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Show Results For
-
All HBS Web
(2,212)
- People (8)
- News (748)
- Research (1,000)
- Events (2)
- Multimedia (163)
- Faculty Publications (294)
- April 2012
- Case
Pret A Manger
By: Frances X. Frei, Rick Goldberg and Stephanie van Sice
Pret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15 percent per year, Pret considered opening "twin" shops in locations too small to...
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Keywords:
Customer Service Excellence;
Growth Planning And Management;
Employee Performance Management;
Information Management;
Production Planning;
Employee Attitude Development And Empowerment;
Employee Retention;
Leadership Development And Career Planning;
Service Delivery;
Growth and Development Strategy;
Business Model;
Innovation and Invention;
Employees;
Performance;
London
Frei, Frances X., Rick Goldberg, and Stephanie van Sice. "Pret A Manger." Harvard Business School Case 612-033, April 2012.
- 19 Apr 2016
- Working Paper Summaries
The Great Training Robbery
- 16 Feb 2017
- Cold Call Podcast
Black Business Leaders Series: A Remarkable Legacy of Firsts, Maggie Lena Walker
- 05 Dec 2017
- News
What We've Learned from 101 Entrepreneurs in Emerging Markets
- 26 Jan 2023
- Video
NextStopHBS - Families at HBS
- 21 Nov 2023
- Cold Call Podcast
Cold Call: Building a More Equitable Culture at Delta Air Lines
- 17 Jan 2011
- Research & Ideas
Being the Boss
between management and leadership in the age of globalization and remote offices. Carmen Nobel: Your book discusses three imperatives for becoming a great leader: managing yourself, managing your network,...
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Keywords:
by Carmen Nobel
- 20 Nov 2019
- Video
Shinta Widjaja Kamdani
Shinta Widjaja Kamdani, owner of Indonesian-based consumer products and energy company Sintesa Group, discusses her challenges after inheriting leadership of her father's business. She describes herself as a...
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- 30 Mar 2023
- Video
Alumni Student Mentorship Match
- 14 Aug 2024
- Video
Wired for change: Southwire's vision for sustainable infrastructure
- 28 Oct 2021
- Video
How My LDP Prepared Me For HBS
- 27 Jan 2020
- News
Think Outside the Building
- February 1992 (Revised September 2019)
- Case
The House of Tata
By: James E. Austin and Ashish Nanda
The case traces the evolution of the Tata group, one of the largest and highly respected Indian business houses, from its 19th century founding and early growth in diverse industries, to its response to changes in government regulation in independent India, up to its...
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Keywords:
Indian Economy;
International Business;
Government And Business;
Government Regulation;
Synergy;
Conglomerates;
Business Conglomerates;
Developing Countries and Economies;
Business and Government Relations;
Business History;
Steel Industry;
Electronics Industry;
Chemical Industry;
Insurance Industry;
Air Transportation Industry;
India
Austin, James E., and Ashish Nanda. "The House of Tata." Harvard Business School Case 792-065, February 1992. (Revised September 2019.)
- 14 Aug 2024
- Video
DEI: A strategic imperative for business
- 12 Nov 2019
- Video
Kiran Mazumdar-Shaw
Kiran Mazumdar-Shaw, Chairperson and Managing Director of Biocon, India’s largest biopharmaceutical company, discusses her ambition to promote women’s careers, noting that although 30 per cent of company...
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- 14 Aug 2024
- Video
The impact of industrial policy
- 09 Mar 2021
- Cold Call Podcast