Aug 2012
- First Look
First Look: August 28
attributable to comparability. Together, the findings are consistent with mandatory IFRS adoption improving comparability and thus leading to capital market benefits by reducing insiders' ability to exploit private information. Epistemic...
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Sean Silverthorne
- Article
Toward a Corporate Culture of Health: Results of a National Survey
By: Michael Anne Kyle, Lumumba Seegars, John M. Benson, Robert J. Blendon, Robert S. Huckman and Sara J. Singer
Context: The private sector has a large potential role in advancing health and well-being, but attention to corporate practices around health tends to focus on a narrow range of issues and on large businesses. Systematically describing private sector engagement in...
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Keywords:
Corporate Health;
Social Determinants Of Health;
Health Policy;
Public Health;
Organizations;
Health;
Policy;
Surveys
Kyle, Michael Anne, Lumumba Seegars, John M. Benson, Robert J. Blendon, Robert S. Huckman, and Sara J. Singer. "Toward a Corporate Culture of Health: Results of a National Survey." Milbank Quarterly 97, no. 4 (December 2019): 954–977.
- 04 Oct 2011
- First Look
First Look: October 4
relationship using data from 93 change projects conducted by clinical managers at the National Health Service in the United Kingdom. The results show social position, both within the field and within the organization, influences actors'...
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Sean Silverthorne
- 09 Jan 2013
- Sharpening Your Skills
Sharpening Your Skills: Understanding Customers
Addiction to Service Heroes In their new book, Uncommon Service, coauthors Frances Frei and Anne Morriss show it is possible for organizations to reduce costs while dramatically enhancing customer service. The key? Don't try to be good at...
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Re: Multiple Faculty
- 03 Oct 2006
- First Look
First Look: October 3, 2006
Ashraf Publication:In Globalization and Poverty, edited by Ann Harrison. Chicago: University of Chicago Press, forthcoming. Abstract This paper investigates the impact of rich-country agricultural support on...
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Sean Silverthorne
- 29 Jun 2010
- First Look
First Look: June 29
contracts model of vertical integration choices into a standard perfectly-competitive international trade framework. Integration decisions are driven by a trade-off between the pecuniary benefits of coordinating production decisions and...
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Martha Lagace
- 20 Dec 2016
- Research & Ideas
The 10 Most Popular 'Cold Call' Podcasts
your best self forward. The Key to Keeping Resolutions? Betting Against Yourself Leslie John It’s been a few months since many of us made New Year’s resolutions. Have you stuck with yours? Professor Leslie John studies how to help people change bad habits (and...
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Re: Multiple Faculty
- 07 Jul 2010
- First Look
First Look: July 7
that the regional location decisions of these firms upon moving to western Germany were driven by non-economic factors and heuristics rather than existing industrial conditions. Relocating firms increased the likelihood of incumbent...
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Keywords:
Martha Lagace