Filter Results
:
(532)
Show Results For
- All HBS Web (532)
- Faculty Publications (171)
Show Results For
- All HBS Web (532)
- Faculty Publications (171)
- 2008
- Book
On Competition
By: M. E. Porter
Competition is one of society's most powerful forces for making things better in many fields of human endeavor. The study of competition and the creation of value, in their full richness, have preoccupied me for several decades. Competition is pervasive, whether it...
View Details
Porter, M. E. On Competition. Updated and Expanded Ed. Boston: Harvard Business School Publishing, 2008.
- Web
Key Concepts - Institute For Strategy And Competitiveness
problems in the health care industry. It has been stuck in outdated management practices and payment models that made the problem progressively worse over the past 50 years despite tremendous advances in medical science. While medical...
View Details
- Web
Great American Business Leaders of the 20th Century - Leadership
Influence: High 1900 19 8.8 million immigrants arrive throughout decade Cities expand Population grows from 76 to 92 million Rural Free Delivery routes added Influence: Medium 10 1910 19 Anti-immigration sentiment peaks during WWI Great...
View Details
- Web
Latin America - Global
inception in 2019. It describes how collaborating with various last-mile delivery services in the region created opportunities for expansion but also posed constraints on designing the business model and...
View Details
- February 2016 (Revised February 2020)
- Teaching Note
Oberoi Hotels: Train Whistle in the Tiger Reserve
By: Ryan W. Buell and Ananth Raman
Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world. The case considers the challenge of how an organization with a standardized service model can repeatedly delight...
View Details
Keywords:
Service Quality;
Service Management;
Service Quality Competition;
Customer Management;
Customer Service Excellence;
Employee Empowerment;
Employee Engagement;
Employee Training;
Hospitality;
Hotel Industry;
Service Delivery;
Service Operations;
Customer Satisfaction;
Employees;
Training;
Quality;
Accommodations Industry;
India
- Web
Technology & Operations Management - Faculty & Research
delivery of goods and services to customers. Recent Publications 10 Beliefs That Get in the Way of Organizational Change By: Frances X. Frei and Anne Morriss October 24, 2023 | Article | Harvard Business Review (website) In their new...
View Details
- Research Summary
Overview of Research
My research examines approaches to improving the performance of our health care delivery system with a primary focus on health information technology. Reflecting the interdisciplinary nature of my program, my dissertation draws upon theories and insights from... View Details
- 15 Mar 2016
- First Look
March 15, 2016
is still thriving—while dramatically reinventing it? How do you envision a change in your current business model before a crisis forces you to abandon it? Innovation guru Vijay Govindarajan expands the leader's innovation tool kit with a...
View Details
- 27 May 2009
- First Look
First Look: May 27, 2009
Working PapersThe Long-Run Risks Model and Aggregate Asset Prices: An Empirical Assessment Authors:Jason Beeler and John Y. Campbell Abstract The long-run risks model of asset prices explains stock price...
View Details
Keywords:
Martha Lagace
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
get what they wanted. Choices were more limited, delivery time was measured in months, and warehouses were typically piled high with mountains of expensive inventory—often comprised of too many unpopular products and too few hot sellers....
View Details
- Web
Research - Global
company. Over the years, Anker developed an effective model of proving new products online first by leveraging customer insights from its proprietary Voice of... September 2024 Teaching Material Anker Innovations (B) By: Feng Zhu ,...
View Details
- Web
Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness
care in both primary care and specialty care. Care delivery in the IPU model is organized around the medical condition or around groups of related conditions. For example, for patients with breast cancer,...
View Details
- Web
Named Fellowship Funds - Alumni
journal, helped launch a stocks club, and participated in the rocketry club, model UN, robotics club, and computer science club. He was one of 40 American high school students selected for a Japanese cultural exchange program. Focused on...
View Details
- Article
Health Care Providers Need a Value Management Office
By: Robert S. Kaplan, Catherine H. MacLean, Alexander Dresner, Derek A. Haas and Thomas W. Feeley
Many health care organizations are striving to implement a value agenda that delivers better patient outcomes at lower cost, medical condition by medical condition. To accelerate the dissemination and adoption of the value agenda, across many more medical conditions,...
View Details
Kaplan, Robert S., Catherine H. MacLean, Alexander Dresner, Derek A. Haas, and Thomas W. Feeley. "Health Care Providers Need a Value Management Office." Harvard Business Review (website) (December 2, 2015). (Part of the “Leading Change in Health Care” series, a collaboration of the editors of Harvard Business Review and NEJM Group.)
- Web
Frameworks - Institute For Strategy And Competitiveness
HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Frameworks Frameworks Michael Porter has developed a series of frameworks to support the expanse of his research areas. Value-Based Health Care View Details
- October 2003 (Revised February 2010)
- Case
The Duke Heart Failure Program
By: Richard M.J. Bohmer and Laura Feldman
Duke University Health System has for the past five years operated a specialized clinic for the management of congestive heart failure, a very common and costly condition in the surrounding community. Nurse practitioners, whose work is guided by highly specified...
View Details
Keywords:
Health Care and Treatment;
Health Disorders;
Medical Specialties;
Time Management;
Service Delivery;
Service Operations;
Outcome or Result;
Health Industry
Bohmer, Richard M.J., and Laura Feldman. "The Duke Heart Failure Program." Harvard Business School Case 604-033, October 2003. (Revised February 2010.)
- September 1993 (Revised January 1996)
- Case
Kumon Educational Institute USA
The vice president of operations at Kuman Educational Institute USA is faced with the pressures of transferring a successful Japanese educational service concept to the United States. Kumon, a for-profit after-school supplementary educative center, specializes in...
View Details
Loveman, Gary W. "Kumon Educational Institute USA." Harvard Business School Case 694-032, September 1993. (Revised January 1996.)
- November 2015 (Revised February 2020)
- Teaching Note
IDEO: Human-Centered Service Design
By: Ryan W. Buell
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,...
View Details
- December 2015
- Case
IDEO: Human-Centered Service Design
By: Ryan W. Buell and Andrew Otazo
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,...
View Details
Keywords:
Design Thinking;
Innovation;
Service Management;
Service;
Design;
Service Delivery;
Innovation and Management;
Entertainment and Recreation Industry;
Peru
Buell, Ryan W., and Andrew Otazo. "IDEO: Human-Centered Service Design." Harvard Business School Multimedia/Video Case 615-703, December 2015.
- 15 Jul 2013
- Research & Ideas
Five Imperatives for Improving Health Care
decentralized—with care delivery spreading beyond traditional facilities and into new models such as the MinuteClinic, a for-profit provider that operates some 640 clinics inside CVS pharmacies. "So...
View Details