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- All HBS Web (766)
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- All HBS Web (766)
- Faculty Publications (70)
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- 07 Oct 2008
- First Look
First Look: October 7, 2008
levels in the U.S. Advertising and Marketing Services (A&MS) industry using publicly released data that have been largely ignored in past discussions of the industrial... View Details
Keywords: Martha Lagace
- 26 Sep 2023
- Book
Digital Strategy: A Handbook for Managing a Moving Target
help shed light on how digital strategy relates to or differs from traditional strategy, we embarked on this Handbook project. We believe that with the rapid intensification and the inescapable consolidation... View Details
- 21 Jul 2021
- Research & Ideas
What Does an ESG Score Really Say About a Company?
Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details
Keywords: by Kristen Senz
- 12 Feb 2018
- Research & Ideas
Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?
the UPS Foundation Associate Professor of Service Management in the Technology and Operations Management Unit. “When we are feeling bad, one way we cope is by comparing ourselves to people who are worse off... View Details
- 18 Oct 2022
- Research & Ideas
When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions
algorithm generates fair outcomes. As the algorithm sorts through information to optimize its objective, BEAT detects and eliminates bias at key points in the training process. For instance, BEAT could help a car View Details
Keywords: by Rachel Layne
- 23 May 2018
- Research & Ideas
How to Know If Your Neighborhood Is Being Gentrified
and policymakers turn this real-time data into actionable insights.” Related Reading: Researchers Use Google Street View to See the Future of Cities The Battle for San... View Details
Keywords: by Dina Gerdeman
- 28 Sep 2010
- First Look
First Look: September 28, 2010
and efficiency), based on structural characteristics of the task and team. We also distinguish between a team's mean use of stored knowledge and the concentration of knowledge... View Details
Keywords: Sean Silverthorne
- 13 Mar 2007
- First Look
First Look: March 13, 2007
paradox by considering the enabling role of actors' social position. Adopting a relational view of human agency, I model the impact of their social position on the likelihood that actors will initiate changes that diverge from the... View Details
Keywords: Martha Lagace
- 13 May 2014
- First Look
First Look: May 13
how management and corporate boards of directors can best manage investor relations with activist stockholders such as hedge funds who are demanding major changes within a corporation to improve stockholder... View Details
Keywords: Sean Silverthorne
- 09 Feb 2016
- First Look
February 9, 2016
entrepreneurship in organizational sectors. Prior research suggests that firm foundings are driven by collective patterns of activity—that is, by patterns of prior foundings—including support from related markets as well as institutional... View Details
Keywords: Sean Silverthorne
- 17 May 2011
- First Look
First Look: May 17
the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design related strategies for accomplishing this goal: specialization to capture the benefits of repetition or... View Details
Keywords: Sean Silverthorne
- 10 Feb 2015
- First Look
First Look: February 10
the economy to organize production and innovation. We study individual contestant-level data from 2,796 contestants in 774 software algorithm design contests with random assignment. Precisely conforming to... View Details
Keywords: Sean Silverthorne
- 26 Feb 2008
- First Look
First Look: February 26, 2008
this approach is the assumption that teams are stable in their membership and internal organization. In practice, however, such stability is rare, as the composition and structure of teams often changes over... View Details
Keywords: Martha Lagace
- 13 Jan 2020
- Research & Ideas
Do Private Equity Buyouts Get a Bad Rap?
different kinds of transactions and different time periods.” In order to analyze private equity’s effects, Lerner and his colleagues had to overcome several hurdles. The data... View Details
- 03 Aug 2010
- First Look
First Look: August 3
organizations use incident-reporting systems to encourage employees to communicate about the operational problems they witness. Using data on nearly 7,500 reported incidents, we find that information campaigns encouraging process... View Details
Keywords: Martha Lagace
- 13 Oct 2015
- First Look
October 13, 2015
to the customer over time. Customer relationships become continuous and open-ended, service becomes more efficient and proactive, and new... View Details
- 23 Sep 2008
- First Look
First Look: September 23, 2008
individual-level data from an Indian software services firm to examine the effects of team familiarity and variation in market experience on multiple measures of performance... View Details
Keywords: Martha Lagace
- 17 Sep 2018
- Research & Ideas
Welcome to Retirement. Who Am I Now?
going to be doing Monday through Friday. And you have a clear identity related to your work,” Amabile says. “You go from that to having to be an architect of a new life structure and, often, a new identity,... View Details
- 06 Nov 2012
- First Look
First Look: November 6
Xuan Publication: Journal of Financial Economics (forthcoming) Abstract This paper examines the relation between a borrowing firm's ownership structure and its choice of debt source using a novel,... View Details
Keywords: Sean Silverthorne
- 21 Mar 2017
- First Look
First Look at New Research, March 21
(relative to the hiring manager) influences other organizational members’ support (or lack thereof) for who is hired through perceptions of the hiring manager’s motives and morality. We apply principles derived from the literature on... View Details
Keywords: Sean Silverthorne