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Show Results For
- All HBS Web
(3,596)
- People (5)
- News (558)
- Research (2,450)
- Events (5)
- Multimedia (5)
- Faculty Publications (1,348)
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- 01 Sep 2020
- News
Happy New Year: The HBS Alumni Board's Newest Members Look to the Future
(MBA 2003) as the Board launches plans for the coming year. Bulletin: You’ve been volunteering at HBS in a range of roles ever since graduation. Why is it important to you to support the School in this way? O’KEEFE: Like many, I had an incredible experience at HBS. The... View Details
- 01 Dec 2011
- News
Li & Fung's Global Footprint
what to call it until the academics told us it was globalization. It’s like being a supply-chain manager. We were just doing what we thought our customers needed, and people said to me, “This is supply-chain... View Details
- 01 Apr 2002
- News
Professorship Brings Brierley's HBS Connection Full Circle
to meet Hal and learn what it takes to live on the frontier of marketing practice for three decades." "John Deighton's passion for marketing and the art of managing customer... View Details
- 01 Mar 2012
- News
Learning to Speak the Language of Business
companies with a commanding presence in their home markets. But to call Mikitani’s company, Rakuten, the Amazon.com of Japan would overlook fundamental differences for customers and merchants alike. “We... View Details
- 31 Mar 2011
- News
Building an Online Swap Shop
Reinhart: Deriving success in derivative markets. thredUP, a children’s clothing swap Web site cofounded by HBS classmates James Reinhart and Chris Homer (MBA ’09), expanded into toys last fall, just in time for the holidays. Shoppers had... View Details
- 20 Nov 2019
- News
From the Ground Up
books, notebooks, pencils, and that kind of thing. “So we turned our focus away from being more generally involved in the community to specifically focusing on schoolchildren View Details
- 21 May 2019
- News
Confronting the Future of Climate Change in the Midwest
supplier of food to the world's biggest foodservice brands, supply restaurants, and other customers in over 50 countries. While the company is not moving away from beef products, the View Details
Keywords: Agriculture
- 01 Jun 1999
- News
Q & A: Pat Russo - Focused on the Future at Lucent Technologies
and improved customer relationship management opportunities. We're really talking about fundamental changes in how people communicate, get information, View Details
- 01 Dec 2018
- News
Case Study: Your Data, Your Health
early detection of gynecological diseases. The Oakland-based company completed its second clinical trial and is now raising Series A funding. Its initial indications focus on identifying conditions that... View Details
Keywords: Jen McFarland Flint
- 27 Nov 2013
- News
No Bologna, Please
for products and experiences that made them feel special, and the handcrafted approach of St. Louis Bread Company was the best way to meet that need. "By May 1999 all of our other businesses were monetized,... View Details
- 28 Jan 2021
- News
Why Reducing Your Offerings Pays Off
- 01 Jun 2010
- News
Green Dreams: Eco-Friendly Countertops
company’s product throughout its Seattle headquarters. Other customers include NASA, the Ritz-Carlton, Starbucks, Whole Foods, Amazon, Disney’s Epcot theme park, and Google. IceStone has come a long way... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an automated message to share information, but it fails to... View Details
- 19 Mar 2016
- News
Ex-McKinsey Analyst Finds New Path as Lavish Jeweler
- 01 Sep 2012
- News
On a Sound Track
branding is one priority. What else do you focus on? The company is built on product innovation. Rick Alden had the idea that launched Skullcandy while he was riding a chairlift. His phone rang, and because... View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
competition. Some major players—like Apple, Best Buy, Walmart, and phone carriers—have begun to encourage customers to trade-in their old devices when upgrading. The Question: Gazelle's president, CEO, View Details
- 01 Jun 2008
- News
Understanding the Digital Frontier
Web 2.0 opportunities for your firm are endless. Managers can engage with customers via blogs (caution: they take much more time than you think). Victoria’s Secret and thousands of other firms have highly... View Details
- 01 Mar 2010
- News
The Meaning of Ramadi
Campbell (MBA '07) Courtesy Donovan Campbell One day in April 2007, my phone started ringing during a customer analytics class at HBS. I kept hitting silence, but the phone kept ringing. Thirteen calls and... View Details
- 05 Aug 2015
- News
Mobilizing the Public to Fight Bribery
“Corruption is a great untapped market,” Henry Motte-Munoz (MBA 2013) says with a laugh. “Not many competitors and customer interest is quite high.” It’s a market he’s helping to disrupt using Bantay, an NGO... View Details