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- Faculty Publications (59)
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- All HBS Web (362)
- Faculty Publications (59)
- 01 Oct 1996
- News
An Atypical Case — Robin G. Berglund (MBA 1971)
At the Cedars-Sinai Hospital complex in Los Angeles, patients, visitors, doctors, nurses, and delivery people stream up and down the hallways on a busy summer afternoon. The bank of phones in the lobby is fully occupied. On one of them,... View Details
Keywords: Thomas Frick
- 01 Mar 2013
- News
A Mission in Motion
Public Health that uses business solutions to improve public health products, services, and delivery in the developing world. "Only business can provide the massive scale, permanence, and continuous efficacy... View Details
Keywords: summary
- 15 Nov 2004
- Research & Ideas
Solving the Health Care Conundrum
providers are beginning to offer unique services, creating the facilities and organizations to effectively deliver them, and gathering the data to show superior performance and to continue to improve. Public policy can help accelerate... View Details
- 01 Sep 2010
- News
RX for Change
Emory Healthcare sent a team of managers and clinicians to the Managing Healthcare Delivery program. From left, Dane Peterson, Dallis Howard-Crow, Bryce Gartland, and Susan Grant at Emory University’s School of Medicine in Atlanta,... View Details
- 10 Nov 2009
- First Look
First Look: Nov. 10
their appeal and bundles offered by producers with a strong reputation suffer less from the negative impact of the shift to mixed bundling in online channels. What Would Peter Say? The Continuing Relevance of the Drucker Perspective... View Details
Keywords: Martha Lagace
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
coupled with this delivery system that was, wittingly or not, heartless. And I've been at it since then. I wrote Market-Driven Health Care, which was a very popular book. But the part of it that I thought was the most important, which is... View Details
- Web
Institute Associates - Institute For Strategy And Competitiveness
Austin. He is a nationally recognized leader in orthopaedic surgery and value-based health care payment and delivery models. Prior to joining the Dell Medical School, he was the William R. Murray Endowed Professor and Vice Chair of... View Details
- 14 Jul 2021
- News
The First Five Years: Nicolas Manes (MBA 2020)
did you and your company address the challenges that came with the pandemic? “Honestly, right now our biggest problem is keeping up with demand. We hired the head of product of the largest delivery app in Latin America to help us View Details
- 10 Sep 2021
- Blog Post
Perspectives on Anti-Racism in the HKS Curriculum
common understanding of the structural inequalities that current leaders have failed to address. Just as Quantitative Analysis and Empirical Methods taught techniques to analyze issues and Policy Design and Delivery offered frameworks to... View Details
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
get what they wanted. Choices were more limited, delivery time was measured in months, and warehouses were typically piled high with mountains of expensive inventory—often comprised of too many unpopular products and too few hot sellers.... View Details
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go customers for whom service meant speed of order View Details
- 01 Jun 1998
- News
Renewing Baker: Tom Michalak, Executive Director of Baker Library
beginning to be recognized as a leader in the delivery of electronic information to the desktops of students and faculty. Do you agree with those who predict the decline of libraries as technology proliferates? No, not at all. Rather, the... View Details
- 01 Dec 1999
- News
South Africa's Lucille Meyer: Shaping a Practical Presidency
both physically and mentally," says the energetic Meyer. While she finds her new post all-consuming, Meyer says it is a thrilling time to be involved in her country's government. South Africans are clamoring for leadership that will ensure the prompt View Details
Keywords: Morgan Baker
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
delivery truck, a 1920 Ford, still rolls out for promotional events. COURTESY DREYER'S GRAND ICE CREAM While war stories make for great company lore, even in their telling Rogers never loses sight of the two things he credits for making... View Details
- 09 Nov 2010
- First Look
First Look: November 9, 2010
http://ssrn.com/abstract=1681682 CREATING LEADERS WORKSHOP: Mastering the Principles and Effective Delivery of 'The Ontological Leadership Course' (PDF File of PowerPoint Slides) Authors:Werner Erhard, Michael C. Jensen, Kari L. Granger,... View Details
Keywords: Sean Silverthorne
- 21 Apr 2020
- Research & Ideas
7 Successful Battle Strategies to Beat COVID-19
continuously update plans and actions against rapidly shifting challenges. 1. Pierce the fog of war Carl von Clausewitz, a Prussian general and military theorist, coined the term "fog of war." He understood that a strategy... View Details
Keywords: by Euvin Naidoo
- 15 Dec 2020
- Research & Ideas
The Unspoken Messages of COVID-19 Restrictions
partnership with the online review platform Yelp helped the researchers evaluate consumers’ interest in dining at restaurants as well as ordering food for delivery and takeout. The team found that: People across the US had largely stopped... View Details
- 31 Mar 2014
- Research & Ideas
Encouraging Niche Content in an Ad-Driven World
As the quantity of online content continues to proliferate—from cute cat videos to policy experts blogging on the Middle East—the consumer's expectation that online content should be free becomes more entrenched. To make money, websites... View Details
- 12 Nov 2008
- Research & Ideas
The Marketing of a President
believe in." The emotional appeal was buttressed with solid and specific policy details. The ability to combine emotional with functional benefits and the discipline to be consistent in positioning and message delivery are core to... View Details
Keywords: by John Quelch
- 18 Sep 2000
- Research & Ideas
Getting It Done: Improving Nonprofit Performance
the approaches of these funds to applying the for-profit venture model [to nonprofits] vary," he explains, "they are all establishing performance metrics for their 'investments' and rewarding [good results] with continued funding." But... View Details
Keywords: by James E. Aisner