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- All HBS Web
(2,743)
- People (1)
- News (478)
- Research (1,765)
- Events (1)
- Multimedia (6)
- Faculty Publications (736)
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- 26 Jan 2016
- News
The First Five Years: Jill Applebaum (MBA 2015)
What inspired you to launch Spruce & Co? “My mom is a total germophobe, and throughout the years I’ve picked up on some of her anti-germ tendencies. After living in tech-obsessed San Francisco for five years and becoming glued to my... View Details
- 01 Mar 2010
- News
The Meaning of Ramadi
Campbell (MBA '07) Courtesy Donovan Campbell One day in April 2007, my phone started ringing during a customer analytics class at HBS. I kept hitting silence, but the phone kept ringing. Thirteen calls and one very annoyed professor... View Details
- 06 Dec 2021
- News
HBS Curricula Explore the Complexities of Innovation
making. Competing in the Age of Digital Platforms helps participants understand how to create sustainable value whether competing as, with, or against digital platforms, while Competing in the Age of AI—Virtual looks at advancements in AI... View Details
Keywords: Jennifer Gillespie
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked... View Details
Keywords: Jen McFarland Flint
- 01 Sep 2012
- News
An Intellectual Capital: Some Influential HBS Ideas, at a Glance
In “Marketing Myopia” in HBR, Ted Levitt (below) famously asks “What business are you in?” and insists that customer focus be paramount. 1977 Abraham Zaleznik raises a provocative, game-changing question in “Managers and Leaders: Are They... View Details
Keywords: Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton; Colleges, Universities, and Professional Schools; Educational Services
- 01 Dec 1999
- News
The Way You See It
innovations of the last 75 years, as well as some thoughts about the coming decades.* * Total responses from MBAs and Executive Education participants who graduated in or before 1975 and those who graduated between 1976 and 1999 were... View Details
- 01 Mar 2010
- News
Eric Schiffer
they took in this guy who didn’t know much about retail at all and were quite patient in showing me the ropes. I’ve been very fortunate in that sense. Your annual revenues for fiscal 2009 totaled $1.3 billion. It’s so interesting to think... View Details
- 05 Aug 2015
- News
Mobilizing the Public to Fight Bribery
“Corruption is a great untapped market,” Henry Motte-Munoz (MBA 2013) says with a laugh. “Not many competitors and customer interest is quite high.” It’s a market he’s helping to disrupt using Bantay, an NGO he cofounded while at HBS,... View Details
- 01 Jun 2009
- News
Crisis and Creativity
fundamental decisions for any business: where to play, how to deliver, and how to win. Where to Play. Entrepreneurs must target downturn needs such as superior value relative to existing players or provide good substitutes for the... View Details
Keywords: Bhaskar Chakravorti
- 01 Jun 2018
- News
Ask the Expert: Star Search
retailer Wayfair. “They want to know, ‘Do I feel like I can add value and make a difference?’” Gulliver manages a 300-person team at Wayfair dedicated to helping the growing e-commerce company recruit and retain talent. Her role is... View Details
Keywords: Dan Morrell
- 01 Feb 2000
- News
Financial Services 24/7
value what the traditional firms offer. At Schwab, for instance, McFarlan discovered that 86 percent of the firm's new online customers opened their accounts at a Schwab branch office. "There is a certain... View Details
Keywords: Susan Young
- 01 Jun 2000
- News
Books
about helping executives to get beyond these misconceptions by opening their eyes to new vistas." e-Leadership is also available as an electronic version that can be downloaded and customized at the reader's discretion. More information... View Details
- 01 Dec 2011
- News
Reimagining the MBA
Leadership and Corporate Accountability, Strategy, The Entrepreneurial Manager, and other required courses in a fully integrated fashion,” says Moon. A financial market simulation will allow students to act as investors valuing businesses... View Details
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
drought, the Great Depression, and a world war. He learned to work hard and thirsted for an education. Melvin married and fathered 12 children. His business careers led to his owning his own businesses, which thrived in small-town America because of Melvin’s View Details
- 01 Aug 2001
- News
Cleveland Global Alumni Conference a Sold-Out Success
Bridgestone/Firestone. "That was a tremendously difficult period for our customers and for us as a leadership team," recalled Nasser, before adding that Ford's commitment to consumers made it an easy decision to replace some 13 million... View Details
- 01 Jun 2018
- News
The Evolution of Modern Pricing Models
behavior of the customers is so vastly different that having the same policy often doesn’t make sense. It’s very much like you’re selling a certain type of product in Japan and China: different markets with different competitors and... View Details
- 06 Mar 2019
- News
Making Sabbaticals Mainstream
one an overland trip across four African countries that culminated in volunteer work at a university in Mauritius. These were two totally different experiences, but with the same impact: They gave DiDonna some real separation from his... View Details
- 26 Apr 2011
- News
BioMine Strikes Gold
Contest. BioMine uses existing scaled-up mining industry technologies to capture value from the 40 million tons of "e-waste" that is landfilled or incinerated annually around the world. (Watch Bradoo explain the concept behind BioMine.)... View Details
- 06 Dec 2021
- News
Digitalization: The Key to the Future of HBS
to speed on these topics? In what way will this digital transformation affect alumni interactions with the School? We should be able to give them a much more customized experience. For example, we might ask alumni: Given your life stage... View Details
Keywords: April White
- 23 Oct 2019
- News
Preparing Leaders to Leverage Artificial Intelligence
learning techniques to draw conclusions that weren’t possible with traditional methods, and creating new machine learning approaches and algorithms. They have published more than 70 cases that address AI uses such as how to improve View Details