Filter Results
:
(360)
Show Results For
- All HBS Web (543)
- Faculty Publications (171)
Show Results For
- All HBS Web (543)
- Faculty Publications (171)
Sort by
- September 2018
- Article
Discretionary Task Ordering: Queue Management in Radiological Services
By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work-scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks...
View Details
Keywords:
Discretion;
Scheduling;
Queue;
Healthcare;
Learning;
Experience;
Decentralization;
Operations;
Service Operations;
Service Delivery;
Performance;
Performance Effectiveness;
Performance Efficiency;
Performance Improvement;
Performance Productivity;
Decisions;
Time Management;
Cost vs Benefits;
Health Industry
Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats. "Discretionary Task Ordering: Queue Management in Radiological Services." Management Science 64, no. 9 (September 2018): 4389–4407. (Working paper available here. Winner of the 2017 Best Paper Competition of the POMS College of Healthcare Operations Management. Featured in Forbes, Quartz, and Inc.)
- 15 Jul 2008
- First Look
First Look: July 15, 2008
simple model of collective action which is intended to capture the various mechanisms that are discussed in the theoretical literature on collective action. We argue that several of these intuitive theoretical arguments rely on special...
View Details
Keywords:
Martha Lagace
- 01 Aug 2022
- What Do You Think?
Does Religious Belief Affect Organizational Performance?
(last) 4 decades optimizing global production to the lowest cost denominator and just-in-time delivery a global production system that is optimized for lowest cost is not very resilient. We will now optimize production for maximum...
View Details
Keywords:
Re: James L. Heskett
- 23 Jun 2009
- First Look
First Look: June 23
neutral. 'Fair Marriages': An Impossibility Author:Bettina-Elisabeth Klaus Publication:Economics Letters (forthcoming) Abstract For the classical marriage model (introduced in Gale and Shapley, 1962) efficiency and envy-freeness are not...
View Details
Keywords:
Martha Lagace
- Fall 2016
- Article
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier’s service level on demand from...
View Details
Keywords:
Demand and Consumers;
Service Delivery;
Supply Chain;
Order Taking and Fulfillment;
Retail Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Manufacturing & Service Operations Management 18, no. 4 (Fall 2016): 461–474.
- 24 Feb 2009
- First Look
First Look: February 24, 2009
complete, and advertisers can extend this delay both to improve detection of improper partner practices and to punish partners who turn out to be rule-breakers. I capture these relationships in a screening model with delayed payments and...
View Details
Keywords:
Martha Lagace
- 31 May 2011
- Research & Ideas
Japan Disaster Shakes Up Supply-Chain Strategies
narrow, optimized supply chains," Shih says. "They put all of their eggs with one supplier that had the best product at the lowest price." Suppliers Squeezed, Too At the same time the suppliers, also under pressure to continuously cut costs and optimize...
View Details
- 2016
- Working Paper
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from...
View Details
Keywords:
Customer Satisfaction;
Forecasting and Prediction;
Learning;
Consumer Behavior;
Service Delivery;
Performance Expectations;
Apparel and Accessories Industry;
Service Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Working Paper. (Revised January 2016.)
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
behaviors, and values of a legacy organization, changing a business model from paper to digital, capitalizing on huge brand awareness and international presence, and promoting cross-functional and cross-divisional collaboration....
View Details
- 22 Aug 2022
- Research & Ideas
Can Amazon Remake Health Care?
deploy to buy another company. So, this is actually a very small acquisition for Amazon—very, very small. This aside, the idea behind the business model of One Medical is twofold: to make health care easier to access, and through...
View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
this a priority, nagging them like worried grandmothers and sending chicken soup to their home offices if that is what it takes. Leaders also need to model self-care for their teams. Looking disheveled and exhausted in virtual meetings...
View Details
Keywords:
by Sean Silverthorne
- 26 Apr 2011
- First Look
First Look: April 26
http://www.hbs.edu/research/pdf/11-106.pdf Signaling to Partially Informed Investors in the Newsvendor Model Authors:Vishal Gaur, Richard Lai, Ananth Raman, and William Schmidt Abstract We investigate a puzzling phenomenon in which firms...
View Details
Keywords:
Sean Silverthorne
- 04 Jun 2001
- What Do You Think?
What’s the Future of the Subscription Model?
Summing Up The Subscription Model: Down but Not Out Just as manufacturing organizations are once again adopting a subscription model as a means of pricing product-service packages marketed as solutions, it appears that Internet-based...
View Details
Keywords:
by James Heskett
- 23 Sep 2014
- First Look
First Look: September 23
714-510 Health City Cayman Islands Narayana Health (NH) had been successfully delivering affordable high quality tertiary care to the masses in India through its chain of hospitals for over a decade. To encourage the adoption of the NH affordable care View Details
Keywords:
Sean Silverthorne
- Spring 2019
- Article
Fluid Teams and Knowledge Retrieval: Scaling Service Operations
By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the...
View Details
Keywords:
Teaming;
Teams;
Groups and Teams;
Knowledge Management;
Service Delivery;
Knowledge Use and Leverage
Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Fluid Teams and Knowledge Retrieval: Scaling Service Operations." Manufacturing & Service Operations Management 21, no. 2 (Spring 2019): 346–360.
- Article
What Do Nongovernmental Organizations Do?
By: Eric D. Werker and Faisal Z. Ahmand
Nongovernmental organizations are one group of players who are active in the efforts of international development and increasing the welfare of poor people in poor countries. Nongovernmental organizations are largely staffed by altruistic employees and volunteers...
View Details
Keywords:
Non-Governmental Organizations;
Growth and Development;
Welfare or Wellbeing;
Poverty;
Service Delivery;
Crime and Corruption;
Social Entrepreneurship;
Decision Making;
Resource Allocation;
Product Development;
Framework
Werker, Eric D., and Faisal Z. Ahmand. "What Do Nongovernmental Organizations Do?" Journal of Economic Perspectives 22, no. 2 (Spring 2008).
- 02 Dec 2002
- Research & Ideas
The Secret of How Microsoft Stays on Top
along with it—in essence, defining the way that applications should interact with its preexisting software components. It extended the model to its application business, sharing increasing amounts of code between products like Word and...
View Details
Keywords:
by Sean Silverthorne
- November 2022
- Case
The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales
By: Regina E. Herzlinger and Tiffany Farrell
Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous...
View Details
Keywords:
DTC;
Internet and the Web;
Marketing Channels;
Customer Value and Value Chain;
Governing Rules, Regulations, and Reforms;
Competitive Strategy;
Service Delivery;
Growth and Development Strategy;
Pharmaceutical Industry;
Health Industry;
Retail Industry
Herzlinger, Regina E., and Tiffany Farrell. "The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales." Harvard Business School Case 323-031, November 2022.
- 21 Feb 2012
- First Look
First Look: Feb. 21
entrepreneurship. Then, to reconcile these divergent empirical findings, we develop a theoretical model that explains when user innovations are commercialized by users, by manufacturers, or not commercialized at all. At the core of our...
View Details
Keywords:
Sean Silverthorne
- 02 May 2017
- First Look
First Look at New Research: May 2, 2017
pursuing an international expansion strategy by increasing demand for its range of traditional and electric bicycles and shifting its product mix toward higher-margin models sold through specialty bicycle retail shops. However, the...
View Details
Keywords:
Carmen Nobel