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  • September 2006 (Revised March 2007)
  • Case

Recruitment of a Star

By: Boris Groysberg, Stephen Balog and Jennifer Haimson
Details power dynamics that unfold in the firm when one of its best and brightest threatens to leave. It focuses on the dynamics of attracting, hiring, compensating, negotiating, and leveraging a star performer in a professional service firm. In particular, traces the... View Details
Keywords: Talent and Talent Management; Compensation and Benefits; Recruitment; Resignation and Termination; Selection and Staffing; Job Interviews
Related
  • 12 May 2013
  • News

Interview: Rosabeth Moss Kanter

  • 26 Apr 2012
  • Working Paper Summaries

What Makes a Critic Tick? Connected Authors and the Determinants of Book Reviews

Keywords: by Loretti I. Dobrescu, Michael Luca & Alberto Motta; Information; Publishing
  • June 1989 (Revised May 1993)
  • Supplement

Rossin Greenberg Seronick & Hill, Inc. (C)

By: John A. Quelch
Teaching objectives: 1) to consider legal and other obligations advertising agencies owe to their clients, 2) to show how aggressive marketing can lead to allegations of misconduct, 3) to explore conflicts of interest which may arise for professional service companies... View Details
Keywords: Conflict of Interests; Ethics; Lawsuits and Litigation; Marketing; Advertising; Advertising Industry; New England
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  • Research Summary

Overview

My research seeks to understand and improve service integration across specialized professions and organizations. A critical idea driving my research is that work is becoming more dynamic, complex and interconnected, particularly for work that addresses difficult... View Details
Keywords: Organization Behavior; Health Care Delivery; Team Effectiveness; Organizational Learning
  • 21 Jul 2015
  • First Look

First Look: July 21, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=49388 Enabling Versus Controlling By: Hagiu, Andrei, and Julian Wright Abstract—In an increasing number of industries, firms choose how much control to give professionals over the provision... View Details
Keywords: Sean Silverthorne
  • February 2004 (Revised April 2005)
  • Exercise

Necessary Evils: A Diagnostic Exercise

By: Joshua D. Margolis and Andrew Molinsky
Central to the work of leaders and professionals are tasks that entail harming one party to deliver benefits or advance valued and worthy goals. Sometimes a person must, as part of his or her job, perform an act that causes emotional, material, or physical harm to... View Details
Keywords: Decision Choices and Conditions; Leadership; Problems and Challenges; Ethics; Management Skills
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  • July 2023
  • Supplement

Schuberg Philis: From Success to Significance (B)

By: Thomas J. DeLong and Daniela Beyersdorfer
Three years into their “Ambition” growth plan, in 2022, the management team of Dutch professional service firm Schuberg Philis is taking stock. The global COVID-19 pandemic and other headwinds required adjustments to their growth targets, but they believe that their... View Details
Keywords: Management Succession; Growth Management; Change Management; Transformation; Mission and Purpose; Leadership; Leading Change; Information Technology Industry; Consulting Industry; Europe; Netherlands
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  • June 2010
  • Case

Managing the Client Portfolio

By: Nitin Nohria and Ashish Nanda
The German country managing partner of a global law firm must decide how to respond to a corporate mandate to restructure its client portfolio. The case enables a discussion of different types of clients in a global professional service firm in terms of relative... View Details
Keywords: Attorney and Client Relationships; Management Style; Corporate Governance; Business Subsidiaries; Business Headquarters; Conflict and Resolution
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    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • November 1992 (Revised August 1994)
    • Case

    McKinsey & Company (A): 1956

    Professional service firms, in law, accounting, advertising, consulting, and so on are ubiquitous and relatively easy to start. Few firms, however, gain scale or permanence. This case explores the reasons behind McKinsey & Co.'s exceptional success in building a... View Details
    Keywords: Governance; Strategy; Goals and Objectives; Organizations; Service Industry
    Related
    • 16 Oct 2023
    • HBS Case

    Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

    qualifications, while expanding new apprenticeship and professional development programs. Now, three years later, Delta is making progress toward hiring and developing more Black talent, with and without college degrees, says Linda Hill,... View Details
    Keywords: by Lane Lambert; Air Transportation
    • June 2006 (Revised March 2007)
    • Case

    Jack Carlisle, CIO

    An experienced CIO hired to professionalize IT in a growing financial services firm struggles with the turmoil that follows sudden replacement of the company's CEO. Jack Carlisle must assess the changes, both actual and prospective, in an environment in which IT has... View Details
    Keywords: Change Management; Information Technology; Personal Development and Career; Management Teams; Financial Services Industry
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    • Article

    What to Do When Industry Disruption Threatens Your Career

    By: Boris Groysberg, Eric Lin and Whitney Johnson
    This article discusses how to diagnose the risks that disruptive industry forces pose to individual careers and offers suggestions on how to mitigate such threats. Recommendations are based on analyses of individuals’ career histories in the professional services... View Details
    Keywords: Disruption; Personal Development and Career; Strategy
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    • May 2012
    • Background Note

    Innovation Magic

    By: Stefan Thomke and Jason Randal
    Why do certain product and service experiences seem like magic, making them all but destined for success, while other items languish on store shelves? For a better understanding of that, perhaps there's no better place to turn to than the world of magic. Consider that... View Details
    Keywords: Innovation; Product Differentiation; Experimentation; Personal Strategy ＆ Style; Innovation and Invention; Creativity; Service Operations; Product; Customer Satisfaction
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    • July 3, 2020
    • Article

    Delivery Apps Need to Start Treating Suppliers As Partners

    By: Scott Duke Kominers and Ian Macomber
    Home delivery has shifted from a luxury service aimed at young urban professionals to a core part of many businesses, which is used by almost everyone. That upheaval has strained capacity of many delivery services and changed how they relate to the suppliers that they... View Details
    Keywords: Service Delivery; Supply Chain; Performance Capacity; Performance Efficiency; Entrepreneurship
    Related
    • 21 Jul 2015
    • Working Paper Summaries

    Enabling Versus Controlling

    Keywords: by Andrei Hagiu & Julian Wright
    • October 2009
    • Article

    Making Time Off Predictable—and Required

    By: Leslie Perlow and Jessica L. Porter
    People in professional services believe a 24/7 work ethic is essential for getting ahead—and so they work 60-plus hours a week and stay tethered to their BlackBerrys. This perpetuates a vicious cycle: Responsiveness breeds the need for more responsiveness. When people... View Details
    Keywords: Management Practices and Processes; Performance Expectations; Performance Productivity; Work-Life Balance; Service Industry
    Related
    • August 2012 (Revised October 2015)
    • Case

    LinkedIn Corporation, 2012

    By: David Yoffie and Liz Kind
    Since its inception in 2003, LinkedIn had become a leading Silicon Valley institution with a brand name that was recognizable throughout the U.S. and in many countries overseas. As of March 2012, LinkedIn was the world's largest professional network on the Internet... View Details
    Keywords: Social Networking; Media; Technology; Strategy; Growth Management; Internet and the Web; Corporate Strategy; Social and Collaborative Networks; Brands and Branding; Social Media; Service Industry; Service Industry; California
    Related
    • 03 May 2016
    • Working Paper Summaries

    Pay Now or Pay Later? The Economics within the Private Equity Partnership

    Keywords: by Victoria Ivashina and Josh Lerner; Financial Services; Financial Services