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    V.G. Narayanan

    Professor Narayanan is the Thomas D. Casserly, Jr. Professor of Business Administration, and Senior Associate Dean of Executive Education and HBS Online. His research focuses on management accounting with an interest in performance evaluation and incentives. He uses... View Details

    Keywords: service industry; service industry; service industry; service industry; service industry; service industry
    • January 2019
    • Case

    AIME High: A Social Entrepreneur's Moon Shot

    By: Christopher A. Bartlett
    Describes the entrepreneurial leadership of Jack Manning Bancroft (JMB), a young Indigenous Australian university student who created the Australian Indigenous Mentoring Experience (AIME), a nonprofit organization he formed to respond to the problem of Indigenous high... View Details
    Keywords: Entrepreneurship; Mission; Organization Culture; Non-profit; NGO; Social Entrepreneurship; Leadership; Global Strategy; Mission and Purpose; Secondary Education; Organizational Culture; Service Industry; Service Industry; Australia; United States
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    • 10 Apr 2013
    • Research & Ideas

    Learning Curve: Making the Most of Outsourcing

    the vendor of outsourced services can improve the efficiency and perhaps the quality of services delivered—particularly in health care, where outsourcing is on the rise. In research recently published in the... View Details
    Keywords: by Paul Guttry; Health

      Richard F. Meyer

      Richard F. Meyer is Professor of Business Administration at the Harvard Business School. Professor Meyer received his Ph.D. from Harvard University and spent the first ten years of his career in the Management Services Division of Arthur D. Little, Inc., serving as a... View Details

        Alan D. MacCormack

        Alan MacCormack is the MBA Class of 1949 Adjunct Professor of Business Administration at the Harvard Business School, a member of The Digital, Data, and Design (D^3) Institute at Harvard, and a core faculty member... View Details

        Keywords: automotive; communications; computer; e-commerce industry; electronics; high technology; information technology industry; internet; semiconductor; software; telecommunications; venture capital industry

          Leslie K. John

          Leslie K. John is a Professor of Business Administration at Harvard Business School. Currently, she teaches on the topics of Negotiation, Marketing and Behavioral Economics in various Executive Education courses, including in the Program for Leadership Development.... View Details

          Keywords: diet services; diet services; diet services; diet services
          • May 2007 (Revised July 2011)
          • Case

          The West German Headache Center: Integrated Migraine Care

          By: Michael E. Porter, Clemens Guth and Elisa M. Dannemiller
          Describes the joint efforts of the German health plan KKH and Essen University Hospital to develop an integrated practice unit (IPU), and the West German Headache Center's efforts to improve the quality of migraine care. Provides an overview of the German health care... View Details
          Keywords: Business Model; Health Care and Treatment; Medical Specialties; Industry Structures; Service Delivery; Integration; Health Industry; Germany
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            How the Internet Became Commercial

            In less than a decade, the Internet went from being a series of loosely connected networks used by universities and the military to the powerful commercial engine it is today. This book describes how many of the key innovations that made this possible came from... View Details

              Joseph L. Bower

              JOSEPH L. BOWER, Donald K. David Professor Emeritus, has been a leader in general management at Harvard Business School for 51 years. He also served on the faculty of the Harvard Kennedy School during its first decade.  He has served in many administrative roles... View Details

              Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
              • 16 Jul 2008
              • Op-Ed

              What Should Employers Do about Health Care?

              monitoring, and care for routine health issues. On-site physical therapists offer coaching to prevent injury and services to speed recovery. On-site diabetes educators work with groups of employees to engage them in lifestyle changes that... View Details
              Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health
              • 13 Oct 2015
              • First Look

              October 13, 2015

              2015 Chapel Hill, NC: University of North Carolina Press Shadow Cold War: The Sino-Soviet Competition for the Third World By: Friedman, Jeremy Abstract—The conflict between the United States and the Soviet Union during the Cold War has... View Details

                Roy D. Shapiro

                Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

                  V. Kasturi Rangan

                  Kash Rangan is the Malcolm P. McNair Professor of Marketing at the Harvard Business School. Formerly the chairman of the Marketing Department (1998-2002), he is now the co-chairman of the school's Social Enterprise Initiative. He has taught in a wide variety of MBA... View Details

                  Keywords: advertising; agribusiness; apparel; automobiles; computer; consumer products; e-commerce industry; high technology; industrial goods; marketing industry; pharmaceuticals
                  • 10 Jun 2008
                  • First Look

                  First Look: June 10, 2008

                  opportunities being created by information technology and the Internet. The increased emphasis Kelly placed on building leadership consulting services was itself a big change. The case asks what levers Kelly can use, from culture to... View Details
                  Keywords: Martha Lagace
                  • 27 Sep 2006
                  • Research & Ideas

                  Report From Egypt: Studying Global Influences

                  was invited to give a talk on leadership at the American University of Cairo, the top English-language university in Egypt, for faculty, guests from the business community, and students in their emerging... View Details
                  Keywords: by Sean Silverthorne
                  • 11 Jun 2012
                  • Research & Ideas

                  When Business Competition Harms Society

                  high. But when meeting customer demand is bad for society at large, then competition has a flip side," says Victor Bennett, an assistant professor at the USC Marshall School of Business, who cowrote the paper with Lamar Pierce of Washington View Details
                  Keywords: by Carmen Nobel; Auto
                  • Web

                  Faculty & Advisors - MBA

                  Corporation and Agenus. David Shaywitz MD ‘99, Harvard University and Massachusetts Institute of Technology (Health Sciences and Technology Program); AB, Biochemistry, Harvard University David is the founder... View Details
                  • 30 Mar 2010
                  • First Look

                  First Look: March 30

                  Daniel Kahneman, 217-247. New York: Oxford University Press, 2010. Abstract We test for whether, once "basic needs" are satisfied, there is happiness adaptation to further gains in income using three data sets. Individual German... View Details
                  Keywords: Sean Silverthorne
                  • Web

                  International Applicants - MBA

                  official original language paper transcript sent directly from each college or university attended to World Education Services (WES), a third-party verification agency, along with an official word-for-word... View Details
                  • August 17, 2016
                  • Article

                  How a Cancer Center Rapidly Developed Patient-Centered Outcome Measures

                  By: Kevin P. Shah, Tracy E. Spinks and Thomas W. Feeley
                  In 2014, The University of Texas MD Anderson Cancer Center created a streamlined process for developing measure sets for patient-centered outcomes, including provider-generated and patient-reported outcomes, at an accelerated pace. These comprehensive sets are... View Details
                  Keywords: Information Technology; Measurement and Metrics; Quality; Service Delivery; Health Care and Treatment; Health Industry; Texas
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