Personal and Laundry Services - Publications - Faculty & Research

21 Jan 2016
Blog Post

HBS and the Arts

opportunity to combine my interests in art and finance by working for an asset management firm where I helped to establish a group focused on financial services for the art community. We worked with museums,... View Details

Keywords: Nonprofit / Government; Entertainment / Media / Sports

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

purchasing departments. The process transforms these from functionally oriented cost centers into strategic partners with the line-operating units and the company. This alignment is often accomplished with a View Details

Keywords: by Robert S. Kaplan & David P. Norton

01 Jun 2023
News

Alumni and Faculty Books

Edited by Margie Kelley Alumni Books The Boxer of Quirinal By John Barr (MBA 1972) Red Hen Press All animals struggle to survive. In John Barr’s poems, the success of the heron hunting, the albatross breeding, the inchworm spinning give proof of life. But for us that... View Details

Keywords: Publishing Industries (except Internet); Information

30 Oct 2014
Working Paper Summaries

Housing Collateral, Credit Constraints, and Entrepreneurship-Evidence from a Mortgage Reform

Keywords: by Thais Laerkholm Jensen, Søren Leth-Petersen & Ramana Nanda; Financial Services; Financial Services; Financial Services

19 Jan 2024
News

The Values and Virtues of a Quick Fix

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details

11 Jan 2017
Blog Post

Leadership and Diversity at HBS

After working in financial services for nearly six years, I realized that the skills needed to succeed for the next 20 years of my career were likely to be different than the ones required at the junior ranks. It was important that I... View Details

January 1998 (Revised November 2003)
Case

Morgan Stanley and S.G. Warburg: Investment Bank of the Future (A)

By: James K. Sebenius and David T. Kotchen

Describes secretive negotiations that took place between the top executives of Morgan Stanley and S.G. Warburg in the fall of 1994, when the two firms were contemplating a merger that would create one of the world's most powerful investment banks. By December, in order... View Details

Keywords: Negotiation; Investment Banking; Mergers and Acquisitions; Consolidation; Financial Services Industry; Financial Services Industry

Citation

Find at Harvard

Web

Drivers of Competitiveness - Institute For Strategy And Competitiveness

for thinking about multiple dimensions of the environment and the way they interact. Clusters are concentrations of firms in particular fields, including suppliers, supporting services View Details

Web

Payment and Financial Aid - HBS Online

Payment Methods Loans Grants Federal Financial Aid Payment Methods We accept payments via credit card, wire transfer, Western Union, and (when available) bank loan. We also allow you to split your payment across two separate credit card... View Details

25 Aug 2010
News

Games, Parties, Pranks, and Celebrations

hand, and, in her comments on an ITT case, described how she would look down CEO Harold Geneen’s “deep throat” when he berated her. The section gave her a standing ovation. 1975B. We played Section Bingo. A Bingo card with classmates’ names was passed out to everyone... View Details

Keywords: Amusement, Gambling, and Recreation Industries; Amusement, Gambling, and Recreation Industries

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

as customer acquisition, on-time delivery, developing new services and products, and running efficiently. But operating performance is also a result; it is derivative of human... View Details

Keywords: by Benson Shapiro

July 2005 (Revised September 2016)
Case

24 Hour Fitness (A): The Rise, 1983–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth

In October 2004, Mark S. Mastrov, CEO of 24 Hour Fitness, reflected on how far his company had come in just over 20 years. From humble beginnings in 1983 in San Leandro, California, 24 Hour Fitness had grown to become the largest privately-owned health-club chain in... View Details

Keywords: 24 Hour Fitness; Mark Mastrov; Health Clubs; Fitness; Gyms; Chain; Weight Loss; Exercise; Personal Training; Retention; Sales Force Compensation; Incentive Systems; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Private Equity; Revenue; Geographic Scope; Multinational Firms and Management; Nutrition; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Operations; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Sports; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Technology Platform; Web; Web Sites; Capital Structure; Performance; Organizational Structure; Organizational Culture; Health Industry; United States; California; San Francisco

Citation

Educators

Purchase

June 2007 (Revised January 2008)
Case

The Vanguard Group, Inc. in 2006 and Target Retirement Funds

By: Luis M. Viceira

The Vanguard Group is one of the largest asset managers in the U.S., with over $1 trillion in assets, ninety percent of which are mutual fund assets, and more than 12,000 employees at year-end 2006. Vanguard has built a strong reputation as the manager of reference for... View Details

Keywords: Asset Management; Investment Funds; Personal Finance; Brands and Branding; Retirement; Trust; Financial Services Industry; United States

Citation

Educators

Purchase

01 Oct 1998
News

A Long and Winding Road

the Charles. A passionate Gloria Steinem rocked us with her irreverence. From Washington, George Romney and Caspar Weinberger took the campus by storm. Ray Kroc of McDonald's reminded us, "I still put my pants on one leg at a time," when... View Details

Keywords: Wayne R. Vibert (MBA 1973)

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

employers’ past transgressions. Generational factors and burnout Leaders must realize that their workers are their greatest assets in their quest to achieve institutional goals. Instead of paying lip service... View Details

Keywords: by Hise Gibson and MaShon Wilson

19 Feb 2014
News

Racist Umpires and Monetary Ministers

Keywords: Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools

14 Feb 2005
Research & Ideas

Desktop Search and Revenue Streams

accessible and useful to you,'" he said. Like Yahoo, Google also recently launched a desktop search product. Mark Kroese, general manager of information services and... View Details

Keywords: by Julie Jette

29 Aug 2017
First Look

First Look at New Research and Ideas, August 29

highlighting the work performed by the government of an archetypal American town increased trust in government and support for government services. In Study 2, Boston residents who interacted with a website that visualized both View Details

Keywords: Sean Silverthorne

12 Sep 2023
Book

Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You

Schedule your downtime and leisure just as you would work. Set goals that focus on service to others and earned success. Take your vacations. Invest more in family,... View Details

Keywords: by Avery Forman

November 2004 (Revised September 2019)
Background Note

The U.S. Health Club Industry in 2004

By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock

In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population.... View Details